Unscoped DCT Report (Standard DCT)


MLF Label: 6.2.4 (OP) Line Station Operations / Ground Personnel Duties DCT Type: ED DCT Specialty: Operations Peer Group: A - Part 121 Air Operators DCT Revision: 15.0 on 12/29/20 (Released)
Summary Information

Purpose (Certificate Holder Responsibility): To safely handle aircraft, cargo and passengers.
Objective (FAA Responsibility): Determine if the CH will be able to; (1) Comply with regulations; (2) Safely handle aircraft, cargo and passengers.

The (OP) Line Station Operations / Ground Personnel Duties Element includes the following System(s) and Subsystem(s)

Questions Answers Comments
  6.2.4 (OP) Line Station Operations / Ground Personnel Duties
1   
Does the process design ensure the individual with responsibility provides both financial and human resources for the safety and quality performance of this element?


REFERENCES: 5.21, 5.23(a), 5.25(a), 5.25(b), 5.25(c)

Safety Attribute: Management Responsibility,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121") ,  Rev.  2  3/8/2019 12:47:45 PM, 

QID:
 00051915, Response Details: Responsibility ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
2   
Is the person with authority clearly identifiable, qualified and knowledgeable to effectively plan, direct and control resources, change procedures and make key determinations including safety risk acceptance decisions for this element?


REFERENCES: 5.23(a), 5.23(b), 5.25(c)

Safety Attribute: Management Authority,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121") ,  Rev.  2  3/8/2019 12:47:48 PM, 

QID:
 00051916, Response Details: Authority ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
3   
Do process measurement(s) exist to evaluate the performance of this element and implement corrective action if necessary?


REFERENCES: 5.71, 5.73, 5.75

Safety Attribute: Process Measurement,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121") ,  Rev.  2  3/8/2019 12:47:48 PM, 

QID:
 00051917, Response Details: Process Measurement ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
4   
Do procedures specify the duties and responsibilities of line station supervisory personnel including:

      #1 Ground station personnel;
      #2 Passenger handling agents;
      #3 Cargo and baggage personnel; and
      #4 Aircraft servicing personnel (when not addressed in the General Maintenance Manual)?

REFERENCES: 8900.1 Vol 3 Ch 32 Sec 4, 8900.1 Vol 6 Ch 2 Sec 24, 8900.1 Vol 6 Ch 2 Sec 4

NOTE: When the Operator contracts or outsources line station support, the Operator’s manual must detail procedures the personnel use when providing support.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" ) ,  Rev.  4  7/7/2017 4:50:34 PM, 

QID:
 00010295, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Applicable
5   
Do procedures include information for station personnel use concerning:

      #1 Ramp areas, including markings, signs, signaling devices, lighting, and blast fences;
      #2 Ramp facilities and equipment, such as passenger and cargo boarding and deplaning equipment (towing, refueling, catering, and ground power equipment);
      #3 Crewmember meeting areas, facilities for crewmember flight planning (preparation for flight), and postflight activities; and
      #4 Ground station personnel work areas and facilities, communications equipment, and administrative support?

REFERENCES: 8900.1 Vol 3 Ch 32 Sec 4, 8900.1 Vol 6 Ch 2 Sec 24, 8900.1 Vol 6 Ch 2 Sec 4

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" ) ,  Rev.  4  7/7/2017 4:50:34 PM, 

QID:
 00010300, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Applicable
6   
Do procedures ensure the safety of passengers during line station operations to include:

      #1 Using jetways, passenger boarding stairs, air stairs, and other types of boarding equipment;
      #2 Restricting ground equipment and vehicle operation on ramps and directing passengers to and from aircraft, around equipment, and to painted pathway lines on the ramp
      #3 Protecting passengers from jet intake and blast, rotating and static propellers and rotors, ice on the ramp and boarding equipment, and tripping hazards;
      #4 Prohibiting smoking in no-smoking areas;
      #5 Assisting and ensuring safety of handicapped persons;
      #6 Handling intoxicated, hostile, or unruly people;
      #7 Handling and controlling carry-on baggage;
      #8 Exit seating; and
      #9 Identifying and handling HAZMAT?

