10/4/21

 

8900.1 CHG 757

VOLUME 3  GENERAL TECHNICAL ADMINISTRATION

CHAPTER 22  AIRCRAFT DISPATCHER TRAINING AND QUALIFICATION PROGRAMS

Section 3  Safety Assurance System: Aircraft Dispatcher Basic Indoctrination Curriculum Segments

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Source Basis:

    Section 5.1, Applicability.

    Section 5.23, Safety Accountability and Authority.

    Section 5.91, Competencies and Training.

    Section 117.9, Fatigue Education and Awareness Training Program.

    Section 120.1, Applicability.

    Section 120.7, Definitions.

    Section 120.31, Prohibited Drugs.

    Section 120.105, Employees Who Must be Tested.

    Section 120.115, Employee Assistance Program (EAP).

    Section 120.117, Implementing a Drug Testing Program.

    Section 120.215, Covered Employees.

    Section 120.223, Alcohol Misuse Information, Training, and Substance Abuse Professionals.

    Section 121.400, Applicability and Terms Used.

    Section 121.401, Training Program: General.

    Section 121.403, Training Program: Curriculum.

    Section 121.405, Training Program and Revision: Initial and Final Approval.

    Section 121.415, Crewmember and Dispatcher Training Program Requirements.

    Section 121.629, Operation in Icing Conditions.

    Section 121.1001, Applicability and Definitions.

    Section 121.1003, Hazardous Materials Training: General.

    Section 121.1005, Hazardous Materials Training Required.

    Part 121 Appendix O, Hazardous Materials Training Requirements for Certificate Holders.

    Title 49 CFR § 1544.235, Training and Knowledge for Individuals with Security-Related Duties.

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3-1651    GENERAL. This section contains direction and guidance to be used by Principal Operations Inspectors (POI), in coordination with an Aviation Safety Inspector—Aircraft Dispatch (ASI-AD), when evaluating the content of aircraft dispatcher basic indoctrination curriculum segments. Title 14 of the Code of Federal Regulations (14 CFR) part 121, § 121.415(a)(1) requires that all new-hire aircraft dispatchers complete basic indoctrination ground training in the initial new-hire category of training. This section is related to Safety Assurance System (SAS) Element 3.1.1 (OP) Training and Qualification of Dispatchers and Flight Followers.

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A.    Purpose of Basic Indoctrination Training. The basic indoctrination curriculum segment is unique to the initial new-hire category of training. An aircraft dispatcher basic indoctrination curriculum segment has three main purposes: it is an introduction for the new-hire employee to the certificate holder (CH); it provides background, policy, and procedures of the CH that complies with the requirements of regulations and operations specifications (OpSpecs); and it is the basis for subsequent aircraft dispatcher training. The aircraft dispatcher basic indoctrination curriculum segment consists of that information required as background for new-hire aircraft dispatchers for the ground training curriculum segment.

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NOTE:  In the case of a merger or acquisition, the aircraft dispatchers absorbed by the surviving CH will require basic indoctrination training for their new CH.

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B.    Regulatory Requirements. Section 121.415(a)(1) requires that all new-hire aircraft dispatchers complete a minimum of 40 hours of basic indoctrination training. No reduction of hours in basic indoctrination training should be permitted unless coordinated with a Federal Aviation Administration (FAA) ASI-AD. Section 121.415(a)(1) also requires that training in the following subjects be included in the aircraft dispatcher basic indoctrination curriculum segment:

    Aircraft dispatcher duties and responsibilities;

    Appropriate provisions of 14 CFR;

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    Contents of the CH’s Operating Certificate and OpSpecs; and

    Appropriate portions of the CH’s manual.

C.    Optional Training Subjects. CHs may include other subjects not in the aircraft dispatcher basic indoctrination curriculum segment. These subjects may be in addition to the subject areas required by 14 CFR and are in addition to the minimum 40 hours required by § 121.415(a)(1). This training consists of the information that new-hire aircraft dispatchers need as a foundation for the specific and detailed training to be conducted in the ground training curriculum segment. Among the appropriate subjects for this type of training are the following:

    Overview of Company: Type and scope of operations conducted;

    Company Structure: Management organization, route structure, fleet composition (size and type), and facility locations; and

    Administrative Orientation: Required documentation, scheduling, and inner-company communications.

