Unscoped DCT Report (Standard DCT)


MLF Label: 5.1.1 (OP) Training of Flight Attendants DCT Type: EP DCT Specialty: Operations Peer Group: B - Part 135 (10 or More Seats) DCT Revision: 18.0 on 12/28/21 (Released)
Summary Information

Purpose (Certificate Holder Responsibility): To train and qualify flight attendants.
Objective (FAA Responsibility): Determine if; (1) The CH followed the accepted or approved process; (2) The CH trained flight attendants; (3) The flight attendant training program is in compliance with regulations.

 (OP) Training of Flight Attendants Element includes the following System(s) and Subsystem(s)

Questions Answers Comments
  5.1.1 (OP) Training of Flight Attendants
1   
Best describe how the instructors followed the courseware and instructional delivery methods for the appropriate curriculum segment.


REFERENCES: 8900.1 Vol 3 Ch 20 Sec 5

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  6/22/2021 2:22:30 PM, 

QID:
 00018144, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed or adequate
  Not Observable
  Not Applicable
2   
Best describe how the instructor provided each newly hired flight attendant basic indoctrination training that included:

      #1 Duties and responsibilities of crewmembers, as applicable;
      #2 Appropriate provisions of the FARs; and
      #3 Appropriate portions of the operating manual.

REFERENCES: 135.329(a)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:10 PM, 

QID:
 00018151, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed or adequate
  Not Observable
  Not Applicable
3   
Best describe how the instructor covered individual instruction in the location, function, and operation of emergency equipment, including:

      #1 Equipment used in ditching and evacuation;
      #2 First aid equipment and its proper use; and
      #3 Portable fire extinguishers with emphasis on the type of extinguisher to be used on different classes of fires.

REFERENCES: 135.331(b), AC-121-33, AC-121-34

NOTE: This may include EMKs and AEDs.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:12 PM, 

QID:
 00018155, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed or adequate
  Not Observable
  Not Applicable
4   
Best describe how the instructor covered emergency training subjects, including:

      #1 Rapid decompression;
      #2 Fire inflight or on the surface as well as smoke control procedures with emphasis on electrical equipment and related circuit breakers found in cabin areas;
      #3 Ditching and evacuation;
      #4 Illness, injury, or other abnormal situations involving passengers or crewmembers;
      #5 Hijacking and other unusual situations; and
      #6 A review and discussion of previous aircraft accidents and incidents about actual emergency situations.

REFERENCES: AC-120-48, AC-120-51, 135.331(b)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  4  9/28/2021 9:20:25 AM, 

QID:
 00018159, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed or adequate
  Not Observable
  Not Applicable
5   
Best describe how the instructor covered decompression situations for operations above 25,000, including:

      #1 Respiration;
      #2 Hypoxia;
      #3 Duration of consciousness without supplemental oxygen at altitude;
      #4 Gas expansion;
      #5 Gas bubble formation; and
      #6 Physical phenomena and incidents of decompression.

REFERENCES: 135.331(d)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") AND (ALTITUDE LIMITATIONS = "ALT > FL250") ,  Rev.  3  7/14/2016 6:27:12 PM, 

QID:
 00018166, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed or adequate
  Not Observable
  Not Applicable
6   
Best describe how the recurrent ground training instructor ensured flight attendants satisfactorily completed, as applicable, the following:

      #1 A quiz or other review to determine the crewmember's knowledge of the airplane and position involved;
      #2 Instruction in the subjects required for initial ground training, including emergency training; and
      #3 Recurrent CRM training.

REFERENCES: AC-120-48, AC-120-51, 135.351(b)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  4  9/28/2021 9:20:25 AM, 

QID:
 00018181, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed or adequate
  Not Observable
  Not Applicable
7   
Best describe how the flight attendant demonstrated opening primary and secondary exits and passenger flow management skills during emergency drill training.


REFERENCES: 8900.1 Vol 3 Ch 23 Sec 4

NOTE: The flight attendant may simulate opening a secondary exits after actually opening their primary exit.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  2  7/14/2016 6:27:24 PM, 

QID:
 00018206, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed or adequate
  Not Observable
  Not Applicable
8   
Best describe how the instruction covered emergency equipment training, including:

      #1 Methods of properly removing and securing equipment;
      #2 The function and operation, including operation of the equipment under adverse conditions;
      #3 Preflight of ditching and ground evacuation equipment; and
      #4 Preflight of first-aid equipment, portable oxygen systems, firefighting equipment, and additional equipment.

REFERENCES: 8900.1 Vol 3 Ch 23 Sec 4

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:17 PM, 

QID:
 00018207, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed or adequate
  Not Observable
  Not Applicable
9   
Best describe how the instructor covered instruction in emergency assignments and procedures, including coordination among crewmembers?


REFERENCES: AC-120-48, AC-120-51, 135.331(b)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  9/28/2021 9:20:26 AM, 

QID:
 00018213, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed or adequate
  Not Observable
  Not Applicable
10   
Best describe how the instruction covered the initial and transition ground training, including:

      #1 The authority of the PIC; and
      #2 Passenger handling, including procedures to be followed in handling deranged persons or other persons whose conduct might jeopardize safety?

REFERENCES: AC-120-48, AC-120-51, 135.120, 135.349(a)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  4  9/28/2021 9:20:26 AM, 

QID:
 00018214, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed or adequate
  Not Observable
  Not Applicable
11   
Best describe how the instruction covered initial and transition ground training for each aircraft type. including:

      #1 A general description of the aircraft emphasizing physical characteristics that may have a bearing on ditching, evacuation, and inflight emergency procedures and other related duties;
      #2 The use of both the public address system and the means of communicating with other flight crewmembers, including emergency means in the case of attempted hijacking or other unusual situations; and
      #3 Proper use of electrical galley equipment and the controls for cabin heat and ventilation?

REFERENCES: AC-120-88, 135.349(b)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:19 PM, 

QID:
 00018217, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed or adequate
  Not Observable
  Not Applicable
12   
Best describe how the instructor covered individual instruction, demonstration, and practice in the functions and operation of emergency equipment?


REFERENCES: 8900.1 Vol 3 Ch 23 Sec 1

NOTE: The Operator may have more than one module to address these subjects.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:19 PM, 

QID:
 00018221, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed or adequate
  Not Observable
  Not Applicable
13   
Best describe how the instruction covered anticipated, unanticipated and unwarranted ground evacuations.


REFERENCES: 8900.1 Vol 3 Ch 23 Sec 4, 8900.1 Vol 3 Ch 23 Sec 6

NOTE:  The certificate holder may have more than one module to address these subjects.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  12/28/2021 9:33:48 AM, 

QID:
 00018223, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed
  Procedures were inadequate or missing
  Not Observable
  Not Applicable
14   
Best describe how the instruction covered the description and use of the aircraft entertainment and convenience system.