REFERENCES: 8900.1 Vol 3 Ch 32 Sec 4, 8900.1 Vol 6 Ch 2 Sec 24

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" ) AND ( FLT OPERATION CONFIGURATION = "PASSENGER" ) ,  Rev.  3  7/7/2017 4:50:34 PM, 

QID:
 00010305, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Applicable
7   
Do procedures specify during hot and cold weather operations the following:

      #1 Inspection of ramps for accumulation of frost, ice, snow, or standing water;
      #2 Precautions for the operation of vehicles and equipment;
      #3 Restrictions and cautions on aircraft movements; and
      #4 Restrictions and cautions for the protection of passengers and ramp personnel?

REFERENCES: 8900.1 Vol 3 Ch 32 Sec 4, 8900.1 Vol 6 Ch 2 Sec 24

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" ) ,  Rev.  3  7/7/2017 4:50:35 PM, 

QID:
 00010315, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Applicable
8   
Do procedures specify the servicing and maintainence requirements during line station operations to include:

      #1 Providing safety and protection for personnel working on the ramp;
      #2 Maintaining and catering the aircraft with or without passengers;
      #3 Fueling aircraft with or without passengers on board, including any requirements for crewmembers to be on board during fueling or prohibitions against positioning fuel trucks next to open exits with passengers on board;
      #4 Operating ground equipment within the capabilities and limitations of the equipment and the training and qualification of people using the equipment;
      #5 Locating and stowing ground equipment properly;
      #6 Operating aircraft cargo doors, baggage and cargo loading, and closing and checking the security of doors;
      #7 Controlling foreign object damage and periodically inspecting ramp areas;
      #8 Dealing with adverse weather conditions such as thunderstorms, high winds, or low visibility; and
      #9 Inspecting and removing frost, ice, snow, or standing water?

REFERENCES: 8900.1 Vol 3 Ch 32 Sec 4, 8900.1 Vol 6 Ch 2 Sec 24, 8900.1 Vol 6 Ch 2 Sec 4

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" ) ,  Rev.  4  7/7/2017 4:50:35 PM, 

QID:
 00010320, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Applicable
9   
Do procedures specify the movement of aircraft on the ramp include:

      #1 Definitions of signaling devices, signs, and ramp markings (such as taxi lines, stop lines, boundary and clearance lines), and must be the same for both crewmembers and ground handling personnel and be mutually understood;
      #2 Procedures for engine start, pre-taxi pushback, powerback (if approved), taxi-out, taxi-in, and parking while in the ramp area;
      #3 Communication procedures for ground handling personnel and crewmembers including common terminology and hand signals (with illustrations); and
      #4 Training and qualification requirements of personnel authorized to move aircraft on the ramp or on the airport?

REFERENCES: 8900.1 Vol 3 Ch 32 Sec 4, 8900.1 Vol 6 Ch 2 Sec 24, 8900.1 Vol 6 Ch 2 Sec 4

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" ) ,  Rev.  4  7/7/2017 4:50:35 PM, 

QID:
 00010330, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Applicable
10   
Do the line station emergency procedures ensure that the certificate holders manual contain procedures used by crewmembers or ground personnel in case of emergency situations during line station operations?


REFERENCES: 8900.1 Vol 3 Ch 32 Sec 4, 8900.1 Vol 6 Ch 2 Sec 24, 8900.1 Vol 6 Ch 2 Sec 4

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" ) ,  Rev.  5  12/29/2020 11:16:39 AM, 

QID:
 00010335, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Applicable
11   
Do line station emergency procedures include:

      #1 Aircraft accidents and incidents;
      #2 Bomb threats, hijack procedures, and other types of security incidents;
      #3 Fuel spills and HAZMAT mishaps;
      #4 Employee or passenger accidents, incidents, illness, injuries, or interference with crewmembers;
      #5 Adverse weather conditions such as tornadoes and hurricanes or other adverse conditions such as earthquakes (if such conditions are likely to occur at the certificate holder's line stations);
      #6 Emergency evacuation of aircraft while parked, including egress procedures for crewmembers and other operations personnel, which should include the requirement that at least one floor-level exit must be usable for the egress of passengers through normal or emergency means whenever passengers are on board the aircraft before airplane movement on the surface; and
      #7 Aircraft rescue and fire fighting emergency notification procedures while parked?

