Unscoped DCT Report (Standard DCT)
MLF Label: 3.1.1 (OP) Training & Qualification of Dispatchers & Flight Followers DCT Type: EP DCT Specialty: Operations Peer Group: A - Part 121 Air Operators DCT Revision: 22.0 on 12/28/21 (Released)
Summary Information

Purpose (Certificate Holder Responsibility): To train and qualify dispatchers and flight followers.
Objective (FAA Responsibility): Determine; (1) If the CH followed the accepted or approved process; (2) If the CH trained and qualified dispatchers and flight followers.

 (OP) Training & Qualification of Dispatchers & Flight Followers Element includes the following System(s) and Subsystem(s)

Questions Answers Comments
  3.1.1 (OP) Training & Qualification of Dispatchers & Flight Followers
1   
Best describe how the instructors, supervisors and designated check dispatchers followed the competence check procedures.


REFERENCES: 8900.1 Vol 3 Ch 20 Sec 1, 8900.1 Vol 3 Ch 22 Sec 5, 121.422(a), 121.422(b), 121.427(b)

NOTE: The definition of supervisor is any person that the certificate holder has designated to conduct the competence check.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  4  9/28/2020 10:59:41 AM, 

QID: 00013352, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Consistently followed the procedures
◯  Some steps were missed or not followed
◯  Procedures were not consistently followed or adequate
◯  Not Observable
◯  Not Applicable
2   
Best describe how the instructors and supervisors followed requalification procedures.


REFERENCES: 8900.1 Vol 3 Ch 22 Sec 5, 121.415(h), 121.415(a), 121.463

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  4  9/28/2020 10:59:41 AM, 

QID: 00013366, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Consistently followed the procedures
◯  Some steps were missed or not followed
◯  Procedures were not consistently followed or adequate
◯  Not Observable
◯  Not Applicable
3   
Best describe how the instructors and supervisors followed the competence check procedures for flight followers.


REFERENCES: 8900.1 Vol 3 Ch 22 Sec 5, 8900.1 Vol 3 Ch 25 Sec 3

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "SUPPLEMENTAL" ) ,  Rev.  3  9/28/2020 10:59:41 AM, 

QID: 00013370, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Consistently followed the procedures
◯  Some steps were missed or not followed
◯  Procedures were not consistently followed or adequate
◯  Not Observable
◯  Not Applicable
4   
Best describe how the continuing qualification training included:

      #1 Ground training with a general review of knowledge and skills covered in qualification training;
      #2 Updated information on newly developed procedures; and
      #3 Safety information.

REFERENCES: AC-120-54, A034, 121.915(a)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:  (FAR PART = "121") AND (DISPATCHER = "CONT QUAL") ,  Rev.  1  12/29/2020 11:20:27 AM, 

QID: 00057292, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Consistently followed the program
◯  Some steps were missed or not followed
◯  Program was not consistently followed or adequate
◯  Not Observable
◯  Not Applicable
5   
Best describe how the certificate holder evaluated performance in its continuing qualification curriculum, in accordance with its approved program.


REFERENCES: AC-120-54, A034, 121.915(b)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:  (FAR PART = "121") AND (DISPATCHER = "CONT QUAL") ,  Rev.  1  12/29/2020 11:20:27 AM, 

QID: 00057297, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Consistently followed the program
◯  Some steps were missed or not followed
◯  Program was not consistently followed or adequate
◯  Not Observable
◯  Not Applicable
6   
Best describe how the certificate holder collected and analyzed performance data on aircraft dispatchers and other operations personnel to determine whether the form and content of training and evaluation activities are attaining curriculum objectives.


REFERENCES: AC-120-54, A034, 121.917(c)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:  (FAR PART = "121") AND (DISPATCHER = "CONT QUAL" OR "QUAL") ,  Rev.  1  12/29/2020 11:20:28 AM, 

QID: 00057312, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Consistently followed the program
◯  Some steps were missed or not followed
◯  Program was not consistently followed or adequate
◯  Not Observable
◯  Not Applicable
7   
Verify that the records included each dispatchers:

      #1 Proficiency and route checks;
      #2 Airplane and route qualification;
      #3 Training;
      #4 Required physical examinations; and
      #5 Flight, duty, and rest time.

