Unscoped DCT Report (Standard DCT)


MLF Label: 6.2.4 (AXH) A / R Ticket Counter / PAX Baggage DCT Type: EP DCT Specialty: Operations Peer Group: C - Part 135 (9 or Less Seats) DCT Revision: 14.0 on 06/30/21 (Released)
Summary Information

Purpose (Certificate Holder Responsibility): Determine if the OPERATOR has implemented procedures to identify, accept or reject HM shipments in accordance with regulatory requirements and internal policy at ticket counter/baggage locations.
Objective (FAA Responsibility): Determine if the OPERATOR; (1) follows approved/accepted safety performance objectives (2) identifies, accepts or rejects HM shipments in accordance with regulatory requirements and internal policy at ticket counter/baggage locations

 (AXH) A / R Ticket Counter / PAX Baggage Element includes the following System(s) and Subsystem(s)

Questions Answers Comments
  6.2.4 (AXH) A / R Ticket Counter / PAX Baggage
1   
Best describe how personnel followed hazardous material procedures for acceptance of hazardous materials for air transportation?


REFERENCES: 8900.1 Vol 2 Ch 2 Sec 6, 49 CFR 175.3, ICAO Part 7 Chapter 1

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135" OR "129") AND (FLT OPERATION CONFIGURATION = "PASSENGER") ,  Rev.  4  6/24/2021 10:28:10 AM, 

QID:
 00051494, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed procedures.
  Some steps were missed or not followed.
  Procedures were consistently not followed or adequate.
  Not Observable
  Not Applicable
2   
Were observed shipments properly prepared to include:

      #1 documentation;
      #2 marking;
      #3 labeling; and
      #4 packaging?

REFERENCES: 8900.1 Vol 2 Ch 2 Sec 6, 49 CFR 175.3, ICAO Part 7 Chapter 1

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135" OR "129") AND (FLT OPERATION CONFIGURATION = "PASSENGER") AND NOT (HAZMAT = "WILL NOT CARRY HAZMAT") ,  Rev.  3  6/24/2021 10:25:01 AM, 

QID:
 00051500, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  All observed shipments were correct.
  Minor non-compliance was observed.
  Significant non-compliance was observed.
  Not Observable
  Not Applicable
3   
Were hazardous material incidents immediately reported as required?


REFERENCES: 49 CFR 171.15

NOTE: Reference SAFO 15010. Ensure that incidents involving fire, violent rupture, explosion, or overheating of batteries and/or battery powered devices are reported as required by 171.15.

Safety Attribute: Process Measurement,  Question Type: Output Validation,  

Scoping Attribute:
  FAR PART = "121" OR "135" OR "129" ,  Rev.  2  4/2/2020 3:18:27 PM, 

QID:
 00055464, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
4   
Were the appropriate passenger notifications displayed regarding hazardous material restrictions?


REFERENCES: 49 CFR 175.25, 49 CFR 175.26

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT OPERATION CONFIGURATION = "PASSENGER") ,  Rev.  5  6/24/2021 10:28:10 AM, 

QID:
 00051489, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
5   
Did the certificate holder inspect hazardous material shipments as required?


REFERENCES: 49 CFR 175.30

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT OPERATION CONFIGURATION = "PASSENGER") ,  Rev.  2  6/24/2021 10:28:10 AM, 

QID:
 00051493, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
6   
Did the certificate holder / operator report discrepancies that were discovered after acceptance?


REFERENCES: ICAO Part 7 Chapter 4, 49 CFR 175.31

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135" OR "129") ,  Rev.  2  7/21/2018 11:04:58 AM, 

QID:
 00051495, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
7   
Were hazardous material incidents immediately reported as required?


REFERENCES: 49 CFR 171.15

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135" OR "129") ,  Rev.  2  6/25/2017 12:12:59 AM, 

QID:
 00051496, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
8   
Were detailed hazardous materials incident reports submitted as required?


REFERENCES: 49 CFR 171.16

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135" OR "129") ,  Rev.  2  6/25/2017 12:10:28 AM, 

QID:
 00051497, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
9   
Did the certificate holder maintain emergency response information in facilities where hazardous material packages are stored?


Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT OPERATION CONFIGURATION = "PASSENGER") AND NOT (HAZMAT = "WILL NOT CARRY HAZMAT") ,  Rev.  2  6/24/2021 10:25:00 AM, 

QID:
 00051498, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
10   
Did the certificate holder reject hazardous material packages that were not prepared properly?


