Unscoped DCT Report (Standard DCT)
MLF Label: 6.0 Ground and Station Operations
DCT Type: SP DCT
Specialty: Airworthiness
Peer Group: D - Part 135 (9 or Less Seats/Single Pilot)
DCT Revision: 20.0 on 12/19/18 (Released)
Summary Information

Purpose (Certificate Holder Responsibility): The CH is responsible to manage the safety of the Ground and Station Operations processes within its operation.
Objective (FAA Responsibility): The FAA objective is to determine if the CH; (1) Met regulatory requirements, guidance, and safety performance objectives of its Ground and Station Operations processes, and; (2) Managed safety of the Ground and Station Operations processes by incorporating system safety principles which include safety attributes.


The Ground and Station Operations Subsystem includes the following Element(s)
  6.2 Ground Handling
     6.2.1 (AW) Fueling
  6.3 Cargo Acceptance & Handling
     6.3.3 (AW) Cargo Handling Equipment, Systems, and Appliances
     6.3.4 (AW) Carriage of Cargo
  6.4 Operations in Ground Icing Conditions
     6.4.1 (AW) Operations in Ground Icing


Questions Answers References
  6.2 Ground Handling
1   
Did your observations of Fueling procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:  (FAR PART = "135" ) ,  Rev.  8  12/19/2018 10:29:30 AM, 

QID: 00018659, Response Details: SP DCTs (Both OP and AW),  Status: Released
◯  Met regulatory and guidance requirements
◯  Isolated instance(s) when guidance requirements were not met
◯  Several instances when guidance requirements were not met
◯  Regulatory noncompliance
◯  Not Observable
8900.1 Vol 2 Ch 2 Sec 5, 8900.1 Vol 3 Ch 32 Sec 4, 8900.1 Vol 6 Ch 11 Sec 21, AC-00-34, 135.21(a), 135.23(j)
2   
Did the certificate holder effectively mitigate unacceptable levels of risk(s) for Ground and/or Station Operations process?




NOTE: This question applies to all Elements within this System.

Safety Attribute: Controls,  Question Type: Process Observation,  

Scoping Attribute:  (FAR PART = "135" ) ,  Rev.  6  7/6/2018 3:47:58 PM, 

QID: 00018661, Response Details: SP DCTs (Both OP and AW),  Status: Released
◯  Controls were effective
◯  Isolated instance(s) when controls were not effective
◯  Several instances when controls were not effective
◯  Systemic or significant issues
◯  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
3   
Did the certificate holder's Ground and/or Stations Operations process ensure consistency of related processes between departments and employees (interfaces)?




NOTE: This question applies to all Elements within this System.

Safety Attribute: Interfaces,  Question Type: Process Observation,  

Scoping Attribute:  (FAR PART = "135" ) ,  Rev.  5  6/29/2018 1:46:10 PM, 

QID: 00018662, Response Details: SP DCTs (Both OP and AW),  Status: Released
◯  Interfaces were effective
◯  Isolated instance(s) when interfaces were ineffective
◯  Several instances when interfaces were ineffective
◯  Systemic or significant issues
◯  Not Observable
4   
Did the responsible person for Ground and/or Station Operations process provide adequate resources (financial and human) to ensure the safety and performance in support of all process objectives?




NOTE: This question applies to all Elements within this System.

Safety Attribute: Management Responsibility,  Question Type: Process Observation,  

Scoping Attribute:  (FAR PART = "135" ) ,  Rev.  6  7/6/2018 3:47:58 PM, 

QID: 00018663, Response Details: SP DCTs (Both OP and AW),  Status: Released
◯  Management of the process was effective
◯  Isolated instance(s) where management of the process was ineffective
◯  Several instances where management of the process was ineffective
◯  Systemic or significant issues
◯  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
5   
Did the person with authority over the certificate holder's Ground and/or Stations Operations process effectively direct, control, or change procedures, and make key determinations including safety risk acceptance decisions?




NOTE: This question applies to all Elements within this System.

Safety Attribute: Management Authority,  Question Type: Process Observation,  

Scoping Attribute:  (FAR PART = "135" ) ,  Rev.  6  7/6/2018 3:47:58 PM, 

QID: 00018664, Response Details: SP DCTs (Both OP and AW),  Status: Released
◯  Management of the process was effective
◯  Isolated instance(s) where management of the process was ineffective
◯  Several instances where management of the process was ineffective
◯  Systemic or significant issues
◯  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
6   
Did the certificate holder monitor and measure the safety performance of the Ground and/or Station Operations process to identify process deficiencies and take action to correct identified deficiencies?




NOTE: This question applies to all Elements within this System.

