VOLUME 3 GENERAL TECHNICAL ADMINISTRATION
CHAPTER 65 HELICOPTER AIR AMBULANCE NON-FLIGHTCREW PERSONNEL TRAINING PROGRAMS
Section 2 Safety Assurance System: Communication Specialist Training
3-5149 GENERAL. This section contains guidance to be used by inspectors
when evaluating Title 14 of the Code of Federal Regulations (14 CFR) part
ambulance operator training programs for Operations
Control Specialists (OCS) and communication specialists (CS).
NOTE: This section is related to Safety Assurance System (SAS) Elements under System
3.0, Operational Control, and System 6.0, Ground and Station Operations, which are under development.
3-5150 COMMUNICATION SPECIALISTS. Certificate holders not required
by regulation to maintain an Operations Control Center (OCC) staffed by trained
and qualified OCSs may wish to establish communications center(s) with flight
advisory and tracking responsibilities, staffed by trained CSs. Certificate
holders with OCCs serving operations distributed over widespread or remote areas
may find it economical to establish communications centers serving one or more
of these areas. The helicopter air ambulance (HAA) operator, a hospital, an
ambulance dispatch center, or local law enforcement entities (e.g., local public
safety or 911 dispatchers) may employ CSs.
A. Qualification Requirements. There are no regulatory qualification requirements
for CSs. However, they may perform services such as providing two-way radio
communications with HAA pilots, transferring information between the pilot and
the OCS, and monitoring the progress of the flight.
B. Training. Certificate holders must provide sufficient training
to CSs to permit them to effectively perform duties assigned by the certificate
holder and to avoid engaging in functional responsibilities that are beyond
their assignments. In other words, CSs are not partially qualified or remote
sited OCSs. CSs who are not directly employed by the certificate holder, who
provide services through either contract or agreement, must also be designated
and trained in accordance with the certificate holder’s CS training program.
Individuals who are not trained by the certificate holder may not provide communications
services to the certificate holder’s operations. Certificate holders may perform
training themselves or may employ outside training resources to provide consistent
training to CSs. If CS training is delegated to a training center contractor,
the certificate holder must periodically review the contractor, the training
syllabus, and the effectiveness of training delivery and find these to be acceptable.
CS evaluation and testing should be conducted by the certificate holder on a
regular periodic basis. The inspector should evaluate and approve the certificate
holder’s CS training program including any contract training, applying special
emphasis to the manner in which the certificate holder reinforces the narrow
scope of CS assigned duties, and the certificate holder’s evaluation of CS knowledge
C. References. Detailed recommendations and more information on CSs and their training are
provided in the current edition of Advisory Circular (AC)
Operations Control Center (OCC) for Helicopter Air Ambulance (HAA) Operations.
RESERVED. Paragraphs 3-5151 through 3-5166.