REFERENCES: 8900.1 Vol 3 Ch 23 Sec 5

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  2  7/14/2016 6:27:19 PM, 

QID:
 00018224, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed or adequate
  Not Observable
  Not Applicable
15   
Best describe how the instruction covered crewmember emergency duties, procedures, and commands, including emergency evacuation, turbulence and other emergency situations.


REFERENCES: AC-120-48, AC-120-51, AC-120-88

NOTE: Duties need to be covered for each aircraft the flight attendant will serve as crewmember on.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  4  9/28/2021 9:20:26 AM, 

QID:
 00018233, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed or adequate
  Not Observable
  Not Applicable
16   
Best describe how the instruction covered survival techniques following an aircraft accident.


REFERENCES: 8900.1 Vol 3 Ch 23 Sec 4, 8900.1 Vol 3 Ch 23 Sec 6

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  12/28/2021 9:33:48 AM, 

QID:
 00018234, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed
  Procedures were inadequate or missing
  Not Observable
  Not Applicable
17   
Best describe how all procedures and distance learning components of the flight attendant training program were followed to ensure that the training:

      #1 Provides enough knowledge for flight attendants to effectively recall facts, identify concepts, apply rules or principles, solve problems, and think creatively;
      #2 Teaches cognitive skills, in combination with the application of knowledge, to perform a task;
      #3 Provides interactivity between instructors and flight attendants and between the flight attendants themselves;
      #4 Has methods to validate proficiency through written, electronic or oral testing or through task performance;
      #5 5 Has a method for keeping test results and tracking each individual’s performance;
      #6 Has quality control procedures in place for the collection, protection, and analysis of data for tracking effectiveness of ground training; and
      #7 Has a strategy for equipment upgrade, program update and program adjustments driven by data and feedback from instructors, evaluators and flight attendants?

REFERENCES: 8900.1 Vol 3 Ch 23 Sec 5

NOTE:  Air Transportation Ground Instructors and Air Transportation Supervisors are interchangeable with instructors and evaluators who teach or validate proficiency.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") AND (TRAINING PROGRAMS = "USE DISTANCE LEARNING") ,  Rev.  2  9/28/2020 3:22:30 PM, 

QID:
 00056240, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the procedures
  Some steps were missed or not followed
  Procedures were not consistently followed or adequate
  Not Observable
  Not Applicable
18   
Best describe how the certificate holder followed its approved AQP training curriculum for each make, model, series or variant of aircraft while training flight attendants and other operations personnel.


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 4, A034, 121.903(a)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (AQP = "FLIGHT ATTENDANT") ,  Rev.  1  12/29/2020 11:09:47 AM, 

QID:
 00057061, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
19   
Best describe how the certificate holder's submissions of confidential AQP information or data met the requirements for electronic and/or paper submission and included justification for basis of confidentiality under 5 U.S.C. 552(b)(4).


REFERENCES: AC-120-54, A034, 121.905(b)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (AQP = "FLIGHT ATTENDANT") ,  Rev.  1  12/29/2020 11:09:48 AM, 

QID:
 00057066, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
20   
Best describe how the certificate holder followed its AQP indoctrination training for newly hired persons for the following requirements:

      #1 Certificate holder policies;
      #2 Operating practices; and
      #3 General operational knowledge?

REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, A034, 121.911(a)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "INDOC") ,  Rev.  1  12/29/2020 11:09:52 AM, 

QID:
 00057075, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
21   
Best describe how the certificate holder followed its AQP indoctrination training for new flight attendants, including general aeronautical knowledge appropriate to the duty position.


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, A034, 121.911(b)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "INDOC") ,  Rev.  1  12/29/2020 11:09:52 AM, 

QID:
 00057079, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
22   
Best describe how the certificate holder followed the AQP qualification training conducted for flight attendants and other operations personnel, as applicable, for the following requirements:

      #1 Training, evaluation, and certification activities that were aircraft and equipment specific to qualify a person for a particular duty position on, or duties related to the operation of, a specific make, model, series, or variant aircraft;
      #2 The knowledge requirements, subject materials, job skills, and qualification standards of each proficiency objective to be trained and evaluated; and
      #3 Requirements of the approved AQP program that were in addition to, or in place of, those in 14 CFR Part 121 or Part 135, as applicable.

REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, A034, 121.913(b)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "QUAL") ,  Rev.  1  12/29/2020 11:09:53 AM, 

QID:
 00057085, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
23   
Best describe how the certificate holder followed the AQP qualification training conducted for flight attendant and other operations personnel, as applicable, for the following requirements:

      #1 Operating experience;
      #2 Evaluation/remediation strategies;
      #3 Provisions for special tracking; and
      #4 Recency of experience.

REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, A034, 121.913(b)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "QUAL") ,  Rev.  1  12/29/2020 11:09:54 AM, 

QID:
 00057089, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
24   
Best describe how the certificate holder's Evaluation Period for flight attendants and other operations personnel met at least the following AQP continuing qualification curriculum requirements:

      #1 Two or more evaluation periods of equal duration;
      #2 Ground training and an evaluation of proficiency during each evaluation period at a training facility; and
      #3 The FAA approved number and frequency of training sessions.

REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, A034, 121.915(a)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:09:56 AM, 

QID:
 00057095, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
25   
Best describe how flight attendants and other operations personnel accomplished the following AQP continuing qualification training requirements:

      #1 First Look, if applicable;
      #2 Ground training with a general review of knowledge and skills covered in qualification training; a general review of knowledge and skills covered in qualification training; updated information on newly developed procedures; and safety information; and
      #3 For flight attendants and other operations personnel who conduct their duties in flight, the continuing qualification evaluation period included proficiency training on normal, abnormal and emergency procedures in an aircraft or other equipment.

REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, A034, 121.915(a)

NOTE:  Training must include all tasks, procedures and subjects in accordance with the approved program documentation.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:10:00 AM, 

QID:
 00057102, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
26   
Best describe how the certificate holder evaluated the proficiency of flight attendants and other operations personnel in the performance of their duties in accordance with its AQP continuing qualification curriculum.


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, A034, 121.915(a)

NOTE:  Evaluation must be accomplished in their assigned tasks, in an operational setting, using a sample of the events and major subjects identified as diagnostic of competence and approved for that purpose.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:09:59 AM, 

QID:
 00057106, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
27   
Best describe how the certificate holder followed the curriculum for requalifying flight attendants and other operations personnel who had not maintained continuing qualification.