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3-1652    AIRCRAFT DISPATCHER BASIC INDOCTRINATION TRAINING. Aircraft dispatcher basic indoctrination training curriculum segments must consist of at least the CH-specific training modules dealing with the requirements of § 121.415(a)(1) and other related topics. These CH-specific training modules include the following:

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A.    Duties and Responsibilities. This module contains the duties the new-hire aircraft dispatcher will be assigned after becoming qualified. For example, a small CH may assign the aircraft dispatcher responsibilities for constructing flight plans, load planning, and performing Weight and Balance (W&B) calculations. The industry trend, however, is to assign these functions to specialized groups of employees. Section 121.533 requires that the aircraft dispatcher ensure that such functions have been adequately accomplished (whether by the aircraft dispatcher or by another employee) before releasing a flight. The new-hire aircraft dispatcher must be trained specifically as to how and by whom these tasks are to be accomplished in the CH’s operation. Since the qualified aircraft dispatcher will be required to evaluate the adequacy of flight and load planning, the CH must ensure that the new-hire aircraft dispatcher has a thorough knowledge of the basic principles of these subjects.

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B.    Appropriate Provisions of 14 CFR. This module contains policies and procedures that ensure the aircraft dispatcher and the CH are in compliance with 14 CFR during flight operations. CHs should cite specific regulations (appropriate provisions of 14 CFR) during this module and show how the CH’s procedures are designed to comply with 14 CFR as follows:

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1)    Inspectors must ensure that at least the following provisions of part 121 are covered, if applicable to the CH’s operation:

    Subpart E—Approval of Routes: Domestic and Flag Operations;

    Subpart P—Aircraft Dispatcher Qualifications and Duty Time;

    Subpart Q—Flight Time Limitations and Rest Requirements: Domestic Operations;

    Subpart R—Flight Time Limitations: Flag Operations;

    Subpart T—Flight Operations;

    Subpart U—Dispatching and Flight Release Rules; and

    Subpart V—Records and Reports.

2)    Inspectors should also ensure that the following 14 CFR and Title 49 of the Code of Federal Regulations (49 CFR) provisions are covered:
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    Applicable provisions in 14 CFR parts 65, 91, and 119;

    Title 14 CFR part 117, as applicable to the CH’s operation; and

    Title 49 CFR Part 830, Notification and Reporting of Aircraft Accidents or Incidents and Overdue Aircraft, and Preservation of Aircraft Wreckage, Mail, Cargo, and Records (National Transportation Safety Board (NTSB)).

C.    Contents of the CH’s Operating Certificate and OpSpecs. This module contains training in the specific operations the CH is authorized to or prohibited from conducting. The new-hire aircraft dispatcher must be thoroughly familiar with this information before assuming aircraft dispatcher duties.

D.    Appropriate Portions of the CH’s Manual. This module contains training on the organization and content of the relevant sections of the CH’s manuals. Usually, the training on the contents of the CH’s manuals is covered simultaneously with the training on the CH’s policies and procedures. Inspectors must ensure, however, that in this process the contents of the manuals are thoroughly covered. CHs must also provide aircraft dispatchers with information on the organization of the manuals and training on how to use the reference system of the manuals. Appropriate topics for this type of training are the following:

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    Overview of manual sections and correlation of manual sections to the aircraft dispatcher training and qualification program;

    Use of reference, revision, and distribution systems for manuals;

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    Access to manual when performing assigned duties, including electronic manual access, if applicable; and

    Maintaining manual currency.

3-1653    AIRCRAFT DISPATCHER BASIC INDOCTRINATION TRAINING MODULES. An aircraft dispatcher basic indoctrination curriculum segment must include as many training modules as necessary to ensure adequate training. Each training module must include a module outline containing, at least, a descriptive title of the training module and a list of the related elements or events to be presented during instruction on the module.

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A.    Training Module Outline. The training module outline must contain only those elements and events required to ensure that aircraft dispatchers will receive adequate training. CHs are not required to include detailed descriptions of each element or event for initial approval, as detailed descriptions are more appropriate for courseware. During the final approval process, the inspector who evaluates the training must review the courseware to ensure that the scope and depth of the training modules are adequate.

