VOLUME 3 GENERAL TECHNICAL ADMINISTRATION
CHAPTER 22 AIRCRAFT DISPATCHER TRAINING AND QUALIFICATION PROGRAMS
Section 6 Safety Assurance System: Aircraft Dispatcher Qualification Curriculum Segments
Applicability and Terms Used.
Training Program: General.
Training Program: Curriculum.
Crewmember and Dispatcher Training Program Requirements.
Aircraft Dispatchers: Initial and Transition Ground Training.
Aircraft Dispatcher Qualifications.
Aircraft Dispatcher Duty Time Limitations: Domestic and Flag Operations.
3-1695 GENERAL. This section contains information, direction, and guidance
for Principal Operations Inspectors (POI) to use for the evaluation of aircraft dispatcher qualification curriculum
segments for all categories of training. This section is related to Safety Assurance System (SAS) Element 3.1.1 (OP)
Training and Qualification of Dispatchers and Flight Followers.
A. Initial Qualification.
1) Title 14 of the Code of Federal Regulations (14 CFR) part
that the aircraft dispatcher qualification curriculum segment of initial new-hire and initial equipment must contain
a competence check.
2) In accordance with §
the qualification curriculum segment of the initial new-hire or initial equipment category must include operating
that an aircraft dispatcher be familiar with the essential operating procedures for each segment of the operation, such
as geographic area, over which the aircraft dispatcher exercises jurisdiction. One means a certificate holder (CH) may
use to comply with this rule is to conduct a competence check on a representative area of the operation in which the
aircraft dispatcher is qualified.
B. Transition Qualification.
1) In accordance with §
a transition qualification curriculum segment must include a competence check.
2) If the aircraft dispatcher will have jurisdiction over a new area, in accordance with §
the aircraft dispatcher must also be familiar with the essential operating procedures of the new segments of the
operation. See paragraph 3-1698 below for additional information.
C. Recurrent Qualification. Title 14 CFR requires that aircraft dispatchers
complete both an annual competence check and operating familiarization, and that they maintain a familiarity
with the operating procedures for the operational segment over which they exercise jurisdiction.
that each aircraft dispatcher complete a recurrent competence check every 12 calendar-months.
NOTE: A competence check completed in the calendar-month before or in the calendar-month
after the training/checking month is considered to have been completed in the training/checking month. This 3-month
period is termed the eligibility period (see
Volume 3, Chapter 22, Section 1 for
that each aircraft dispatcher complete recurrent operating familiarization every 12 calendar-months in one type of
aircraft from each aircraft group in which the aircraft dispatcher is qualified to dispatch.
that each aircraft dispatcher be “familiar with all essential operating procedures for that segment of the
operation over which he exercises dispatch jurisdiction.”
3-1696 COMPETENCE CHECKS. Sections
that an aircraft dispatcher demonstrate both knowledge and ability to an Air Transportation Supervisor (ATS) or
air transportation ground instructor during a competence check. (See
Volume 3, Chapter 20, Section 1 for
definitions and qualifications of ATSs and air transportation ground instructors.) During the competence check,
the aircraft dispatcher only has to demonstrate knowledge and ability concerning those geographic areas for which
the aircraft dispatcher is qualifying.
A. Conduct of Check. The competence check must be a comprehensive evaluation
in which the person conducting the check observes all aspects of the dispatch function. A portion of the competence
check must consist of the aircraft dispatcher releasing actual flights. If the aircraft dispatcher is not currently
qualified, a fully qualified aircraft dispatcher must review and sign all required paperwork. The ATS or air
transportation ground instructor may conduct the remaining portion of the competence check in a classroom or other
environment that enables the aircraft dispatcher to demonstrate knowledge and ability in those areas that may
not occur during a routine duty period.
B. Differences in Competence Checks for Each Category. Inspectors should use
the following guidance when evaluating competence checks in the following training categories:
1) Initial New-Hire. Aircraft dispatcher initial new-hire competence checks
should include all of the types of airplanes the aircraft dispatcher will be qualified to dispatch. The POI may
approve a competence check of representative types when, in the POI’s judgment, a check including all types
is impractical or unnecessary. CHs must make initial new-hire competence checks comprehensive enough to allow the
aircraft dispatcher to adequately demonstrate knowledge and ability in normal and abnormal situations.
2) Initial Equipment and Transition. Aircraft dispatcher initial equipment
competence checks and transition competence checks may be limited solely to the dispatch of the types of airplanes
on which the aircraft dispatcher is qualifying (unless the competence check is to simultaneously count as a
recurrent competence check).
3) Recurrent and Requalification. Aircraft dispatcher recurrent and
requalification competence checks must encompass a representative sample of aircraft and routes for which the
aircraft dispatcher maintains current qualification.
4) Special Operations. When an aircraft dispatcher is qualified in Extended Operations
(ETOPS), or in operations conducted according to operations specification (OpSpec) B043 or B044, an appropriately
qualified ATS or air transportation ground inspector will observe and evaluate these functions.