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, A034, 121.915(e)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:09:56 AM, 

QID:
 00057109, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
28   
Best describe how the certificate holder followed its procedures for obtaining a Flight Attendant Certificate of Demonstrated Proficiency for each flight attendant.


REFERENCES: AC-120-54, A034, 121.919(b), 121.919(c), 121.919(e)

NOTE:  Flight attendant trainees must be trained to proficiency on the certificate holder's approved AQP Qualification Standards, show competence in technical knowledge and skills and CRM knowledge and skills in scenarios that test both types of knowledge and skills together, and satisfactorily completion of the appropriate qualification training curriculum. Refer to 49 U.S. Code § 44728.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "QUAL") ,  Rev.  1  12/29/2020 11:09:58 AM, 

QID:
 00057114, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
29   
Best describe how the certificate holder followed its approved AQP training curriculum for each make, model, series or variant of aircraft while training instructors and evaluators.


REFERENCES: AC-120-54, A034, 121.903(a)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (AQP = "FLIGHT ATTENDANT") ,  Rev.  1  12/29/2020 11:10:00 AM, 

QID:
 00057118, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or inadequate
  Not Observable
  Not Applicable
30   
Best describe how the certificate holder followed its AQP indoctrination training for newly hired evaluators including:

      #1 General evaluation requirements of the AQP;
      #2 Methods of evaluating flight attendants and other operations personnel, as appropriate; and
      #3 Policies and practices used to conduct the kinds of evaluations particular to an AQP (e.g., LOE).

REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 3, A034, 121.911(d)

NOTE:  Evaluators require an indoctrination curriculum that is separate from the duty position indoctrination curriculum. This requires the development of separate JTA, qualification standards, curriculum outlines and other documents for these positions although they may share some common modules or lessons.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "INDOC") ,  Rev.  1  12/29/2020 11:10:02 AM, 

QID:
 00057123, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or inadequate
  Not Observable
  Not Applicable
31   
Best describe how the certificate holder followed the AQP qualification training requirements conducted for new instructors including:

      #1 Training and evaluation activities to qualify a person to conduct instruction on how to operate, or on how to ensure the safe operation of a particular make, model, and series aircraft (or variant);
      #2 Training to ensure instructional understanding of the knowledge requirements, subject materials, job skills, and qualification standards of each procedure and proficiency objective to be trained and evaluated; and
      #3 Training in the AQP evaluation and remediation strategies, standardization policies and recency requirements.

REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 3, A034, 121.913(d)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "QUAL") ,  Rev.  1  12/29/2020 11:10:03 AM, 

QID:
 00057131, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or inadequate
  Not Observable
  Not Applicable
32   
Best describe how the certificate holder followed the AQP qualification training conducted for new evaluators including:

      #1 Training and evaluation activities to qualify a person to conduct instruction on how to operate, or on how to ensure the safe operation of a particular make, model, and series aircraft (or variant);
      #2 Training and evaluation activities that are aircraft and equipment specific to qualify a person to assess the performance of persons who operate or who ensure the safe operation of, a particular make, model, and series aircraft (or variant);
      #3 Training to ensure instructional understanding of the knowledge requirements, subject materials, job skills, and qualification standards of each procedure and proficiency objective to be trained and evaluated; and
      #4 Evaluation of performance at the completion of the instructor or evaluator qualification curriculum in accordance with the approved test and evaluation strategy described in the AQP.

REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 3, A034, 121.913(e)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "QUAL") ,  Rev.  1  12/29/2020 11:10:03 AM, 

QID:
 00057135, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or inadequate
  Not Observable
  Not Applicable
33   
Best describe how the certificate holder's Evaluation Period for instructors and evaluators met at least the following AQP continuing qualification curriculum requirements:

      #1 Two or more evaluation periods of equal duration;
      #2 Ground training and an evaluation of proficiency during each evaluation period at a training facility; and
      #3 The FAA approved number and frequency of training sessions.

REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, A034, 121.915(a)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:10:04 AM, 

QID:
 00057141, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or inadequate
  Not Observable
  Not Applicable
34   
Best describe how flight attendants and other operations personnel obtained the following AQP continuing qualification training requirements:

      #1 First Look, if applicable;
      #2 Ground training with a general review of knowledge and skills covered in qualification training; a general review of knowledge and skills covered in qualification training; updated information on newly developed procedures; and safety information;
      #3 For instructors and evaluators who conduct their duties in flight, the AQP continuing qualification evaluation period included proficiency training on normal, abnormal and emergency procedures in an aircraft or other equipment;
      #4 Proficiency training in an aircraft or other types of equipment, as appropriate, regarding equipment operation; and
      #5 For instructors and evaluators who are limited to conducting their duties on the ground in other types of equipment, training in operational procedures.

REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, A034, 121.915(a)

NOTE:  Training must include all tasks, procedures and subjects in accordance with the approved program documentation.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:10:05 AM, 

QID:
 00057145, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or inadequate
  Not Observable
  Not Applicable
35   
Best describe how the certificate holder evaluated the proficiency of instructors and evaluators in the performance of their duties in accordance with its AQP continuing qualification curriculum.


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 3, A034, 121.915(a)

NOTE:  Evaluation must be accomplished in their assigned tasks, in an operational setting, using a sample of the events and major subjects identified as diagnostic of competence and approved for that purpose.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:10:21 AM, 

QID:
 00057151, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or inadequate
  Not Observable
  Not Applicable
36   
Best describe how the certificate holder adhered to its quality assurance program, which continually evaluates its qualification training programs, instructors, and evaluators to improve the quality of AQP training for its AQP instructor and evaluator qualification curriculum.


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, 8900.1 Vol 3 Ch 21 Sec 4, A034

NOTE:  The most experienced, appropriately qualified personnel should staff the program; and, duties should include observing training, validation, and evaluation events in order to critique performance, recommend change, and provide feedback to the entire training organization at regular intervals.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "QUAL") ,  Rev.  1  12/29/2020 11:10:24 AM, 

QID:
 00057161, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
37   
Best describe how the certificate holder adhered to its standardization program, which establishes uniform grading criteria, addresses reliability between instructors and evaluators, and develops remediation procedures for its AQP instructor and evaluator qualification curriculum for its AQP instructor and evaluator qualification curriculum.