REFERENCES: 121.683(a), 121.683(c)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") AND ((TYPE 119 OPERATION = "DOMESTIC") OR (TYPE 119 OPERATION = "FLAG")) ,  Rev.  4  9/20/2017 10:42:10 AM, 

QID: 00011570, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  The records were accurate
◯  The records contained discrepancies
◯  Not Observable
◯  Not Applicable
8   
Were the facilities used for ground training adequate for aircraft dispatcher training?


REFERENCES: 121.401(a)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  1  5/14/2014 10:51:14 AM, 

QID: 00013336, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
9   
Were qualified ground instructors used for aircraft dispatcher training?


REFERENCES: 8900.1 Vol 3 Ch 20 Sec 1, 121.401(a)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") AND ((TYPE 119 OPERATION = "DOMESTIC") OR (TYPE 119 OPERATION = "FLAG")) ,  Rev.  5  7/2/2020 9:27:06 AM, 

QID: 00013337, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
10   
Did the dispatcher training program meet the regulatory requirements for basic indoctrination training?


REFERENCES: 8900.1 Vol 3 Ch 22 Sec 3, 121.405, 121.415(a)

NOTE: The training programmed hours may be reduced per 121.405.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  2  9/28/2020 10:59:41 AM, 

QID: 00013338, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
11   
Did the dispatcher training program meet the regulatory requirements for initial training?


REFERENCES: 8900.1 Vol 3 Ch 22 Sec 4, 121.405, 121.422

NOTE: The training programmed hours may be reduced per 121.405.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  2  7/7/2017 8:42:58 AM, 

QID: 00013339, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
12   
Did the dispatcher training program meet the regulatory requirements for transition training?


REFERENCES: 8900.1 Vol 3 Ch 22 Sec 4, 121.422

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) AND ( TRAINING PROGRAMS = "TRANSITION TRAINING" ) ,  Rev.  3  12/29/2020 11:23:56 AM, 

QID: 00013340, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
13   
Did the dispatcher training program meet the regulatory requirements for recurrent training?


REFERENCES: 8900.1 Vol 3 Ch 22 Sec 5, 121.405, 121.415(c), 121.427(b)

NOTE: The training programmed hours may be reduced per 121.405.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  3  9/28/2020 10:59:42 AM, 

QID: 00013341, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
14   
Did the dispatcher training program meet the regulatory requirements for differences training?


REFERENCES: 8900.1 Vol 3 Ch 22 Sec 4, 121.415(d), 121.418

NOTE: Differences training for all variations of a particular type airplane may be included in initial transition and recurrent training for the airplane.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) AND ( TRAINING PROGRAMS = "DIFFERENCES TRAINING" ) ,  Rev.  2  7/7/2017 8:42:59 AM, 

QID: 00013342, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
15   
Did the distance learning in the approved dispatcher training program meet the requirements of 8900.1 Vol 3 Ch 22 Sec 3?


REFERENCES: 8900.1 Vol 3 Ch 22 Sec 3

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TRAINING PROGRAMS = "USE DISTANCE LEARNING" ) ,  Rev.  1  5/14/2014 10:51:14 AM, 

QID: 00013343, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
16   
Were appropriate and current materials for each airplane type and variation used when conducting dispatcher training?


REFERENCES: 121.401(a), 121.403(b)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  1  5/14/2014 10:51:14 AM, 

QID: 00013344, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
17   
Verify that the dispatchers completed recurrent training and competence checks during the eligibility period.


REFERENCES: 121.401(b)

NOTE: The eligibility period is the calendar month before or after the calendar month in which the training or check is required.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  2  7/2/2020 9:27:09 AM, 

QID: 00013345, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  The records were accurate
◯  The records contained discrepancies
◯  Not Observable
◯  Not Applicable
18   
Verify the dispatchers received sufficient practice to ensure that they:

      #1 Remained adequately trained and proficient in each airplane and type of operation in which they served; and
      #2 Qualified in new equipment, facilities, procedures, and techniques, including airplane modifications.

REFERENCES: 121.415(h), 121.427, 121.463

NOTE: Practice is normally in the form of OJT.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  3  7/2/2020 9:27:09 AM, 

QID: 00013346, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  The records were accurate
◯  The records contained discrepancies
◯  Not Observable
◯  Not Applicable
19   
Verify that competence checks were administered only by appropriate supervisors or ground instructors.