C. Required Proficiency Level. The aircraft dispatcher must be able to
successfully dispatch all flights in the time the CH normally allows a fully qualified aircraft dispatcher to
accomplish the same amount of work. Evaluators must determine that the aircraft dispatcher’s proficiency is
of a level that the successful outcome of the dispatch work is never in doubt.
3-1697 OPERATING FAMILIARIZATION. In accordance with §
an aircraft dispatcher must accomplish at least 5 hours of operating familiarization in one aircraft type of
each group when initially qualifying in that group of airplanes and every 12 calendar-months thereafter. During
the operating familiarization, the aircraft dispatcher must occupy the forward observer’s seat. For airplanes
not equipped with a forward observer’s seat, the aircraft dispatcher must occupy the forward passenger seat
and must be provided with a headset or speaker to hear the flight deck communications.
A. Objectives. POIs should encourage CHs to make effective use of initial and
recurrent operating familiarization to achieve valid objectives as follows:
1) The flights selected should take the aircraft dispatcher through the
representative areas in which the aircraft dispatcher is to be qualified. The flights should transit a major
terminal area within the region. For operating familiarization in succeeding years, the CH should have a plan to
systematically expose an aircraft dispatcher to different routes and terminal areas in the aircraft
dispatcher’s area of responsibility.
2) POIs should encourage CHs to ensure that the aircraft dispatchers responsible
for extended overwater routes are provided operating familiarization with those routes and with flightcrew
procedures, as well as with domestic routes. Aircraft dispatchers with responsibility for ETOPS and operations
according to OpSpecs B043 and B044 should observe these operations.
NOTE: In accordance with §
a CH may not schedule an aircraft dispatcher for more than 10 consecutive hours of duty. Therefore, if a CH wants
to schedule aircraft dispatchers for an operating familiarization flight that will exceed 10 hours, the CH must
seek an exemption in accordance with 14 CFR part
Volume 3, Chapter 2, Section 1 for
additional information regarding exemptions.
B. Reduction of Hours. Section
that the substitution of 1 hour of flight time for each additional takeoff and landing may reduce the 5 hours of
operating familiarization to 2 hours 30 minutes. If a CH elects to use reduced hours, the CH should ensure that
aircraft dispatchers can still meet the objectives of operating familiarization.
C. Operating Familiarization in a Full Flight Simulator (FFS). Section
aircraft dispatchers to accomplish initial or recurrent operating familiarization by observing pilots during
1) Initial Operating Familiarization. POIs should strongly encourage CHs to
require initial operating familiarization to be conducted in the aircraft to provide aircraft dispatchers with
exposure to actual operating conditions experienced by flightcrew members. This exposure increases the aircraft
dispatcher’s knowledge and awareness of the flight deck environment, enabling more efficient and effective
interactions between flightcrew members and aircraft dispatchers.
2) Recurrent Operating Familiarization. After the aircraft dispatcher is
qualified, POIs should encourage CHs to consider alternating recurrent operating familiarization in the aircraft
and in an FFS. Operating familiarization in an FFS allows aircraft dispatchers to observe Line-Oriented Flight
Training (LOFT) and crew resource management training of flightcrew members, which relates directly to aircraft
3) Reduction in Hours. In accordance with §
if operating familiarization is completed in an FFS, no reduction in hours is permitted; the aircraft dispatcher
must observe 5 hours of FFS training. Pre‑briefing and post-briefing time may not be used to meet the 5-hour requirement.
4) Aircraft Dispatchers with Physical Limitations. If an aircraft dispatcher has
a physical limitation that does not allow the safe completion of operating familiarization in the aircraft or in
an FFS, the CH may petition for exemption in accordance with part
Volume 3, Chapter 2, Section 1 for
additional information regarding exemptions).
D. New Airplane Types. In accordance with §
when a CH adds a new airplane type not previously used in its operations, aircraft dispatchers may serve on that
airplane type without meeting the operating familiarization requirements of §
up to 90 calendar-days from the date of the first flight conducted under part
3-1698 AREA FAMILIARIZATION. CHs typically assign aircraft dispatchers to exercise
authority over a particular geographic area, but may require that the aircraft dispatcher maintain familiarity over
additional areas. Section
that each aircraft dispatcher is familiar with all essential operating procedures for each segment of the operations,
such as geographic area, over which the aircraft dispatcher exercises jurisdiction.
A. Criteria. CHs should develop the criteria that identifies when an aircraft
dispatcher does not have familiarity with a segment. CHs should also develop the necessary procedures for aircraft
dispatchers to regain familiarity with a segment. The means that the CH may use to identify when an aircraft
dispatcher is not familiar depends on many factors. These factors can include, but are not limited to, the complexity
of the particular segment’s operation, the experience of the aircraft dispatcher, and the aircraft
dispatcher’s length of time away from the position or segment.
B. Refamiliarization. Depending on the situation, the method the CH uses to
reestablish familiarization may be as simple as a briefing by a qualified aircraft dispatcher, or as involved as
a competence check by an ATS.
RESERVED. Paragraphs 3-1699 through 3-1707.