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, 8900.1 Vol 3 Ch 21 Sec 4, A034

NOTE:  A standardization program is necessary to establish uniform grading criteria, address reliability between instructors and evaluators, and develop remediation procedures. The AQP data collection and analysis is incumbent upon reliable and valid instructor and evaluator grading judgments. The program must provide inter-rater reliability (IRR) and referent rater reliability (RRR) training during the qualification, continuing qualification and differences curricula. Refer to AC 120-54 for RRR definitions.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "QUAL") ,  Rev.  1  12/29/2020 11:10:24 AM, 

QID:
 00057162, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
38   
Best describe how the certificate holder collected and analyzed performance data from its flight attendants and other operations personnel AQP continuing qualification curriculum classes to determine whether the form and content of training and evaluation activities are attaining curriculum objectives.


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 4, A034, 121.917(c)

NOTE:  This requirement is in addition to 121.913 and 121.915. Also reference certificate holder's Quality Assurance and Standardization Programs

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:10:24 AM, 

QID:
 00057163, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
39   
Best describe how the certificate holder collected and analyzed performance data from the instructor and evaluator AQP continuing qualification curriculum classes to determine whether the form and content of training and evaluation activities are attaining curriculum objectives.


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 4, A034, 121.917(c)

NOTE:  This requirement is in addition to 121.913 and 121.915. Also reference certificate holder's Quality Assurance and Standardization Programs

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:10:25 AM, 

QID:
 00057164, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
40   
Best describe how the certificate holder adhered to its quality assurance program, which continually evaluates its continuing qualification training programs, instructors, and evaluators to improve the quality of AQP training.


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, 8900.1 Vol 3 Ch 21 Sec 4, A034

NOTE:  The most experienced, appropriately qualified personnel should staff the program; and, duties should include observing training, validation, and evaluation events in order to critique performance, recommend change, and provide feedback to the entire training organization at regular intervals.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:10:25 AM, 

QID:
 00057165, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
41   
Best describe how the certificate holder adhered to its standardization program, which establishes uniform grading criteria, addresses reliability between instructors and evaluators, and develops remediation procedures for its AQP instructor and evaluator continuing qualification curriculum.


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, 8900.1 Vol 3 Ch 21 Sec 4, A034

NOTE:  A standardization program is necessary to establish uniform grading criteria, address reliability between instructors and evaluators, and develop remediation procedures. The AQP data collection and analysis is incumbent upon reliable and valid instructor and evaluator grading judgments. The program must provide inter-rater reliability (IRR) and referent rater reliability (RRR) training during the qualification, continuing qualification and differences curricula. Refer to AC 120-54 for RRR definitions.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:10:25 AM, 

QID:
 00057166, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or adequate
  Not Observable
  Not Applicable
42   
Best describe how the certificate holder followed its AQP indoctrination training for newly hired instructors including:

      #1 Fundamental principles of the teaching and learning process;
      #2 Methods and theories of instruction; and
      #3 Knowledge necessary to use aircraft, training devices, cabin trainers, and other training equipment in advanced qualification curriculums, as appropriate.

REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 3, A034, 121.911(c)

NOTE:  Instructors require an indoctrination curriculum that is separate from the duty position indoctrination curriculum. This requires the development of separate JTA, qualification standards, curriculum outlines and other documents for these positions although they may share some common modules or lessons.

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "INDOC") ,  Rev.  1  12/29/2020 11:10:01 AM, 

QID:
 00057167, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently followed the program
  Some steps were missed or not followed
  Program was not consistently followed or inadequate
  Not Observable
  Not Applicable
43   
Did the flight attendant training program:

      #1 Meet regulatory requirements;
      #2 Provide training that is appropriate to the operations to which each flight attendant is to be assigned;
      #3 Ensure flight attendants were adequately trained to meet the applicable knowledge and practical testing requirements; and
      #4 Ensure flight attendants were adequately trained to perform their assigned duties?

REFERENCES: 8900.1 Vol 3 Ch 19 Sec 2, 8900.1 Vol 3 Ch 23 Sec 1, 135.323(a), 135.341(a)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  4  6/22/2021 2:22:29 PM, 

QID:
 00018137, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
44   
Did each instructor or supervisor responsible for a particular ground training subject, course of training, or competence check certify as to the proficiency and knowledge of each flight attendant upon completion of that training and make it part of each flight attendant’s training record?


REFERENCES: 135.63(a), 8900.1 Vol 3 Ch 20 Sec 5, 135.323(c)

NOTE:  When the certification is made by an entry in a computerized recordkeeping system, the certifying instructor or supervisor must be identified with that entry. However, the signature of the certifying instructor or supervisor is not required for computerized entries.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  6/22/2021 2:22:29 PM, 

QID:
 00018141, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
45   
Did the certificate holder provide flight attendants and instructors with adequate ground training facilities?


REFERENCES: 8900.1 Vol 3 Ch 19 Sec 2, 8900.1 Vol 3 Ch 20 Sec 5, 135.323(a)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  6/22/2021 2:22:30 PM, 

QID:
 00018142, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
46   
Did the certificate holder provide flight attendants and instructors with adequate ground training facilities?


REFERENCES: 8900.1 Vol 3 Ch 20 Sec 5, 135.323(a)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  6/22/2021 2:22:30 PM, 

QID:
 00018143, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
47   
Did the certificate holder determine through appropriate testing that each flight attendant is knowledgeable and competent to perform their assigned duties and responsibilities?


REFERENCES: 8900.1 Vol 3 Ch 19 Sec 2, 8900.1 Vol 3 Ch 20 Sec 5, 135.295

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  6/22/2021 2:22:30 PM, 

QID:
 00018145, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
48   
Did the instructor use training devices that were:

      #1 Specifically approved for the particular procedure or crewmember function involved; and
      #2 Maintained the performance, functional, and other characteristics that were required for approval?

REFERENCES: 135.335(b)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") AND (TRAINING EQUIPMENT = "FLIGHT SIMULATORS") ,  Rev.  4  6/22/2021 2:22:30 PM, 

QID:
 00018146, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
49   
Did the certificate holder provide instructors with current and appropriate training materials for each aircraft type, examinations, forms, instructions, and procedures for use in conducting the training required by the training program?


REFERENCES: 8900.1 Vol 3 Ch 20 Sec 5, 135.323(a), 135.341(c)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  6/22/2021 2:22:29 PM, 

QID:
 00018150, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
50   
Verify that each flight attendant accomplished the following emergency drills using the proper emergency equipment and procedures:

      #1 Ditching, if applicable;
      #2 Emergency evacuation;
      #3 Fire extinguishing and smoke control;
      #4 Operation and use of emergency exits, including deployment and use of evacuation chutes, if applicable;
      #5 Use of crew and passenger oxygen;
      #6 Removal of life rafts from the aircraft, inflation of the life rafts, use of life lines, and boarding of passengers and crew, if applicable; and
      #7 Donning and inflation of life vests and the use of other individual flotation devices, if applicable.