REFERENCES: 8900.1 Vol 3 Ch 20 Sec 1, 8900.1 Vol 3 Ch 22 Sec 5, 121.401(c)

NOTE: The definition of supervisor is any person that the certificate holder has designated to conduct the competence check.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  2  7/2/2020 9:27:09 AM, 

QID: 00013349, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  The records were accurate
◯  The records contained discrepancies
◯  Not Observable
◯  Not Applicable
20   
Were the supervisors and instructors who were responsible for specific subjects, courses of training, and competence checks identified?


REFERENCES: 8900.1 Vol 3 Ch 20 Sec 1, 8900.1 Vol 3 Ch 22 Sec 5, 121.401(c)

NOTE: The definition of supervisor is any person that the certificate holder has designated to conduct the competence check.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  2  7/2/2020 9:27:10 AM, 

QID: 00013350, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
21   
Verify that the dispatchers demonstrated knowledge and ability, through competence checks, in subjects set forth for initial, transition, and recurrent training.


REFERENCES: 8900.1 Vol 3 Ch 22 Sec 5, 121.422, 121.427

NOTE: Competence checks should be a comprehensive evaluation in which the supervisor observes all aspects of the dispatch function including releasing an actual flight.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  2  7/2/2020 9:27:10 AM, 

QID: 00013351, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  The records were accurate
◯  The records contained discrepancies
◯  Not Observable
◯  Not Applicable
22   
Verify that the supervisor conducting the competence check is a current and qualified dispatcher for the certificate holder.


REFERENCES: 8900.1 Vol 3 Ch 22 Sec 5

NOTE: The definition of supervisor is any person that the certificate holder has designated to conduct the competence check.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  2  7/2/2020 9:27:10 AM, 

QID: 00013353, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  The records were accurate
◯  The records contained discrepancies
◯  Not Observable
◯  Not Applicable
23   
Verify that an instructor or supervisor responsible for a ground training subject, course of training, or competence check certified each dispatcher's proficiency or knowledge upon completion of the training or check.


REFERENCES: 8900.1 Vol 3 Ch 20 Sec 1, 121.401(c)

NOTE: The definition of supervisor is any person that the certificate holder has designated to conduct the competence check.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  2  7/2/2020 9:27:10 AM, 

QID: 00013354, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  The records were accurate
◯  The records contained discrepancies
◯  Not Observable
◯  Not Applicable
24   
Verify that each dispatcher completed operating familiarization within the preceding 12 calendar months.


REFERENCES: 8900.1 Vol 3 Ch 22 Sec 5, 121.463(a), 121.463(c)

NOTE: The eligibility period does not apply to operating familiarization.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  4  12/28/2021 9:33:45 AM, 

QID: 00013355, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  The records were accurate
◯  The records contained discrepancies
◯  Not Observable
◯  Not Applicable
25   
Verify that each dispatcher was current and qualified through completion of the following:

      #1 Basic indoctrination;
      #2 Initial training;
      #3 Transition training (as applicable);
      #4 Recurrent training;
      #5 Differences (as applicable);
      #6 Practice;
      #7 Proficiency (competency) checks; and
      #8 Operating familiarization.

REFERENCES: 8900.1 Vol 3 Ch 20 Sec 1, 121.415(h), 121.401, 121.463, 121.683

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  3  7/2/2020 9:27:10 AM, 

QID: 00013356, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  The records were accurate
◯  The records contained discrepancies
◯  Not Observable
◯  Not Applicable
26   
Verify that the dispatchers who were trained and qualified by the certificate holder completed requalification training after becoming unqualified due to not having satisfactorily completed recurrent training, a competence check, or operating familiarization within the appropriate eligibility period.


REFERENCES: 8900.1 Vol 3 Ch 22 Sec 5

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "DOMESTIC" OR "FLAG" ) ,  Rev.  2  7/2/2020 9:27:10 AM, 

QID: 00013365, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  The records were accurate
◯  The records contained discrepancies
◯  Not Observable
◯  Not Applicable
27   
Were the contract employees exercising operational control trained in all the duties and functions specified in the operations manual?


REFERENCES: 8900.1 Vol 3 Ch 25 Sec 1, 119.65(d), 121.127(b)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "SUPPLEMENTAL" ) AND ( CONTRACT SERVICES OUTSOURCED = "OUTSOURCE FLIGHT FOLLOWING" ) ,  Rev.  1  5/14/2014 10:51:14 AM, 

QID: 00013368, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
28   
Did the competence checks evaluate the ability of flight followers to perform their required duties?