REFERENCES: 8900.1 Vol 3 Ch 32 Sec 4, 8900.1 Vol 6 Ch 2 Sec 24, 8900.1 Vol 6 Ch 2 Sec 4

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" ) ,  Rev.  4  7/7/2017 4:50:36 PM, 

QID:
 00010340, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Applicable
12   
Do procedures specify that personnel at line stations have immediate access to and knowledge of various conditions and activities that could affect flight operations at those line stations to include:

      #1 Weather conditions;
      #2 Runway and taxiway conditions;
      #3 Airport construction activities; and
      #4 New obstacles observed in the airport takeoff flight paths?

REFERENCES: 8900.1 Vol 3 Ch 32 Sec 4, 8900.1 Vol 6 Ch 2 Sec 24, 8900.1 Vol 6 Ch 2 Sec 4

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" ) ,  Rev.  4  7/7/2017 4:50:36 PM, 

QID:
 00010348, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Applicable
13   
Do procedures specify the preparation and disposition of trip records at line stations to include:

      #1 Who is responsible for preparing the trip records; and
      #2 Who coordinates the activities that must be accomplished during the preparation process?

REFERENCES: 8900.1 Vol 3 Ch 32 Sec 4, 8900.1 Vol 6 Ch 2 Sec 24, 8900.1 Vol 6 Ch 2 Sec 4

NOTE: The policies, procedures, and guidance in this manual material must consistently contain accurate information for crewmembers and flight operational control personnel.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" ) ,  Rev.  4  7/7/2017 4:50:37 PM, 

QID:
 00010353, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Applicable
14   
Do the certificate holders' Cargo Operations procedures specify personnel and any contract personnel must be trained, qualified and authorized to perform special cargo loading functions?


REFERENCES: 8900.1 Vol 6 Ch 2 Sec 24, 8900.1 Vol 3 Ch 47 Sec 2, 8900.1 Vol 6 Ch 2 Sec 4

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND ((FLT OPERATION CONFIGURATION = "CARGO") ) ,  Rev.  5  12/17/2019 4:43:59 PM, 

QID:
 00048933, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Applicable
15   
Does the certificate holder specify ULD buildup and cargo restraint procedures for :

      #1 ULD CG and weight limits;
      #2 Voided space in ULD;
      #3 Cargo contours;
      #4 ULD identification tags;
      #5 ULD Weight Limits;
      #6 Serviceability checks;
      #7 Fastening container components; and
      #8 Fastening a cargo net to a pallet?

REFERENCES: AC-120-85, 8900.1 Vol 6 Ch 2 Sec 24, 8900.1 Vol 6 Ch 2 Sec 4

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND ((FLT OPERATION CONFIGURATION = "CARGO") ) ,  Rev.  5  6/25/2019 11:07:52 AM, 

QID:
 00048949, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Applicable
16   
Do the procedures specify that all certificate holder and vendor personnel must confirm load distribution and restraint calculations meet the certificate holders' approved program prior to submission to the flightcrew members?


REFERENCES: AC-120-85, 8900.1 Vol 6 Ch 2 Sec 24, 8900.1 Vol 3 Ch 47 Sec 2, 8900.1 Vol 6 Ch 2 Sec 4

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND ((FLT OPERATION CONFIGURATION = "CARGO") ) ,  Rev.  5  12/17/2019 4:44:00 PM, 

QID:
 00049005, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  YES
  NO
  Not Applicable
17   
Do procedures specify only trained, qualified, and authorized person or persons may supervise the loading of the aircraft to ensure:

      #1 All cargo is properly built up and weighed;
      #2 Vendors' cargo scales have current calibration certificates;
      #3 Planning and calculation of cargo and passenger placement maintains the aircraft within permissible CG and structural load limits;
      #4 Cargo is properly secured with the appropriate type(s), quantity and placement of cargo restraint, and all pallet locks are engaged when used;
      #5 The aircraft is correctly loaded and unloaded using the certificate holders' procedures;
      #6 Cargo is placed on the aircraft in such a way as to prevent overloading sensitive sections of the airframe and cargo floor;
      #7 CLS, ULDs, and other restraint devices are in serviceable condition and properly used;
      #8 Standard average weight or actual baggage weights are confirmed (refer to AC 120-27),
      #9 Flightcrew members or authorized maintenance personnel are notified of damaged, missing, or inoperative cargo compartments, CLSs, installed cargo nets, or smoke barrier components;
      #10 All cargo-related documents are accurate and properly completed before submission to flightcrew members; and
      #11 The load manifest is signed by a trained, qualified, and authorized person?