REFERENCES: 135.331(c)

NOTE: For a particular drill, the Administrator may find that the crewmember can be adequately trained by demonstration.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:12 PM, 

QID:
 00018173, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  The records were accurate
  The records contained discrepancies
  Not Observable
  Not Applicable
51   
Verify that each flight attendant received recurrent training within the required time frame.


REFERENCES: 135.323(b), 135.343, 135.351(b)

NOTE: A flight attendant who has served as a required flight attendant on an airplane must satisfactorily complete recurrent ground training within the proceeding 12 calendar months. However, the required recurrent training may be completed in the calendar month of, the month before, or after the calendar month in which that training is required.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  2  7/14/2016 6:27:13 PM, 

QID:
 00018185, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  The records were accurate
  The records contained discrepancies
  Not Observable
  Not Applicable
52   
Verify that each flight attendant completed the approved CRM training.


REFERENCES: 135.330(a)

NOTE: CRM training is required for initial and recurrent no later than March 22, 2013. CRM training conducted before this date may be credited, with Administrator approval, toward all or part of the intial CRM training requirements. The Administrator considers training aids, devices. methods and procedures used by the Operator in a voluntary CRM training program.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  2  7/14/2016 6:27:13 PM, 

QID:
 00018186, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  The records were accurate
  The records contained discrepancies
  Not Observable
  Not Applicable
53   
Were the instructors knowledgeable of the certificate holder’s training program, policy and procedures including required forms, equipment used, training aids, lesson plans and specific areas of instruction?


REFERENCES: 8900.1 Vol 3 Ch 20 Sec 5, 135.323(a)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  6/22/2021 2:22:29 PM, 

QID:
 00018187, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
54   
Did the general emergency training include:

      #1 Emergency equipment;
      #2 Emergency situations; and
      #3 Emergency drill training?

REFERENCES: 8900.1 Vol 3 Ch 23 Sec 1

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  4  7/14/2016 6:27:14 PM, 

QID:
 00018188, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
55   
Did the flight attendant training include instructions on oxygen supplied to passengers?


REFERENCES: AC-120-95, 8900.1 Vol 3 Ch 23 Sec 4, 8900.1 Vol 3 Ch 23 Sec 5

NOTE: Applies to passenger use of portable oxygen concentrators and medical use oxygen bottles.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND ((CREWMEMBERS = "FLIGHT ATTENDANTS") ) ,  Rev.  4  12/28/2016 2:41:09 PM, 

QID:
 00018192, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
56   
Did emergency equipment training include instruction on emergency exits with slide/sliderafts?


REFERENCES: 8900.1 Vol 3 Ch 23 Sec 1

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") AND (A/C CONFIGURATION = "EXIT MORE THAN 6 FEET FROM GROUND") ,  Rev.  3  7/14/2016 6:26:55 PM, 

QID:
 00018193, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
57   
Did emergency equipment training include instruction on window exits?


REFERENCES: 8900.1 Vol 3 Ch 23 Sec 1

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:15 PM, 

QID:
 00018194, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
58   
Did emergency equipment training include instruction on emergency exits without slide/sliderafts?


REFERENCES: 8900.1 Vol 3 Ch 23 Sec 1

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:15 PM, 

QID:
 00018195, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
59   
Did the flight attendants receive ground training for no more than 10 consecutive hours in any 24 hour period?


REFERENCES: 8900.1 Vol 3 Ch 23 Sec 6

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  2  7/14/2016 6:27:16 PM, 

QID:
 00018197, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
60   
Did each mockup or training device used for flight attendant training:

      #1 Represent the certificate holder’s aircraft;
      #2 Use mechanisms that are required to operate the exits;
      #3 Replicate the forces required for operation in the normal mode;
      #4 Replicate the forces required for operation in the emergency mode, if applicable; and
      #5 Maintain the standards of initial approval?

REFERENCES: 8900.1 Vol 3 Ch 19 Sec 4, 8900.1 Vol 3 Ch 23 Sec 6

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:16 PM, 

QID:
 00018198, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
61   
Was the flight attendant instructor using courseware that was consistent with the curriculum outline?


REFERENCES: 8900.1 Vol 3 Ch 19 Sec 2

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  2  7/14/2016 6:27:16 PM, 

QID:
 00018204, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
62   
Were flight attendants provided an opportunity to perform emergency procedures with hands-on practice in the actual operation of emergency equipment?


REFERENCES: 8900.1 Vol 3 Ch 23 Sec 1

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:19 PM, 

QID:
 00018222, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
63   
Did the aircraft ground training instruction cover crewmember duties, including:

      #1 Preflight duties;
      #2 Prior to movement on the surface;
      #3 inflight duties;
      #4 Prior to landing;
      #5 After arrival; and
      #6 Intermediate stops?

REFERENCES: 8900.1 Vol 3 Ch 23 Sec 5

NOTE: Duties need to be covered for each aircraft the flight attendant will serve as crewmember on.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:20 PM, 

QID:
 00018225, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
64   
Were the flight attendants trained on the emergency operation of flight deck exits?


REFERENCES: 8900.1 Vol 3 Ch 23 Sec 1

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:20 PM, 

QID:
 00018232, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
65   
Were the flight attendants trained on signs of an overpressurized airplane on the ground during an evacuation:

      #1 The dangers of opening emergency exit doors while the airplane is overpressurized; and
      #2 Procedures to be followed in the event of an evacuation of an overpressurized airplane?

REFERENCES: 8900.1 Vol 3 Ch 33 Sec 6

NOTE: This is for airplanes without pressure relief systems for exit doors.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  4  7/14/2016 6:27:20 PM, 

QID:
 00018235, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
66   
Were the flight attendants trained on the infection awareness program?


REFERENCES: 8900.1 Vol 3 Ch 33 Sec 3

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:20 PM, 

QID:
 00018238, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
67   
Were the flight attendants trained on the use of child restraint systems?


REFERENCES: 8900.1 Vol 3 Ch 33 Sec 6

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:20 PM, 

QID:
 00018240, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
68   
Were the flight attendants trained on both passenger and crewmember brace positions?


REFERENCES: 8900.1 Vol 3 Ch 33 Sec 6

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:20 PM, 

QID:
 00018241, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
69   
Were the flight attendants trained on fire prevention procedures?


REFERENCES: 8900.1 Vol 3 Ch 23 Sec 1

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:20 PM, 

QID:
 00018242, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
70   
Were the flight attendants trained on what aircraft conditions may be like after an accident?


REFERENCES: 8900.1 Vol 3 Ch 23 Sec 1

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  3  7/14/2016 6:27:21 PM, 

QID:
 00018243, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
71   
Was training conducted while using the required training program which was approved by the Administrator?