REFERENCES: 8900.1 Vol 3 Ch 25 Sec 3, 119.65(d), 121.127(b)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "SUPPLEMENTAL" ) ,  Rev.  2  7/2/2020 9:27:11 AM, 

QID: 00013369, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
29   
Did the competence checks evaluate the ability of contract employees exercising operational control to perform their required duties?


REFERENCES: 8900.1 Vol 3 Ch 25 Sec 3

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "SUPPLEMENTAL" ) AND ( CONTRACT SERVICES OUTSOURCED = "OUTSOURCE FLIGHT FOLLOWING" ) ,  Rev.  2  7/2/2020 9:27:11 AM, 

QID: 00013371, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
30   
Were the dispatchers or flight followers trained in the procedures approved for use in OpSpec B043?


REFERENCES: B043

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "FLAG" OR "SUPPLEMENTAL" ) AND ( OPSPEC = "B043" ) ,  Rev.  1  5/14/2014 10:51:14 AM, 

QID: 00013372, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
31   
Were the dispatchers or flight followers trained in the procedures approved for use in OpSpec B044?


REFERENCES: 8900.1 Vol 3 Ch 18 Sec 4, 8900.1 Vol 3 Ch 25 Sec 4, B044

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( TYPE 119 OPERATION = "FLAG" OR "SUPPLEMENTAL" ) AND ( OPSPEC = "B044" ) ,  Rev.  1  5/14/2014 10:51:14 AM, 

QID: 00013373, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
32   
Were the dispatchers trained on required fuel supply, special limitations and provisions, and flight monitoring and recording requirements of the Performance-Based Contingency Fuel Program per operations specification B343?


REFERENCES: B343

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") AND ((TYPE 119 OPERATION = "FLAG")) AND (OPSPEC = "B343") ,  Rev.  2  1/5/2018 3:12:27 PM, 

QID: 00013374, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
33   
Verify the dispatchers or other operational control personnel received security training per Department of Homeland Security (DHS) 49 CFR part TSR 1544, as applicable?


REFERENCES: 8900.1 Vol 3 Ch 22 Sec 3

NOTE: If security training is contained in basic indoctrination curriculum, the hours allotted to that training must be in addition to the required minimum 40 hours.”

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") ,  Rev.  2  3/16/2017 11:01:25 AM, 

QID: 00013375, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  The records were accurate
◯  The records contained discrepancies
◯  Not Observable
◯  Not Applicable
34   
Verify that the dispatchers or flight followers were trained on HAZMAT for will-not-carry operations.


REFERENCES: 121 Appendix O, 121.1005

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( HAZMAT = "WILL NOT CARRY HAZMAT" ) ,  Rev.  2  9/28/2020 10:59:42 AM, 

QID: 00013376, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  The records were accurate
◯  The records contained discrepancies
◯  Not Observable
◯  Not Applicable
35   
Verify that the dispatchers or flight followers were trained on HAZMAT for will-carry operations.


REFERENCES: A055, 121 Appendix O, 121.1005

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121" ) AND ( OPSPEC = "A055" ) ,  Rev.  2  9/28/2020 10:59:42 AM, 

QID: 00013377, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  The records were accurate
◯  The records contained discrepancies
◯  Not Observable
◯  Not Applicable
36   
Did the dispatchers or flight followers receive training on the approved ground deicing and anti-icing program?


REFERENCES: AC-120-60, A023, 121.629(c)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") AND (OPSPEC = "A023") ,  Rev.  2  12/14/2018 11:41:54 AM, 

QID: 00013378, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
37   
Did the certificate holder provide dispatchers or flight followers with an annual fatigue education and awareness training program, which included training on:

      #1 Fatigue,
      #2 The effects of fatigue on crewmembers, and
      #3 Fatigue countermeasures?

REFERENCES: 117.9(a), 117.9(b), 117.9(c), A319

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") AND (OPSPEC = "A319") ,  Rev.  2  3/16/2017 11:01:20 AM, 

QID: 00049348, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
38   
Verify the fatigue education and awareness program records for dispatchers or flight followers are retained for a minimum of 12 calendar months.


