Unscoped DCT Report (Standard DCT)


MLF Label: 5.2 Cabin Operations
DCT Type: SP DCT
Specialty: Operations
Peer Group: B - Part 135 (10 or More Seats)
DCT Revision: 13.0 on 12/19/18 (Released)
Summary Information

Purpose (Certificate Holder Responsibility): The CH is responsible to manage the safety of the Cabin Operations processes within its operation.
Objective (FAA Responsibility): The FAA objective is to determine if the CH; (1) Met regulatory requirements, guidance, and safety performance objectives of its Cabin Operations processes, and; (2) Managed safety of the Cabin Operations processes by incorporating system safety principles which include safety attributes.


  5.2 Cabin Operations
     5.2.1 (OP) Crewmember Duties / Cabin Procedures
     5.2.2 (OP) Carry-On Baggage Program
     5.2.3 (OP) Exit Seating Program
     5.2.4 (OP) Passenger Handling


Questions Answers References
  5.2.3 (OP) Exit Seating Program
15   
Did your observations of Exit Seating Program procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A022") ,  Rev.  6  4/3/2018 10:33:04 AM, 

QID:
 00018627, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
8900.1 Vol 3 Ch 32 Sec 4, 8900.1 Vol 3 Ch 33 Sec 6, AC-121-24, AC-120-95, A022, 135.129(a), 135.129(b), 135.129(d), 135.129(e), 135.129(f), 135.129(g), 135.129(h), 135.129(i), 135.129(k), 135.129(l), 135.129(m), 135.129(n), 135.129(o), 135.91(f)
16   
Did the certificate holder effectively mitigate unacceptable levels of risk(s) for the Exit Seating Program procedures process?




Safety Attribute: Controls,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A022") ,  Rev.  4  4/3/2018 10:33:04 AM, 

QID:
 00018628, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Controls were effective
  Isolated instance(s) when controls were not effective
  Several instances when controls were not effective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
17   
Did the certificate holder's Exit Seating Program process ensure consistency of related processes between departments and employees (interfaces)?




Safety Attribute: Interfaces,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A022") ,  Rev.  4  4/3/2018 10:33:04 AM, 

QID:
 00018629, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Interfaces were effective
  Isolated instance(s) when interfaces were ineffective
  Several instances when interfaces were ineffective
  Systemic or significant issues
  Not Observable
18   
Did the responsible person for Exit Seating Program procedures process provide adequate resources (financial and human) to ensure the safety and performance in support of all process objectives?




Safety Attribute: Management Responsibility,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A022") ,  Rev.  4  4/3/2018 10:33:04 AM, 

QID:
 00018630, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
19   
Did the person with authority over the certificate holder's Exit Seating Program procedures effectively plan, direct, control, or change procedures, and make key determinations, including safety risk acceptance decisions?




Safety Attribute: Management Authority,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A022") ,  Rev.  4  4/3/2018 10:33:05 AM, 

QID:
 00018631, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
20   
Did the certificate holder monitor and measure the safety performance of the Exit Seating Program procedures process to identify process deficiencies and take action to correct identified deficiencies?




Safety Attribute: Process Measurement,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A022") ,  Rev.  5  4/3/2018 10:33:05 AM, 

QID:
 00018632, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Process measurements were effective
  Isolated instance(s) when process measurements were not used or ineffective
  Several instances when process measurements were not used or ineffective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
21   
Were individuals knowledgeable on how their safety-related duties contributed to the safety performance of the Exit Seating Program process?




Safety Attribute: Safety Ownership,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A022") ,  Rev.  1  4/3/2018 10:33:05 AM, 

QID:
 00052094, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Individuals were knowledgeable
  Isolated instances where knowledge was lacking
  Several instances where knowledge was lacking
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
  5.2.4 (OP) Passenger Handling
22   
Did your observations Passenger Handling procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  7  12/19/2018 10:29:32 AM, 

QID:
 00018633, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
8900.1 Vol 14 Ch 2 Sec 1, 8900.1 Vol 3 Ch 33 Sec 6, 8900.1 Vol 3 Ch 57 Sec 1, 8900.1 Vol 4 Ch 5 Sec 3, AC-121-24, AC-135-14, AC-135-15, AC-120-87, 13.305, 135.113, 135.117(e), 135.119, 135.120, 135.121(a), 135.121(b), 135.121(c), 135.127, 135.127(a), 135.127(b), 135.127(d), 135.127(f), 135.127(h), 135.128(a), 135.23(j), 135.23(q), 135.85, 135.91, 135.91(a), 135.91(b), 135.91(c), 135.91(d), 135.91(e), 110.2, 135.121, 135.91(f)
23   
Did the certificate holder effectively mitigate unacceptable levels of risk(s) for the Passenger Handling procedures process?