REFERENCES: 8900.1 Vol 3 Ch 1 Sec 1, 8900.1 Vol 3 Ch 19 Sec 2, 8900.1 Vol 3 Ch 23 Sec 2, 135.325(a)

NOTE: The Operator's training program must have initial approval that is not expired or final approval.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  2  7/14/2016 6:27:08 PM, 

QID:
 00018244, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
72   
Did the certificate holder follow policies, procedures, instructions and information for this element?


Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135" OR "145" OR "141" OR "142" OR "147") AND (SAFETY PROGRAMS = "SMSVP") ,  Rev.  2  3/15/2019 9:08:43 AM, 

QID:
 00051933, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
73   
Did the certificate holder follow policies, procedures, instructions and information for this element?


Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135" OR "145" OR "141" OR "142" OR "147") AND NOT (SAFETY PROGRAMS = "SMSVP") ,  Rev.  2  3/15/2019 9:08:43 AM, 

QID:
 00051947, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
74   
Did the certificate holder meet the eligibility requirements to conduct AQP training?


REFERENCES: AC-120-54, A034, 121.901(a), 121.901(b), 121.901(c)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (AQP = "FLIGHT ATTENDANT") ,  Rev.  1  12/29/2020 11:09:47 AM, 

QID:
 00057057, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
75   
Did the AQP training for flight attendants and other operations personnel include the applicable requirements of 14 CFR Part 121, Subparts N and O or Part 135 Subparts G and H, as appropriate, that are not specifically addressed in the AQP?


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, 8900.1 Vol 3 Ch 21 Sec 4, A034, 121.903(b)

NOTE:  Each applicable requirement of Part 121 or Part 135 not specifically addressed in the AQP continues to apply to the certificate holder and to the individuals being trained and qualified by the certificate holder.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (AQP = "FLIGHT ATTENDANT") ,  Rev.  1  12/29/2020 11:09:48 AM, 

QID:
 00057062, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
76   
Did the certificate holder only use flight attendants, and did flight attendants only serve, in a duty position after satisfactorily accomplishing all training and evaluation of proficiency required by the AQP for that type airplane and duty position?


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, 8900.1 Vol 3 Ch 21 Sec 4, A034, 121.903(c)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (AQP = "FLIGHT ATTENDANT") ,  Rev.  1  12/29/2020 11:09:48 AM, 

QID:
 00057063, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
77   
Was all AQP documentation and data for flight attendants or other operations personnel submitted in a form and manner acceptable to the FAA?


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, 8900.1 Vol 3 Ch 21 Sec 4, A034, 121.903(d)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (AQP = "FLIGHT ATTENDANT") ,  Rev.  1  12/29/2020 11:09:48 AM, 

QID:
 00057064, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
78   
Did flight attendants or other operations personnel satisfactorily complete all training or evaluation required by the AQP in the calendar month due or in the calendar month before or after the calendar month due?


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, 8900.1 Vol 3 Ch 21 Sec 4, A034, 121.903(e)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (AQP = "FLIGHT ATTENDANT") ,  Rev.  1  12/29/2020 11:09:48 AM, 

QID:
 00057065, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
79   
Did the AQP include separate curriculums for indoctrination, qualification, and/or continuing qualification (including transition, requalification and differences) that are based on an instructional systems development methodology that incorporates a thorough analysis of the certificate holder's operations, aircraft, line environment and job functions?


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 4, A034, 121.909(b)

NOTE:  Each AQP instructor and evaluator indoctrination, qualification, and continuing qualification curriculum must include separate job task analysis (JTA), qualification standards, curriculum(s), and curriculum outlines focusing on the instructor and evaluator duty positions even though they may share common modules or lessons with the flight attendant and other operations personnel duty positions.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (AQP = "FLIGHT ATTENDANT") ,  Rev.  1  12/29/2020 11:09:50 AM, 

QID:
 00057067, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
80   
Did the AQP qualification curriculum(s) integrate the training and evaluation of CRM and technical skills and knowledge?


REFERENCES: AC-120-48, AC-120-51, AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 5, A034, 121.909(b)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "QUAL") ,  Rev.  2  9/28/2021 9:22:48 AM, 

QID:
 00057073, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
81   
Did the AQP continuing qualification curriculum(s) integrate the training and evaluation of CRM and technical skills and knowledge?


REFERENCES: AC-120-48, AC-120-51, AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 5, A034, 121.909(b)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  2  9/28/2021 9:22:48 AM, 

QID:
 00057074, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
82   
Were planned hours of the AQP qualification curriculum accomplished for flight attendants and other operations personnel, as applicable to each specific position, including the following:

      #1 Training;
      #2 Evaluation; and
      #3 Supervised operating experience?

REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, A034, 121.913(a)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "QUAL") ,  Rev.  1  12/29/2020 11:09:52 AM, 

QID:
 00057081, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
83   
Did each AQP continuing qualification cycle for flight attendants and other operations personnel ensure that each person maintained proficiency in knowledge, technical skills, and cognitive skills required for initial qualification?


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, A034, 121.915(a)

NOTE:  Each cycle of training must be accomplished in accordance with the approved continuing qualification AQP, evaluation/remediation strategies, and provisions for special tracking.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:09:55 AM, 

QID:
 00057094, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
84   
Were the continuing qualification recency of experience requirements, appropriate to the flight attendant duty positions, accomplished in accordance with the AQP?


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, A034, 121.915(c)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:09:56 AM, 

QID:
 00057107, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
85   
Did flight attendants and other operations personnel accomplish the AQP continuing qualification training cycle in two or more evaluation periods of equal duration and without exceeding the approved number of calendar months?


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, A034, 121.915(d)

NOTE:  Initially, the AQP must not exceed 24 calendar months; however, after that, the FAA may approve an extension of the continuing qualification cycle to a maximum of 36 months in duration upon certificate holder demonstration that an extension is warranted.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:09:56 AM, 

QID:
 00057108, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
86   
Did the AQP Integrated CRM qualification training for flight attendants and other operations personnel include ground training applicable to each position for which training was provided?


REFERENCES: AC-120-48, AC-120-51, AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 5, A034, 121.917(a)

NOTE:  This requirement is in addition to 121.913 and 121.915.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "QUAL") ,  Rev.  2  9/28/2021 9:22:48 AM, 

QID:
 00057110, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
87   
Did the AQP Integrated CRM qualification training for flight attendants and other operations personnel include the approved training on, and evaluation of, skills and proficiency of each person being trained to use his or her resource management skills and technical skills in an actual or simulated operations scenario?


