Unscoped DCT Report (Standard DCT)


MLF Label: 4.0 Technical Operations
DCT Type: SP DCT
Specialty: Airworthiness
Peer Group: G - Part 145 Outside the U.S. without Aviation Safety Agreement
DCT Revision: 28.0 on 12/19/18 (Released)
Summary Information

Purpose (Certificate Holder Responsibility): The CH is responsible to manage the safety of the Technical Operations processes within its operation.
Objective (FAA Responsibility): The FAA objective is to determine if the CH; (1) Met regulatory requirements, guidance, and safety performance objectives of its Technical Operations processes, and; (2) Managed safety of the Technical Operations processes by incorporating system safety principles which include safety attributes.


The Technical Operations
  4.1 Training & Qualification
     4.1.4 Training and Qualification
  4.2 Maintenance Planning and Monitoring
     4.2.6 Technical Data
     4.2.7 Air Carrier and Air Operator Requirements
  4.3 Maintenance Operations
     4.3.6 Maintenance Process
     4.3.7 Work Away from Station
  4.4 Technical Administration
     4.4.6 Record Systems
  4.5 Maintenance Facilities/Providers
     4.5.4 (AW) Housing and Facilities
     4.5.5 Contract Work - Certificated
     4.5.6 Contract Work - Non-Certificated
  4.7 Maintenance Tools & Parts Control
     4.7.3 Tools and Equipment
     4.7.4 Parts and Materials


Questions Answers References
  4.5 Maintenance Facilities/Providers
13   
Did your observations of Housing and Facilities procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145" ) ,  Rev.  10  4/3/2018 10:33:00 AM, 

QID:
 00014063, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
8900.1 Vol 6 Ch 9 Sec 8, AC-145-9, D107, 145.103(a), 145.103(b), 145.105(a), 145.105(b), 145.107(a), 145.107(b), 145.205(a), 145.5(a), 8900.1 Vol 2 Ch 11 Sec 7
14   
Did your observations of Contract Work - Certificated procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145") AND (OTHER CERTIFICATES OR APPROVALS = "CONTRACTS MAINTENANCE TO CERTIFICATED CONTRACTOR") ,  Rev.  8  4/3/2018 10:33:00 AM, 

QID:
 00014064, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
AC-145-9, 145.201(a), 145.209(h), 145.211(c), 145.217(a), 145.217(c)
15   
Did your observations of Contract Work - Noncertificated procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145") AND (OTHER CERTIFICATES OR APPROVALS = "CONTRACTS MAINTENANCE TO NONCERTIFICATED CONTRACTOR") ,  Rev.  6  4/3/2018 10:33:00 AM, 

QID:
 00014065, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
AC-145-9, 145.201(a), 145.209(h), 145.211(c), 145.217(a), 145.217(b), 145.223(b)
  4.7 Maintenance Tools & Parts Control
16   
Did your observations of Tools and Equipment procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145" ) ,  Rev.  8  4/3/2018 10:33:00 AM, 

QID:
 00014066, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
8900.1 Vol 6 Ch 9 Sec 9, AC-145-9, 145.109(a), 145.109(b), 145.109(c), 43.13
17   
Did your observations of Parts and Materials procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145" ) ,  Rev.  7  4/3/2018 10:33:00 AM, 

QID:
 00014067, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
8900.1 Vol 6 Ch 9 Sec 12, AC-145-9, AC-43-18, 145.211(c), 21.1(b), 21.9(a), 43.10
  4.3 Maintenance Operations
4   
Did your observations of Maintenance Process procedures indicate the certificate holder met regulatory and guidance requirements?




NOTE: Associated Elements: All

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145" ) ,  Rev.  11  12/19/2018 10:53:47 AM, 

QID:
 00014055, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
8900.1 Vol 2 Ch 11 Sec 6, 8900.1 Vol 6 Ch 9 Sec 10, 8900.1 Vol 6 Ch 9 Sec 11, 8900.1 Vol 6 Ch 9 Sec 15, 8900.1 Vol 6 Ch 9 Sec 18, 8900.1 Vol 6 Ch 9 Sec 7, 8900.1 Vol 6 Ch 9 Sec 9, AC-145-10, AC-145-9, 145.109, 145.109(a), 145.109(b), 145.109(c), 145.109(d), 145.201, 145.201(a), 145.201(b), 145.201(c), 145.205, 145.205(a), 145.207, 145.211, 145.211(b), 145.215, 145.5(a)
5   
Did your observations of Work Away from Station procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145") AND (LOCATIONS = "OTHER THAN FIXED LOCATION") ,  Rev.  7  4/3/2018 10:33:00 AM, 

QID:
 00014056, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
AC-145-9, 145.203, 145.203(a), 145.203(b), 145.209(f)
6   
Did the certificate holder effectively mitigate unacceptable levels of risk(s) for Technical Operations process?




NOTE: This question applies to all Elements within this System.

Safety Attribute: Controls,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145" ) ,  Rev.  5  4/3/2018 10:33:29 AM, 

QID:
 00014057, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Controls were effective
  Isolated instance(s) where control(s) were not effective
  Several instances where controls were not effective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
7   
Did the certificate holder's Technical Operations process ensure consistency of related processes between departments and employees (interfaces)?




NOTE: This question applies to all Elements within this System.