REFERENCES: AC-120-85, 8900.1 Vol 6 Ch 2 Sec 24, 8900.1 Vol 6 Ch 2 Sec 4

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND ((FLT OPERATION CONFIGURATION = "CARGO") ) ,  Rev.  2  6/25/2019 11:07:51 AM, 

QID:
 00051714, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Applicable
18   
Do procedures exist in enough detail to meet the regulatory and guidance requirements for this element to produce the intended results?


Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121") ,  Rev.  1  3/13/2018 11:30:19 AM, 

QID:
 00051912, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Applicable
19   
Do controls exist within this element that ensure risks are reduced to an acceptable level?


REFERENCES: 5.53, 5.55, 5.51

Safety Attribute: Controls,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121") ,  Rev.  2  3/8/2019 12:47:45 PM, 

QID:
 00051913, Response Details: Controls ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
20   
Does the certificate holder have a method to evaluate the impact of changes on related processes (interfaces) for this element?


Safety Attribute: Interfaces,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121") ,  Rev.  2  3/8/2019 12:47:45 PM, 

QID:
 00051914, Response Details: Interfaces ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
21   
Does the process design require that individuals understand their safety role and how it contributes to the safety performance of this element?


REFERENCES: 5.23(a), 5.91, 5.93

Safety Attribute: Safety Ownership,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121") ,  Rev.  2  3/8/2019 12:47:46 PM, 

QID:
 00051918, Response Details: Safety Ownership ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No


Response Details List  Authority ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Process oversight failure
2 Unacceptable safety risk acceptance
3 Ineffective planning of resources
4 Ineffective use of resources
5 Ineffective control of resources
6 Failure to implement safety risk processes
7 Process owner not clearly identified
8 Unqualified
9 Other
Response Details List  Controls ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Failure to identify hazards or ineffective risk controls
2 Failure to develop and maintain risk controls
3 Failure to effectively mitigate risk before applying risk controls
4 Risk controls ineffective
5 Unclear risk controls
6 Failure to assess risk for a new system
7 Failure to assess risk when revising an existing system
8 Failure to assess risk when developing operational procedures
9 Failure to maintain records of outputs of risk control assessments
10 Other
Response Details List  EP & ED DCTs (Both OP and AW) (Released, 1.0)
1 Unclear procedure(s)
2 Conflicting procedure(s)
3 Used workaround(s)
4 Skipped process step(s)
5 Personnel failed to follow process (procedures, guidance, etc)
6 Procedures/guidance not available
7 Procedures/guidance not current
8 Inconsistent procedure(s)
9 Undocumented procedure(s)
10 Minor typographical error(s) (i.e. record entries)
11 Information missing
12 Communication failure(s)
13 Personnel failed to perform task
14 Process failed to meet desired outcome
15 Process oversight failure
16 Equipment/tools not available
17 Equipment/tools not adequate
18 Equipment/tools not calibrated
19 Facilities not adequate
20 Other
Response Details List  Interfaces ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Internal communication failure(s)
2 External communication failure(s)
3 Lack of interfaces
4 Inconsistent interfaces
5 Poor coordination between departments and employees
6 Failure of interfaces between processes or procedures
7 Other
Response Details List  Process Measurement ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Inadequate monitoring of operations processes
2 Ineffective evaluations of processes or systems
3 Undocumented or insufficient investigations
4 Failure to conduct audits
5 Ineffective audits
6 Failure to detect changes in the operational environment
7 Personnel failed to perform/follow process (procedures, guidance, etc.)
8 Process failed to meet desired outcome
9 Process oversight failure
10 Other
Response Details List  Responsibility ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Failed to provide financial resources
2 Failed to provide sufficient human resources
3 Individual not clearly identified
4 Failure to ensure safety of process
5 Failure to oversee operations conducted under the certificate
6 Failed to ensure quality performance of process
7 Process oversight failure
8 Communication failure(s)
9 Other
Response Details List  N/A Response Detail (Released, 2.0)
1 Not applicable or authorized for the certificate holder or applicant
2 Other
Response Details List  Safety Ownership ED/EP/SP DCTs (Both OP and AW) (Released, 3.0)
1 Unaware of or ineffective safety policies or processes
2 Unaware of or ineffective safety related reporting tools
3 Unclear safety policy
4 Ineffective safety related training
5 Lack of safety culture
6 Unclear safety objectives
7 Other