REFERENCES: AC-120-48, AC-120-51, AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 5, A034, 121.917(b)

NOTE:  This requirement is in addition to 121.913 and 121.915.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "QUAL") ,  Rev.  2  9/28/2021 9:22:49 AM, 

QID:
 00057111, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
88   
Did the AQP Integrated CRM continuing qualification training for flight attendants and other operations personnel include ground training applicable to each position for which training was provided?


REFERENCES: AC-120-48, AC-120-51, AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 5, A034, 121.917(a)

NOTE:  This requirement is in addition to 121.913 and 121.915.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  2  9/28/2021 9:22:49 AM, 

QID:
 00057112, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
89   
Did the AQP Integrated CRM continuing qualification training for flight attendants and other operations personnel include the approved training on, and evaluation of, skills and proficiency of each person being trained to use his or her resource management skills and technical skills in an actual or simulated operations scenario?


REFERENCES: AC-120-48, AC-120-51, AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 5, A034, 121.917(b)

NOTE:  This requirement is in addition to 121.913 and 121.915.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  2  9/28/2021 9:22:49 AM, 

QID:
 00057113, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
90   
Did the certificate holder follow its AQP continuing program, which provides the serviceability and fitness of each FAA approved training device to ensure they perform to their intended function?


REFERENCES: AC-120-48, AC-120-51, AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, A034, 8900.1 Vol 3 Ch 23 Sec 8, 8900.1 Vol 3 Ch 23 Sec 7, 121.921(b)

NOTE:  Applicable requirements of parts 121 or 135, as appropriate, not specifically addressed in the AQP (e.g., 121.403(b); 121.408) continue to apply to the certificate holder and to the individuals being trained and qualified by the certificate holder.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (AQP = "FLIGHT ATTENDANT") ,  Rev.  2  9/28/2021 9:22:49 AM, 

QID:
 00057115, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
91   
Best describe how the certificate holder demonstrated that the training records for its flight attendants, other operations personnel, instructors and evaluators contained sufficient detail to establish qualification under an AQP.


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 2, 8900.1 Vol 3 Ch 21 Sec 4, A034, 121.925

NOTE:  Records must clearly indicate that the training employed to qualify flight attendants, other operations personnel, instructors, and evaluators was accomplished under an AQP curriculum.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (AQP = "FLIGHT ATTENDANT") ,  Rev.  1  12/29/2020 11:09:58 AM, 

QID:
 00057116, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently maintained records in sufficient detail
  Some steps were missed or not followed
  Records contained discrepancies
  Not Observable
  Not Applicable
92   
Best describe how the certificate holder maintained records in sufficient detail to demonstrate compliance with all AQP requirements.


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 2, 8900.1 Vol 3 Ch 21 Sec 4, A034, 121.925

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (AQP = "FLIGHT ATTENDANT") ,  Rev.  1  12/29/2020 11:09:58 AM, 

QID:
 00057117, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Consistently maintained records in sufficient detail
  Some steps were missed or not followed
  Records contained discrepancies
  Not Observable
  Not Applicable
93   
Did the instructors and evaluators receive the AQP training in the applicable requirements of 14 CFR Part 121 Subparts N and O that are not specifically addressed in the AQP?


REFERENCES: AC-120-54, A034, 121.903(b)

NOTE:  Each applicable requirement of Part 121 or Part 135, as appropriate, that is not specifically addressed in the AQP continues to apply to the certificate holder and to the individuals being trained and qualified by the certificate holder.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (AQP = "FLIGHT ATTENDANT") ,  Rev.  1  12/29/2020 11:10:00 AM, 

QID:
 00057119, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
94   
Did the certificate holder prohibit any person from serving in any duty position as an instructor or evaluator unless that person had satisfactorily accomplished the training and evaluation of proficiency required by the certificate holder's AQP for that airplane and duty position?


REFERENCES: AC-120-54, A034, 121.903(c)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (AQP = "FLIGHT ATTENDANT") ,  Rev.  1  12/29/2020 11:10:00 AM, 

QID:
 00057120, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
95   
Was all AQP documentation and data for instructors and evaluators submitted in a form and manner acceptable to the FAA?


REFERENCES: AC-120-54, A034, 121.903(d)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (AQP = "FLIGHT ATTENDANT") ,  Rev.  1  12/29/2020 11:10:01 AM, 

QID:
 00057121, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
96   
Did instructors and evaluators satisfactorily complete all training or evaluation required by the AQP in the calendar month due or in the calendar month before or after the calendar month due?


REFERENCES: AC-120-54, A034, 121.903(e)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (AQP = "FLIGHT ATTENDANT") ,  Rev.  1  12/29/2020 11:10:01 AM, 

QID:
 00057122, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
97   
Were planned hours of the AQP instructor and evaluator qualification curriculum accomplished for:

      #1 Training;
      #2 Evaluation; and
      #3 Supervised operating experience?

REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, A034, 121.913(a)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "QUAL") ,  Rev.  1  12/29/2020 11:10:02 AM, 

QID:
 00057127, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
98   
Did each AQP continuing qualification cycle for instructors and evaluators ensure that each person maintained proficiency in knowledge, technical skills, and cognitive skills required for initial qualification?


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, A034, 121.915(a)

NOTE:  Each cycle of training must be accomplished in accordance with the approved continuing qualification AQP, evaluation/remediation strategies, and provisions for special tracking.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:10:04 AM, 

QID:
 00057140, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
99   
Were the continuing qualification recency of experience requirements, appropriate to the instructor and evaluator duty positions, accomplished in accordance with the AQP?


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, A034, 121.915(c)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:10:22 AM, 

QID:
 00057152, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
100   
Did instructors and evaluators accomplish the AQP continuing qualification training cycle in two or more evaluation periods of equal duration and without exceeding the approved number of calendar months?


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, A034, 121.915(d)

NOTE:  Initially, the AQP must not exceed 24 calendar months; however, after that, the FAA may approve an extension of the continuing qualification cycle to a maximum of 36 months in duration upon certificate holder demonstration that an extension is warranted.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:10:22 AM, 

QID:
 00057153, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
101   
Best describe how the certificate holder followed the curriculum for requalifying instructors and evaluators who had not maintained continuing qualification.


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, A034, 121.915(e)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  1  12/29/2020 11:10:22 AM, 

QID:
 00057154, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
102   
Did the AQP Integrated CRM qualification training for instructors and evaluators include ground training applicable to each position for which training is provided?


REFERENCES: AC-120-48, AC-120-51, AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, 8900.1 Vol 3 Ch 21 Sec 5, A034, 121.917(a)

NOTE:  This requirement is in addition to 121.913 and 121.915.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "QUAL") ,  Rev.  2  9/28/2021 9:22:50 AM, 

QID:
 00057155, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
103   
Did the AQP Integrated CRM qualification training for instructors and evaluators include the approved training on, and evaluation of, skills and proficiency of each person being trained to use his or her resource management skills and technical skills in an actual or simulated operations scenario?