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B.    Construction of Modules. CHs have a certain amount of flexibility in the construction of aircraft dispatcher basic indoctrination training modules.

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1)    A training module for aircraft dispatchers with significant experience in part 121 operations may be less comprehensive than a training module for aircraft dispatchers without that experience. This is usually the case with CHs who hire only highly qualified personnel with extensive experience in part 121 operations.
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2)    The training modules required by § 121.415(a) must be included in the basic indoctrination curriculum segment outline and counted toward the hours requirement for this segment. The CH can determine the actual sequence of the training. For example, while the aircraft dispatcher basic indoctrination curriculum segment outline must include the training module containing pilot-in-command (PIC) weather briefing requirements, the CH may actually conduct the training for this module after completing the meteorology training module of the initial ground training segment.
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3)    A CH may choose to put a training module in more than one curriculum segment. For approval purposes, however, the curriculum segment designated by 14 CFR must show the training module. For example, in order to comply with § 121.415, the basic indoctrination curriculum segment must cover the content of the CH’s OpSpecs. This does not, however, prohibit the CH from covering applicable provisions of the OpSpecs in other curriculum segments, such as ground training.

C.    Training Module Outline Sample. The following is an example of one of the many acceptable methods of presenting an aircraft dispatcher basic indoctrination training module outline.

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Figure 3-213.  Sample Training Module Outline

Figure 3-213. Sample Training Module Outline

D.    Training Module and Curriculum Segment Interrelationship. The following example illustrates the interrelationship between training modules in the aircraft dispatcher basic indoctrination curriculum segment.

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Figure 3-214.  Sample Training Module and Curriculum Segment Interrelationship

Figure 3-214. Sample Training Module and Curriculum Segment Interrelationship

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3-1654    CURRICULUM SEGMENT COMPLETION REQUIREMENTS. In accordance with § 121.401(c), an air transportation ground instructor must certify in the training records that an aircraft dispatcher has satisfactorily completed a curriculum segment. This certification is usually based on the satisfactory results of a written or oral examination. The examination may be administered at the end of each segment or at the end of the course. With some training methods, such as computer-based instruction (CBI), the certification may be based on progress checks administered during the training curriculum.

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3-1655    EVALUATION OF TRAINING HOURS. Section 121.415 specifies a minimum of 40 programmed hours of instruction for aircraft dispatcher basic indoctrination training. CHs who employ personnel with little or no previous part 121 experience should program 40 training hours for basic indoctrination. POIs must consider the complexity of both the operation and the aircraft itself when evaluating aircraft dispatcher basic indoctrination curriculum segment outlines. Training hours for complex operations may exceed the 40-hour regulatory minimum.

3-1656    OTHER REQUIRED TRAINING. In addition to the training required by part 121 subpart N, there are other aircraft dispatcher training requirements located in 14 CFR and 49 CFR. The subparagraphs below describe these additional training requirements. CHs have flexibility in the design of their training and qualification program to determine the most appropriate curriculum segment(s) in which to include this additional training. As described below, some of this additional training may be included in the minimum programmed hours for basic indoctrination or initial ground training and some must be in addition to the minimum programmed hours.

A.    Safety Management Systems (SMS). In accordance with 14 CFR part 5, §§ 5.23 and 5.91, each CH must provide training in its SMS to aircraft dispatchers. SMS training may be included in the training on aircraft dispatcher duties and responsibilities. See Volume 17, Chapter 1 for information on the contents of SMS training.

B.    Fatigue Education and Awareness Training (FEAT). In accordance with 14 CFR part 117, § 117.9, each CH must provide FEAT to aircraft dispatchers at least every 12 calendar-months. Grace month provisions do not apply to FEAT. FEAT may not be included in the minimum programmed hours for basic indoctrination or initial ground training. See Volume 3, Chapter 58, Section 4 for information on the contents of FEAT.