Safety Attribute: Process Measurement,  Question Type: Process Observation,  

Scoping Attribute:  (FAR PART = "135") ,  Rev.  6  7/6/2018 3:47:58 PM, 

QID: 00018665, Response Details: SP DCTs (Both OP and AW),  Status: Released
◯  Process measurements were effective
◯  Isolated instance(s) when process measurements were not used or ineffective
◯  Several instances when process measurements were not used or ineffective
◯  Systemic or significant issues
◯  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
7   
Were individuals knowledgeable on how their safety-related duties contributed to the safety performance of Ground and/or Station Operations process?




NOTE: This question applies to all Elements within this System.

Safety Attribute: Safety Ownership,  Question Type: Process Observation,  

Scoping Attribute:  (FAR PART = "135" ) ,  Rev.  7  7/6/2018 3:47:59 PM, 

QID: 00018667, Response Details: SP DCTs (Both OP and AW),  Status: Released
◯  Individuals were knowledgeable
◯  Isolated instances where knowledge was lacking
◯  Several instances where knowledge was lacking
◯  Systemic or significant issues
◯  Not Observable
AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3
  6.3 Cargo Acceptance & Handling
8   
Did your observations of Cargo Handling Equipment Systems & Appliances procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:  (FAR PART = "135") AND (FLT OPERATION CONFIGURATION = "CARGO") ,  Rev.  10  12/19/2018 10:29:29 AM, 

QID: 00018666, Response Details: SP DCTs (Both OP and AW),  Status: Released
◯  Met regulatory and guidance requirements
◯  Isolated instance(s) when guidance requirements were not met
◯  Several instances when guidance requirements were not met
◯  Regulatory noncompliance
◯  Not Observable
8900.1 Vol 3 Ch 39 Sec 1, 8900.1 Vol 6 Ch 2 Sec 4, 8900.1 Vol 6 Ch 2 Sec 5, AC-20-154, 43.13, 135.144, AC-119-2, AC-120-85A
9   
Did your observations of Carriage of Cargo procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:  (FAR PART = "135") AND (FLT OPERATION CONFIGURATION = "CARGO") ,  Rev.  3  4/3/2018 10:33:25 AM, 

QID: 00050670, Response Details: SP DCTs (Both OP and AW),  Status: Released
◯  Met regulatory and guidance requirements
◯  Isolated instance(s) when guidance requirements were not met
◯  Several instances when guidance requirements were not met
◯  Regulatory noncompliance
◯  Not Observable
8900.1 Vol 3 Ch 32 Sec 4, AC-120-85, A096, 135.25(a)
  6.4 Operations in Ground Icing Conditions
10   
Did your observations of Operations in Ground Icing procedures indicate the certificate holder met regulatory and guidance requirements?




Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:  (FAR PART = "135") ,  Rev.  4  6/29/2018 1:46:07 PM, 

QID: 00050267, Response Details: SP DCTs (Both OP and AW),  Status: Released
◯  Met regulatory and guidance requirements
◯  Isolated instance(s) when guidance requirements were not met
◯  Several instances when guidance requirements were not met
◯  Regulatory noncompliance
◯  Not Observable
8900.1 Vol 3 Ch 27 Sec 1, 8900.1 Vol 6 Ch 2 Sec 26, AC-135-17, AC-120-58, AC-120-60, A041, A042, A023, 135.227(b), 8900.1 Vol 6 Ch 2 Sec 15, 8900.1 Vol 3 Ch 27 Sec 4


Response Details List  SP DCTs (Both OP and AW) (Released, 1.0)
1 Unclear procedure(s)
2 Conflicting procedure(s)
3 Used workaround(s)
4 Skipped process step(s)
5 Personnel failed to follow process (procedures, guidance, etc)
6 Procedures/guidance not available
7 Procedures/guidance not current
8 Inconsistent procedure(s)
9 Undocumented procedure(s)
10 Minor typographical error(s) (i.e. record entries)
11 Information missing
12 Communication failure(s)
13 Personnel failed to perform task
14 Process failed to meet desired outcome
15 Process oversight failure
16 Equipment/tools not available
17 Equipment/tools not adequate
18 Equipment/tools not calibrated
19 Facilities not adequate
20 Other
Response Details List  N/O Response Detail (Released, 1.0)
1 Personnel (i.e. key certificate holder personnel not present/available)
2 Equipment (i.e. equipment not present/available/in serviceable condition)
3 Event did not occur (i.e. the drunk passenger did not show up for the flight...)
4 Time Constraints (i.e. resources/workload)
5 Weather (i.e. weather needed for observation not present or weather made observation impossible)
6 Other