REFERENCES: A319

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") AND (OPSPEC = "A319") ,  Rev.  1  3/16/2017 11:01:20 AM, 

QID: 00051131, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  The records were accurate
◯  The records contained discrepancies
◯  Not Observable
◯  Not Applicable
39   
Did the certificate holder follow policies, procedures, instructions and information for this element?


Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") ,  Rev.  2  3/15/2019 9:08:42 AM, 

QID: 00051919, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
40   
Did the certificate holder or training center maintain its records with sufficient detail to establish the qualification of personnel trained under the AQP?


REFERENCES: AC-120-54, 121.925

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") AND (AQP = "DISPATCHER") ,  Rev.  1  12/29/2020 11:20:26 AM, 

QID: 00057283, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
41   
Were the AQP instructors current and qualified for the module they were teaching?


REFERENCES: AC-120-54, 121.903

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") AND (AQP = "DISPATCHER") ,  Rev.  1  12/29/2020 11:20:26 AM, 

QID: 00057284, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
42   
Did the certificate holder conduct AQP training for newly hired personnel, instructors, and evaluators per its approved program?


REFERENCES: AC-120-54, 121.903

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") AND (AQP = "DISPATCHER") ,  Rev.  1  12/29/2020 11:20:26 AM, 

QID: 00057285, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
43   
Were the activities conducted by the certifcate holder or another contracted party, including training, qualifications, or evaluations, conducted following the certificate holder's approved program?


REFERENCES: AC-120-54, 121.923

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") AND (AQP = "DISPATCHER") ,  Rev.  1  12/29/2020 11:20:26 AM, 

QID: 00057286, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
44   
Did the AQP indoctrination curriculum for new aircraft dispatchers include general aeronautical knowledge appropriate to the duty position?


REFERENCES: AC-120-54, 121.911(b)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") AND (DISPATCHER = "INDOC") ,  Rev.  1  12/29/2020 11:20:27 AM, 

QID: 00057287, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
45   
Was the AQP qualification curriculum planned hours accomplished for:

      #1 Training;
      #2 Evaluation; and
      #3 Supervised operating experience?

REFERENCES: AC-120-54, A034, 121.913(a)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") AND (DISPATCHER = "QUAL") ,  Rev.  1  12/29/2020 11:20:27 AM, 

QID: 00057288, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
◯  Not Applicable
46   
Did dispatchers and/or other operational personnel who do not have inflight duties receive continuing qualification evaluation period consisting of:

      #1 Ground training with a general review of knowledge and skills covered in qualification training; and
      #2 Updated information on newly developed procedures, safety related information, and, if applicable, a line observation program?

REFERENCES: AC-120-54, A034, 121.915(a)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") AND (DISPATCHER = "CONT QUAL") ,  Rev.  1  12/29/2020 11:20:27 AM, 

QID: 00057298, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Applicable
47   
Did dispatchers receive in either the qualification or continuing qualification training:

      #1 Integrated DRM ground training; and
      #2 Evaluation of person's resource management and technical skills in an actual or simulated operations scenario?

REFERENCES: AC-120-54, A034, 121.917(a), 121.917(b)

NOTE: This is in addition to 121.913 and 121.915 requirements.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") AND (DISPATCHER = "CONT QUAL" OR "QUAL") ,  Rev.  1  12/29/2020 11:20:28 AM, 

QID: 00057309, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Applicable
48   
Did the controls effectively mitigate unacceptable risk(s) for this element?


REFERENCES: 5.53, 5.55, 5.51

Safety Attribute: Controls,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") ,  Rev.  2  3/15/2019 9:08:42 AM, 

QID: 00051920, Response Details: Controls ED/EP/SP DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
49   
Were the certificate holder's interfaces effective for this element?


Safety Attribute: Interfaces,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") ,  Rev.  2  3/15/2019 9:08:42 AM, 

QID: 00051921, Response Details: Interfaces ED/EP/SP DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
50   
Were financial and human resources provided to ensure the safety and quality performance of this element?


REFERENCES: 5.21, 5.23(a), 5.25(a), 5.25(b), 5.25(c)

Safety Attribute: Responsibility,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") ,  Rev.  2  3/15/2019 9:08:42 AM, 

QID: 00051922, Response Details: Responsibility ED/EP/SP DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
51   
Did the person with authority over the certificate holder's process effectively plan, direct and control resources, or change procedures and make key determinations including safety risk acceptance decisions for this element?