C.    Passenger Recovery Plan. In accordance with § 121.415(a)(4), each CH must provide aircraft dispatchers with training on their roles and responsibilities of the CH’s passenger recovery plan, if applicable, to the CH’s operations. Training on the passenger recovery plan may be included in the training on aircraft dispatcher duties and responsibilities.

D.    Hazardous Material (HAZMAT) Training.

1)    Applicability. In accordance with §§ 121.1003 and 121.1005, each CH must provide HAZMAT training within the preceding 24 calendar-months in accordance with part 121 subpart Z and appendix O to aircraft dispatchers, if the aircraft dispatchers are performing or directly supervising any of the following functions involving an item for transport on an aircraft:

    Acceptance,

    Rejection,

    Handling,

    Storage incidental to transport,

    Packaging of company material, or

    Loading.

2)    Inclusion in Programmed Hours. HAZMAT training may not be included in the minimum programmed hours for basic indoctrination or initial ground training. See Volume 2, Chapter 2, Section 6 for information on the contents of and approval process of HAZMAT training.

E.    Security Training. In accordance with 49 CFR §§ 1544.233 and 1544.235, each CH must provide security training in accordance with its security program to aircraft dispatchers if the aircraft dispatchers are performing security-related duties for the CH. Security training may not be included in the minimum programmed hours for basic indoctrination or initial ground training.

F.    Ground Deicing/Anti-Icing Training. In accordance with § 121.629(c)(2), each CH must provide initial and annual recurrent qualification for aircraft dispatchers regarding their duties and responsibilities under the CH’s ground deicing/anti-icing program. Ground deicing/anti-icing training may not be included in the minimum programmed hours for basic indoctrination or initial ground training. See Volume 3, Chapter 27 for information on the contents of ground deicing/anti-icing training.

G.    Employee Assistance Program (EAP) and Drug and Alcohol Testing Program.

1)    Drug and Alcohol Testing Programs. Title 14 CFR part 120, § 120.117 requires part 119 CHs operating under part 121 to obtain OpSpec A449 to certify compliance with the drug and alcohol testing regulations. In accordance with § 120.115, the CH’s drug testing program must include an EAP that includes education and training on drug use and abuse for employees. In accordance with § 120.223, CHs must distribute educational materials that explain the alcohol misuse program regulatory requirements and the CH’s policies and procedures.
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2)    Responsibility for Surveillance and Enforcement of CH Drug and Alcohol Training. The Office of Aerospace Medicine, Drug Abatement Division (AAM-800) is responsible for the surveillance and enforcement of drug and alcohol testing programs that includes the training requirements under the regulations. POIs who receive drug and alcohol testing documentation other than information for OpSpec A449 should return them to the CH with instructions to submit them to the FAA at the following address: Federal Aviation Administration, Drug Abatement Division, 800 Independence Avenue, SW, Washington, D.C. 20591, or by phone at 202-267-8442.
3)    Inclusion of CH Drug and Alcohol Training as a Module in Basic Indoctrination and Recurrent Training Curriculum Segments. CHs may, but have no requirement to, include EAP training (part of the CH’s overall drug and alcohol training) as a module in the CH’s basic indoctrination and recurrent training. POIs have no requirement to review the EAP training module content or to conduct surveillance of the training conducted in the EAP training module. Direct any concern about CHs’ EAP module to AAM-800.
4)    Credit for EAP Training Module Hours. CHs who have currently approved training curricula and who wish to receive credit for EAP training hours should submit a revised outline for the basic indoctrination and recurrent training curriculum segment, including the EAP module, to the POI. The CH’s outline must indicate the additional number of course hours required to include EAP training. EAP training may not be included in the minimum programmed hours for basic indoctrination, initial ground training, or recurrent training. However, training on the drug and alcohol testing requirements of part 120 may be included in the training on 14 CFR. The POI will approve the revised curriculum segment outline according to the instructions in Volume 3, Chapter 22, Section 2.
5)    New CH Awareness of EAP Training Requirements. Inspectors who are responsible for certificating new CHs must ensure that the CHs are aware that they may not take credit for the EAP training hours in the basic indoctrination curriculum segment. POIs must also ensure that the CHs know of the EAP training requirements.
6)    Points of Contact (POC). CHs or POIs with questions about EAP training content should contact AAM-800.
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3-1657    EVALUATION OF AN AIRCRAFT DISPATCHER BASIC INDOCTRINATION CURRICULUM SEGMENT OUTLINE FOR INITIAL APPROVAL. Inspectors must determine whether the training modules in the CH’s basic indoctrination curriculum segment outline contain the required information for aircraft dispatchers to fully understand the CH’s manner of conducting operations, the CH’s means of regulatory compliance, and the guidance materials pertinent to an aircraft dispatcher’s duties and responsibilities. Inspectors should use the job aid in this section when evaluating a CH’s proposed aircraft dispatcher basic indoctrination curriculum segment outline (see Table 3-81, Aircraft Dispatcher Basic Indoctrination Training Job Aid).