REFERENCES: 8900.1 Vol 2 Ch 2 Sec 6, 49 CFR 171.2(e), 49 CFR 171.2(f), 49 CFR 175.31

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT OPERATION CONFIGURATION = "PASSENGER") ,  Rev.  3  6/24/2021 10:28:09 AM, 

QID:
 00051499, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
11   
Did the certificate holder/operator follow policies, procedures, instructions, and information for this element?


NOTE: This question pertains to policies, procedures, instructions, and information, other than those already identified as inadequate in related questions.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135" OR "129") ,  Rev.  3  6/24/2021 10:24:29 AM, 

QID:
 00051589, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
12   
Were certificate holder personnel knowledgeable of regulatory requirements and certificate holder limitations regarding the carriage of spare batteries (lithium metal, lithium ion, and non-spillable battery) in carry-on baggage


REFERENCES: 49 CFR 175.10

NOTE: Reference SAFO 15010.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  FAR PART = "121" OR "135" OR "129" ,  Rev.  2  4/2/2020 3:18:27 PM, 

QID:
 00055460, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
13   
Did certificate holder personnel inform passengers that spare lithium batteries, installed batteries (smart bags), and e-cigarettes, otherwise permitted by regulation, are prohibited when checking baggage?


REFERENCES: 49 CFR 175.25

NOTE: Reference SAFO 15010.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135" OR "129") AND (FLT OPERATION CONFIGURATION = "PASSENGER") ,  Rev.  3  6/24/2021 10:28:09 AM, 

QID:
 00055469, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
14   
Did certificate holder personnel follow their procedures to restrict the carriage of PEDs and lithium batteries, otherwise permitted by regulation, as checked baggage?


NOTE: Reference InFO 17008.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  FAR PART = "121" OR "135" OR "129" ,  Rev.  2  4/2/2020 3:18:27 PM, 

QID:
 00055470, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
15   
Did certificate holder personnel make an announcement to remove spare lithium batteries, e-cigarettes, and installed batteries (smart bags), otherwise permitted by regulation, prior to checking baggage? 


REFERENCES: 49 CFR 175.25

NOTE: Reference SAFO 15010. Announcements are not an explicit regulatory requirement in 49 CFR 175.25, but are normally part of a certificate holder's passenger notification system.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  FAR PART = "121" OR "135" OR "129" ,  Rev.  2  4/2/2020 3:18:27 PM, 

QID:
 00055471, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
16   
Are certificate holder personnel knowledgeable of their procedures to identify and prohibit the carriage of recalled, damaged, or defective lithium batteries?


NOTE: Reference SAFO 16011.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  FAR PART = "121" OR "135" OR "129" ,  Rev.  2  4/2/2020 3:18:28 PM, 

QID:
 00055472, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
17   
Were the certificate holder's/operator's controls for this element effective in achieving the desired result?


NOTE: This question pertains to controls, other than those already identified as inadequate in related questions.

Safety Attribute: Controls,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135" OR "129") ,  Rev.  4  6/24/2021 10:24:30 AM, 

QID:
 00051233, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
18   
Were the certificate holder's/operator's interfaces effective for this element?


NOTE: This question pertains to interfaces, other than those already identified as inadequate in related questions.

Safety Attribute: Interfaces,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135" OR "129") ,  Rev.  4  6/24/2021 10:24:30 AM, 

QID:
 00051234, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable


Response Details List  EP & ED DCTs (Both OP and AW) (Released, 1.0)
1 Unclear procedure(s)
2 Conflicting procedure(s)
3 Used workaround(s)
4 Skipped process step(s)
5 Personnel failed to follow process (procedures, guidance, etc)
6 Procedures/guidance not available
7 Procedures/guidance not current
8 Inconsistent procedure(s)
9 Undocumented procedure(s)
10 Minor typographical error(s) (i.e. record entries)
11 Information missing
12 Communication failure(s)
13 Personnel failed to perform task
14 Process failed to meet desired outcome
15 Process oversight failure
16 Equipment/tools not available
17 Equipment/tools not adequate
18 Equipment/tools not calibrated
19 Facilities not adequate
20 Other
Response Details List  N/A Response Detail (Released, 2.0)
1 Not applicable or authorized for the certificate holder or applicant
2 Other
Response Details List  N/O Response Detail (Released, 2.0)
1 Personnel (e.g., key certificate holder personnel not present/available)
2 Equipment (e.g., equipment not present/available/in serviceable condition)
3 Event did not occur (e.g., did not observe an intoxicated passenger on the flight)
4 Time Constraints (e.g., resources/workload)
5 Weather (e.g., weather needed for observation not present or weather made observation impossible)
6 Other