Safety Attribute: Interfaces,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145" ) ,  Rev.  5  4/3/2018 10:32:58 AM, 

QID:
 00014058, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Communication and procedures were effective and consistent
  Isolated instance(s) when ineffective communication and/or inconsistent procedure(s) were noted
  Several instances when ineffective communication and/or inconsistent procedure(s) were noted
  Systemic or significant issues
  Not Observable
8   
Did the responsible person for Technical Operations process provide adequate resources (financial and human) to ensure the safety and performance in support of all process objectives?




NOTE: This question applies to all Elements within this System.

Safety Attribute: Management Responsibility,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145" ) ,  Rev.  5  4/3/2018 10:32:58 AM, 

QID:
 00014059, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
9   
Did the person with authority over the certificate holder's Technical Operations process effectively plan, direct, control, or change procedures, and make key determinations, including safety risk acceptance decisions?




NOTE: This question applies to all Elements within this System.

Safety Attribute: Management Authority,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145" ) ,  Rev.  5  4/3/2018 10:32:58 AM, 

QID:
 00014060, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
10   
Did the certificate holder monitor and measure the safety performance of the Technical Operations process to identify process deficiencies and take action to correct identified deficiencies?




NOTE: This question applies to all Elements within this System.

Safety Attribute: Process Measurement,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145" ) ,  Rev.  5  4/3/2018 10:33:29 AM, 

QID:
 00014061, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Process measurements were effective
  Isolated instance(s) when process measurements were not used or ineffective
  Several instances when process measurements were not used or ineffective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
11   
Were individuals knowledgeable on how their safety-related duties contributed to the safety performance of Technical Operations process?




NOTE: This question applies to all Elements within this System.

Safety Attribute: Safety Ownership,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145" ) ,  Rev.  5  4/3/2018 10:33:29 AM, 

QID:
 00014068, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Individuals were knowledgeable
  Isolated instances where knowledge was lacking
  Several instances where knowledge was lacking
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
  4.1 Training & Qualification
1   
Did your observations of Training and Qualification procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145" ) ,  Rev.  10  6/28/2018 2:34:10 PM, 

QID:
 00014052, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
8900.1 Vol 6 Ch 9 Sec 13, 8900.1 Vol 6 Ch 9 Sec 14, AC-145-10, AC-145-9, 145.151(d), 145.153(b), 145.153(c), 145.155(a), 145.155(b), 145.157(c), 145.163(b), 145.165(b), 145.205, 145.209(e), 145.157(b), AC-145-9A
  4.2 Maintenance Planning and Monitoring
2   
Did your observations of Technical Data procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145" ) ,  Rev.  7  4/3/2018 10:32:59 AM, 

QID:
 00014053, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
8900.1 Vol 6 Ch 11 Sec 17, 8900.1 Vol 6 Ch 9 Sec 10, AC-145-9, AC-120-78, 121.379(b), 145.109(b), 145.109(d), 145.211(c), 145.219(c), 8900.1 Vol 6 Ch 11 Sec 28, 8900.1 Vol 3 Ch 15 Sec 1
3   
Did your observations of Air Carrier and Air Operator Requirements procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145") AND (OTHER CERTIFICATES OR APPROVALS = "PERFORMS AIR CARRIER MAINTENANCE") ,  Rev.  9  6/28/2018 2:34:12 PM, 

QID:
 00014054, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
8900.1 Vol 6 Ch 9 Sec 18, 8900.1 Vol 6 Ch 9 Sec 7, AC-145-9, D107, 145.109(d), 145.163(b), 145.205(a), 145.205(d), 145.206(a), 43.13(c), 8900.1 Vol 6 Ch 11 Sec 28
  4.4 Technical Administration
12   
Did your observations of Record Systems procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "145" ) ,  Rev.  8  4/3/2018 10:33:29 AM, 

QID:
 00014062, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
8900.1 Vol 6 Ch 9 Sec 6, 8900.1 Vol 6 Ch 9 Sec 7, AC-145-9, AC-120-78, AC-39-7, A025, 145.205, 145.209(i), 145.211(c), 145.213, 145.219, 145.221, 43 Appendix B, 43.10(c), 43.11, 43.11(a), 43.5(a), 43.9(b), 145.221(e)


Response Details List  SP DCTs (Both OP and AW) (Released, 1.0)
1 Unclear procedure(s)
2 Conflicting procedure(s)
3 Used workaround(s)
4 Skipped process step(s)
5 Personnel failed to follow process (procedures, guidance, etc)
6 Procedures/guidance not available
7 Procedures/guidance not current
8 Inconsistent procedure(s)
9 Undocumented procedure(s)
10 Minor typographical error(s) (i.e. record entries)
11 Information missing
12 Communication failure(s)
13 Personnel failed to perform task
14 Process failed to meet desired outcome
15 Process oversight failure
16 Equipment/tools not available
17 Equipment/tools not adequate
18 Equipment/tools not calibrated
19 Facilities not adequate
20 Other
Response Details List  N/O Response Detail (Released, 1.0)
1 Personnel (i.e. key certificate holder personnel not present/available)
2 Equipment (i.e. equipment not present/available/in serviceable condition)
3 Event did not occur (i.e. the drunk passenger did not show up for the flight...)
4 Time Constraints (i.e. resources/workload)
5 Weather (i.e. weather needed for observation not present or weather made observation impossible)
6 Other