REFERENCES: 5.23(a), 5.23(b), 5.25(c)

Safety Attribute: Authority,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") ,  Rev.  2  3/15/2019 9:08:43 AM, 

QID: 00051923, Response Details: Authority ED/EP/SP DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
52   
Were the certificate holder's process measurement(s) used to evaluate the performance of this element and if necessary, implement corrective action?


REFERENCES: 5.71, 5.73, 5.75

Safety Attribute: Process Measurement,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") ,  Rev.  2  3/15/2019 9:08:43 AM, 

QID: 00051924, Response Details: Process Measurement ED/EP/SP DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable
53   
Did individuals understand their role and contribute to the safety performance of this element?


REFERENCES: 5.23(a), 5.91, 5.93

Safety Attribute: Safety Ownership,  Question Type: Output Validation,  

Scoping Attribute:  (FAR PART = "121") ,  Rev.  2  3/15/2019 9:08:43 AM, 

QID: 00051925, Response Details: Safety Ownership ED/EP/SP DCTs (Both OP and AW),  Status: Released
◯  Yes
◯  No
◯  Not Observable


Response Details List  Authority ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Process oversight failure
2 Unacceptable safety risk acceptance
3 Ineffective planning of resources
4 Ineffective use of resources
5 Ineffective control of resources
6 Failure to implement safety risk processes
7 Process owner not clearly identified
8 Unqualified
9 Other
Response Details List  Controls ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Failure to identify hazards or ineffective risk controls
2 Failure to develop and maintain risk controls
3 Failure to effectively mitigate risk before applying risk controls
4 Risk controls ineffective
5 Unclear risk controls
6 Failure to assess risk for a new system
7 Failure to assess risk when revising an existing system
8 Failure to assess risk when developing operational procedures
9 Failure to maintain records of outputs of risk control assessments
10 Other
Response Details List  EP & ED DCTs (Both OP and AW) (Released, 1.0)
1 Unclear procedure(s)
2 Conflicting procedure(s)
3 Used workaround(s)
4 Skipped process step(s)
5 Personnel failed to follow process (procedures, guidance, etc)
6 Procedures/guidance not available
7 Procedures/guidance not current
8 Inconsistent procedure(s)
9 Undocumented procedure(s)
10 Minor typographical error(s) (i.e. record entries)
11 Information missing
12 Communication failure(s)
13 Personnel failed to perform task
14 Process failed to meet desired outcome
15 Process oversight failure
16 Equipment/tools not available
17 Equipment/tools not adequate
18 Equipment/tools not calibrated
19 Facilities not adequate
20 Other
Response Details List  Interfaces ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Internal communication failure(s)
2 External communication failure(s)
3 Lack of interfaces
4 Inconsistent interfaces
5 Poor coordination between departments and employees
6 Failure of interfaces between processes or procedures
7 Other
Response Details List  Process Measurement ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Inadequate monitoring of operations processes
2 Ineffective evaluations of processes or systems
3 Undocumented or insufficient investigations
4 Failure to conduct audits
5 Ineffective audits
6 Failure to detect changes in the operational environment
7 Personnel failed to perform/follow process (procedures, guidance, etc.)
8 Process failed to meet desired outcome
9 Process oversight failure
10 Other
Response Details List  Responsibility ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Failed to provide financial resources
2 Failed to provide sufficient human resources
3 Individual not clearly identified
4 Failure to ensure safety of process
5 Failure to oversee operations conducted under the certificate
6 Failed to ensure quality performance of process
7 Process oversight failure
8 Communication failure(s)
9 Other
Response Details List  N/A Response Detail (Released, 2.0)
1 Not applicable or authorized for the certificate holder or applicant
2 Other
Response Details List  N/O Response Detail (Released, 2.0)
1 Personnel (e.g., key certificate holder personnel not present/available)
2 Equipment (e.g., equipment not present/available/in serviceable condition)
3 Event did not occur (e.g., did not observe an intoxicated passenger on the flight)
4 Time Constraints (e.g., resources/workload)
5 Weather (e.g., weather needed for observation not present or weather made observation impossible)
6 Other
Response Details List  Safety Ownership ED/EP/SP DCTs (Both OP and AW) (Released, 3.0)
1 Unaware of or ineffective safety policies or processes
2 Unaware of or ineffective safety related reporting tools
3 Unclear safety policy
4 Ineffective safety related training
5 Lack of safety culture
6 Unclear safety objectives
7 Other