A.    Basic Indoctrination Curriculum Segment Job Aid. This job aid (see Table 3-81) is provided for guidance only and must not be construed as being a document that contains mandatory rules or regulatory requirements. The job aid is intended to assist inspectors during the evaluation of individual basic indoctrination training curriculum segment modules.

B.    Use of Job Aid.

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1)    When using the job aid, inspectors should make a side-by-side comparison of the CH’s proposal to make the following determinations:
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    Whether the proposal serves to acquaint the student with the CH’s procedures, policies, practices, and methods of compliance; and

    Whether sufficient training module elements are listed to ensure that the appropriate depth and scope of the material will be presented; and

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    Whether the proposal meets the regulatory programmed hour requirements of § 121.415.

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2)    The job aid is organized with training subjects listed in the left column and evaluation criteria or remarks listed across the top. Inspectors may use the spaces within the matrix for items such as notes, comments, dates, or checkmarks. There are also blank columns and rows in each job aid for inspectors to include additional training modules or evaluation criteria. This job aid is not intended to be retained after entry of the data into SAS automation.
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Table 3-81.  Aircraft Dispatcher Basic Indoctrination Training Job Aid

 

EVALUATION CRITERIA

REQUIRED SUBJECTS

All Required Elements/Events Included

Adequacy of Courseware

Training Aids and Facilities

 

 

Duties and Responsibilities of Aircraft Dispatchers

 

 

 

 

 

Dispatcher, General Operations Manual (GOM), Weather Manuals

 

 

 

 

 

Operations Specifications (OpSpecs)

 

 

 

 

 

Title 14 of the Code of Federal Regulations (14 CFR) and Applicable Rules/Regulations

 

 

 

 

 

Part 91 Subpart B, Flight Rules

 

 

 

 

 

Part 121 Subpart E, Approval of Routes: Domestic and Flag Operations

 

 

 

 

 

Part 121 Subpart P, Aircraft Dispatcher Qualifications and Duty Time

 

 

 

 

 

Part 121 Subparts Q and R, Crew Duty Time

 

 

 

 

 

Part 121 Subpart T, Flight Operations

 

 

 

 

 

Part 121 Subpart U, Dispatching and Flight Release Rules

 

 

 

 

 

Part 121 Subpart V, Records and Reports

 

 

 

 

 

U.S. and Int’l Aeronautical Information Manual (AIM), International Civil Aviation Organization (ICAO) Flight Planning Doc.

 

 

 

 

 

Part 65

 

 

 

 

 

49 CFR Part 830

 

 

 

 

 

OPTIONAL SUBJECTS

All Required Elements/Events Included

Adequacy of Courseware

Training Aids and Facilities

 

 

Overview of Company

 

 

 

 

 

Company Structure

 

 

 

 

 

Use, Access, and Maintenance of Manual

 

 

 

 

 

OTHER SUBJECTS

All Required Elements/Events Included

Adequacy of Courseware

Training Aids and Facilities

 

 

Safety Management System (SMS)

 

 

 

 

 

Fatigue Education and Awareness

 

 

 

 

 

Passenger Recovery Plan

 

 

 

 

 

Hazardous Materials (HAZMAT)

 

 

 

 

 

Security

 

 

 

 

 

Ground Deicing/Anti‑Icing

 

 

 

 

 

Employee Assistance Program (EAP) and Drug and Alcohol

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RESERVED. Paragraphs 3-1658 through 3-1666.