Safety Attribute: Controls,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  4  4/3/2018 10:33:05 AM, 

QID:
 00018634, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Controls were effective
  Isolated instance(s) when controls were not effective
  Several instances when controls were not effective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
24   
Did the certificate holder's Passenger Handling process ensure consistency of related processes between departments and employees (interfaces)?




Safety Attribute: Interfaces,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  3  4/3/2018 10:33:05 AM, 

QID:
 00018635, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Interfaces were effective
  Isolated instance(s) when interfaces were ineffective
  Several instances when interfaces were ineffective
  Systemic or significant issues
  Not Observable
25   
Did the responsible person for Passenger Handling procedures process provide adequate resources (financial and human) to ensure the safety and performance in support of all process objectives?




Safety Attribute: Management Responsibility,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  3  4/3/2018 10:33:05 AM, 

QID:
 00018636, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
26   
Did the person with authority over the certificate holder's Passenger Handling procedures effectively plan, direct, control, or change procedures, and make key determinations, including safety risk acceptance decisions?




Safety Attribute: Management Authority,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  3  4/3/2018 10:33:05 AM, 

QID:
 00018637, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
27   
Did the certificate holder monitor and measure the safety performance of the Passenger Handling procedures process to identify process deficiencies and take action to correct identified deficiencies?




Safety Attribute: Process Measurement,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") ,  Rev.  3  4/3/2018 10:33:05 AM, 

QID:
 00018638, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Process measurements were effective
  Isolated instance(s) when process measurements were not used or ineffective
  Several instances when process measurements were not used or ineffective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
28   
Were individuals knowledgeable on how their safety-related duties contributed to the safety performance of the Passenger Handling process?




Safety Attribute: Safety Ownership,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") ,  Rev.  1  4/3/2018 10:33:07 AM, 

QID:
 00052099, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Individuals were knowledgeable
  Isolated instances where knowledge was lacking
  Several instances where knowledge was lacking
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
  5.2.1 (OP) Crewmember Duties / Cabin Procedures
1   
Did your observations of Crewmember Duties / Cabin Procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  7  12/19/2018 10:29:28 AM, 

QID:
 00018615, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
8900.1 Vol 3 Ch 18 Sec 3, 8900.1 Vol 3 Ch 32 Sec 3, 8900.1 Vol 3 Ch 33 Sec 3, 8900.1 Vol 3 Ch 33 Sec 6, 8900.1 Vol 4 Ch 5 Sec 3, AC-121-24, AC-135-14, AC-135-15, AC-120-48, AC-120-51, AC-120-71, AC-120-88, AC-120-95, A021, AC-91.21-1, 135.100(b), 135.117(a), 135.117(b), 135.117(e), 135.120, 135.122(a), 135.122(b), 135.122(c), 135.123(a), 135.123(b), 135.128(a), 135.178(a), 135.178(l), 135.21(e), 135.21(f), 135.23(j), 135.23(m), 135.65(b), 135.87(c), 135.87(e), 135.144, 91.107, 8900.1 Vol 3 Ch 66 Sec 1, 135.621(a), 135.621(b), 135.621(c)
2   
Did the certificate holder effectively mitigate unacceptable levels of risk(s) for the Crewmember Duties / Cabin Procedures process?




Safety Attribute: Controls,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  4  4/3/2018 10:33:01 AM, 

QID:
 00018616, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Controls were effective
  Isolated instance(s) when controls were not effective
  Several instances when controls were not effective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
3   
Did the certificate holder's Crewmember Duties / Cabin Procedures process ensure consistency of related processes between departments and employees (interfaces)?




Safety Attribute: Interfaces,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  3  4/3/2018 10:33:01 AM, 

QID:
 00018617, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Interfaces were effective
  Isolated instance(s) when interfaces were ineffective
  Several instances when interfaces were ineffective
  Systemic or significant issues
  Not Observable
4   
Did the responsible person for Crewmember Duties / Cabin Procedures process provide adequate resources (financial and human) to ensure the safety and performance in support of all process objectives?




Safety Attribute: Management Responsibility,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  3  4/3/2018 10:33:02 AM, 

QID:
 00018618, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
5   
Did the person with authority over the certificate holder's Crewmember Duties / Cabin Procedures effectively plan, direct, control, or change procedures, and make key determinations, including safety risk acceptance decisions?




Safety Attribute: Management Authority,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  3  4/3/2018 10:33:02 AM, 

QID:
 00018619, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
6   
Did the certificate holder monitor and measure the safety performance of the Crewmember Duties / Cabin Procedures process to identify process deficiencies and take action to correct identified deficiencies?




