Task:

M4.8.16  Respond to a Public Inquiry

Function:

Duty:

4.0  General Technical

4.8  General

Previous Task Analysis:

1995 Hughes Task # 4.3.31

1985 Allen Corp Task # 4.0.7

Difficulty:

4

Criticality:

Y

Importance:

4

Time:

 

Frequency:

3

Job Aid:

N

PTRS Tracking

Specialty

3820

3825

3890

 

 

 

S

O

M

E

F

A

C

T

5820

5825

5890

 

 

 

 

 

P

 

 

P

 

 

Legal References:

49 U.S.C. 40101         Policy

49 U.S.C. 40104         Promotion of Civil Aeronautics and Safety of Air Commerce

49 U.S.C. 40113         Administrative

49 U.S.C. 46101         Complaints and Investigations

Purpose:

To provide a timely and accurate response to a public inquiry

Significant Interfaces:

Flight Standards District Office

Regional Flight Standards Division

FAA Public Inquiry Center, APA-230

Airway Facilities Division

Regional Air Traffic Division

Airport Operating Authority

U.S. Military

Public

Procedural Guidance (current editions):

Order 1270.1                Freedom of Information Act Program

Order 1360.16              FAA Correspondence Manual

Order 1380.51              Program Tracking and Reporting Subsystem

Order 8260.19              Flight Procedures and Airspace

Order 8900.1                Flight Standards Information Management System (FSIMS)

NOTE:  Ensure you are using the most current information. The Flight Standards Information Management System (FSIMS) may be used to obtain current guidance.

1            Receive public inquiry

1.1       Coordinate inquiry with supervisor, manager, appropriate Flight Standards office, Regional Flight Standards Division, government agency, special interest group, or other source that is able to respond
K:        Order 8900.1, Vol. 8, Chap. 3, Sec. 2
1.2       Open PTRS record
K:        Order 1380.51
K:        Order 8900.1, Vol. 8, Chap. 3, Sec. 2

2            Determine type, extent and suspense date for response

K:        Order 1360.16

K:        Order 8900.1, Vol. 8, Chap. 3, Sec. 2

3            Provide inquirer with interim response

K:        Order 1360.16

K:        Order 8900.1, Vol. 8, Chap. 3, Sec. 2

4            If inquiry is a Freedom of Information Act (FOIA) request

 

4.1       Evaluate FOIA
K:        Order 8900.1, Vol. 8, Chap. 3, Sec. 2
4.2       Collect required information
K:        Order 8900.1, Vol. 8, Chap 3, Sec. 2
4.3       Forward documents to regional focal point
K:        Order 8900.1, Vol. 8, Chap. 3, Sec. 2

5            If inquiry is a Congressional request

5.1       Evaluate Congressional inquiry
K:        Order 1360.16
5.3       Initiate internal coordination
K:        Order 1360.16
5.3       Establish FAA response
K:        Order 1360.16

6            Provide final response to inquirer through appropriate channels

K:        Order 1360.16

7            Document task

7.1       Close PTRS record
K:        Order 1380.51
K:        Order 8900.1, Vol. 8, Chap. 3, Sec. 2