Safety Attribute: Process Measurement,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") ,  Rev.  3  4/3/2018 10:33:03 AM, 

QID:
 00018620, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Process measurements were effective
  Isolated instance(s) when process measurements were not used or ineffective
  Several instances when process measurements were not used or ineffective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
7   
Were individuals knowledgeable on how their safety-related duties contributed to the safety performance of the Crewmember Duties / Cabin Procedures process?




Safety Attribute: Safety Ownership,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") ,  Rev.  1  4/3/2018 10:33:10 AM, 

QID:
 00052092, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Individuals were knowledgeable
  Isolated instances where knowledge was lacking
  Several instances where knowledge was lacking
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
  5.2.2 (OP) Carry-On Baggage Program
8   
Did your observations of Carry-on Baggage Program procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A011") ,  Rev.  7  6/29/2018 1:46:03 PM, 

QID:
 00018621, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
8900.1 Vol 3 Ch 18 Sec 3, 8900.1 Vol 3 Ch 33 Sec 6, AC-121-29, AC-120-27, AC-120-95, A011, A096, A097, A098, A099, 135.23(b), 135.23(s), 135.63(c), 135.87, 135.87(a), 135.87(b), 135.87(c), 135.91(f)
9   
Did the certificate holder effectively mitigate unacceptable levels of risk(s) for the Carry-on Baggage Program procedures process?




Safety Attribute: Controls,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A011") ,  Rev.  4  4/3/2018 10:33:03 AM, 

QID:
 00018622, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Controls were effective
  Isolated instance(s) when controls were not effective
  Several instances when controls were not effective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
10   
Did the certificate holder's Carry-on Baggage Program process ensure consistency of related processes between departments and employees (interfaces)?




Safety Attribute: Interfaces,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A011") ,  Rev.  4  4/3/2018 10:33:03 AM, 

QID:
 00018623, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Interfaces were effective
  Isolated instance(s) when interfaces were ineffective
  Several instances when interfaces were ineffective
  Systemic or significant issues
  Not Observable
11   
Did the responsible person for Carry-on Baggage Program procedures process provide adequate resources (financial and human) to ensure the safety and performance in support of all process objectives?




Safety Attribute: Management Responsibility,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A011") ,  Rev.  4  4/3/2018 10:33:03 AM, 

QID:
 00018624, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
12   
Did the person with authority over the certificate holder's Carry-on Baggage Program procedures effectively plan, direct, control, or change procedures, and make key determinations, including safety risk acceptance decisions?




Safety Attribute: Management Authority,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A011") ,  Rev.  4  4/3/2018 10:33:04 AM, 

QID:
 00018625, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
13   
Did the certificate holder monitor and measure the safety performance of the Carry-on Baggage Program procedures process to identify process deficiencies and take action to correct identified deficiencies?




Safety Attribute: Process Measurement,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A011") ,  Rev.  4  4/3/2018 10:33:04 AM, 

QID:
 00018626, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Process measurements were effective
  Isolated instance(s) when process measurements were not used or ineffective
  Several instances when process measurements were not used or ineffective
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
14   
Were individuals knowledgeable on how their safety-related duties contributed to the safety performance of the Carry-on Baggage Program procedures process?




Safety Attribute: Safety Ownership,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A011") ,  Rev.  1  4/3/2018 10:33:04 AM, 

QID:
 00052093, Response Details: SP DCTs (Both OP and AW),  Status: Released

  Individuals were knowledgeable
  Isolated instances where knowledge was lacking
  Several instances where knowledge was lacking
  Systemic or significant issues
  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3


Response Details List  SP DCTs (Both OP and AW) (Released, 1.0)
1 Unclear procedure(s)
2 Conflicting procedure(s)
3 Used workaround(s)
4 Skipped process step(s)
5 Personnel failed to follow process (procedures, guidance, etc)
6 Procedures/guidance not available
7 Procedures/guidance not current
8 Inconsistent procedure(s)
9 Undocumented procedure(s)
10 Minor typographical error(s) (i.e. record entries)
11 Information missing
12 Communication failure(s)
13 Personnel failed to perform task
14 Process failed to meet desired outcome
15 Process oversight failure
16 Equipment/tools not available
17 Equipment/tools not adequate
18 Equipment/tools not calibrated
19 Facilities not adequate
20 Other
Response Details List  N/O Response Detail (Released, 1.0)
1 Personnel (i.e. key certificate holder personnel not present/available)
2 Equipment (i.e. equipment not present/available/in serviceable condition)
3 Event did not occur (i.e. the drunk passenger did not show up for the flight...)
4 Time Constraints (i.e. resources/workload)
5 Weather (i.e. weather needed for observation not present or weather made observation impossible)
6 Other