REFERENCES: AC-120-48, AC-120-51, AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, 8900.1 Vol 3 Ch 21 Sec 5, A034, 121.917(b)

NOTE:  This requirement is in addition to 121.913 and 121.915.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "QUAL") ,  Rev.  2  9/28/2021 9:22:50 AM, 

QID:
 00057156, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
104   
Did the AQP Integrated CRM continuing qualification training for instructors and evaluators include ground training applicable to each position which training is provided?


REFERENCES: AC-120-48, AC-120-51, AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, 8900.1 Vol 3 Ch 21 Sec 5, A034, 121.917(a)

NOTE:  This requirement is in addition to 121.913 and 121.915.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  2  9/28/2021 9:22:50 AM, 

QID:
 00057157, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
105   
Did the AQP Integrated CRM continuing qualification training for instructors and evaluators include the approved training on, and evaluation of, skills and proficiency of each person being trained to use his or her resource management skills and technical skills in an actual or simulated operations scenario?


REFERENCES: AC-120-48, AC-120-51, AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 3, 8900.1 Vol 3 Ch 21 Sec 5, A034, 121.917(b)

NOTE:  This requirement is in addition to 121.913 and 121.915.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "CONT QUAL") ,  Rev.  2  9/28/2021 9:22:50 AM, 

QID:
 00057158, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
106   
Best describe how the certificate holder collected and analyzed performance data from its flight attendants and other operations personnel AQP qualification curriculum classes to determine whether the form and content of training and evaluation activities are attaining curriculum objectives.


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 4, A034, 121.917(c)

NOTE:  This requirement is in addition to 121.913 and 121.915. Also reference certificate holder's Quality Assurance and Standardization Programs.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "QUAL") ,  Rev.  1  12/29/2020 11:10:23 AM, 

QID:
 00057159, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
107   
Best describe how the certificate holder collected and analyzed performance data from the instructor and evaluator AQP qualification curriculum classes to determine whether the form and content of training and evaluation activities are attaining curriculum objectives.


REFERENCES: AC-120-54, 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 4, A034, 121.917(c)

NOTE:  This requirement is in addition to 121.913 and 121.915. Also reference certificate holder's Quality Assurance and Standardization Programs.

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "121" OR "135") AND (FLT ATTENDANT = "QUAL") ,  Rev.  1  12/29/2020 11:10:24 AM, 

QID:
 00057160, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
108   
Did the flight attendant training include the flight attendant duties, responsibilities, and procedures pertaining to the galley cart program(s)?


REFERENCES: 8900.1 Vol 3 Ch 33 Sec 6, 8900.1 Vol 6 Ch 11 Sec 25, 135.329(a)

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (CREWMEMBERS = "FLIGHT ATTENDANTS") ,  Rev.  1  6/22/2021 2:22:31 PM, 

QID:
 00057521, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
109   
Did the certificate holder conduct training on the use of, and applicable maintenance procedures for, each Electronic Flight Bag (EFB) identified in the operations specifications?


REFERENCES: 8900.1 Vol 3 Ch 18 Sec 3, A061, AC-120-76, 8900.1 Vol 4 Ch 15 Sec 1, 8900.1 Vol 4 Ch 15 Sec 2

Safety Attribute: Procedures,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A061") ,  Rev.  1  6/22/2021 2:22:31 PM, 

QID:
 00057527, Response Details: EP & ED DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
  Not Applicable
110   
Did the controls effectively mitigate unacceptable risk(s) for this element?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Controls,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135" OR "145" OR "141" OR "142" OR "147") AND (SAFETY PROGRAMS = "SMSVP") ,  Rev.  2  3/15/2019 9:08:43 AM, 

QID:
 00051934, Response Details: Controls ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
111   
Did the controls effectively mitigate unacceptable risk(s) for this element?


Safety Attribute: Controls,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135" OR "145" OR "141" OR "142" OR "147") AND NOT (SAFETY PROGRAMS = "SMSVP") ,  Rev.  2  3/15/2019 9:08:43 AM, 

QID:
 00051948, Response Details: Controls ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
112   
Were the certificate holder's interfaces effective for this element?


Safety Attribute: Interfaces,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135" OR "145" OR "141" OR "142" OR "147") AND (SAFETY PROGRAMS = "SMSVP") ,  Rev.  2  3/15/2019 9:08:43 AM, 

QID:
 00051935, Response Details: Interfaces ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
113   
Were the certificate holder's interfaces effective for this element?


Safety Attribute: Interfaces,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135" OR "145" OR "141" OR "142" OR "147") AND NOT (SAFETY PROGRAMS = "SMSVP") ,  Rev.  2  3/15/2019 9:08:43 AM, 

QID:
 00051949, Response Details: Interfaces ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
114   
Were financial and human resources provided to ensure the safety and quality performance of this element?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Responsibility,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135" OR "145" OR "141" OR "142" OR "147") AND (SAFETY PROGRAMS = "SMSVP") ,  Rev.  2  3/15/2019 9:08:44 AM, 

QID:
 00051936, Response Details: Responsibility ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
115   
Were financial and human resources provided to ensure the safety and quality performance of this element?


Safety Attribute: Responsibility,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135" OR "145" OR "141" OR "142" OR "147") AND NOT (SAFETY PROGRAMS = "SMSVP") ,  Rev.  2  3/15/2019 9:08:43 AM, 

QID:
 00051950, Response Details: Responsibility ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
116   
Did the person with authority over the certificate holder's process effectively plan, direct and control resources, or change procedures and make key determinations including safety risk acceptance decisions for this element?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Authority,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135" OR "145" OR "141" OR "142" OR "147") AND (SAFETY PROGRAMS = "SMSVP") ,  Rev.  2  3/15/2019 9:08:43 AM, 

QID:
 00051937, Response Details: Authority ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
117   
Did the person with authority over the certificate holder's process effectively plan, direct and control resources, or change procedures and make key determinations including safety risk acceptance decisions for this element?


Safety Attribute: Authority,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135" OR "145" OR "141" OR "142" OR "147") AND NOT (SAFETY PROGRAMS = "SMSVP") ,  Rev.  2  3/15/2019 9:08:44 AM, 

QID:
 00051951, Response Details: Authority ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
118   
Were the certificate holder's process measurement(s) used to evaluate the performance of this element and if necessary, implement corrective action?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Process Measurement,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135" OR "145" OR "141" OR "142" OR "147") AND (SAFETY PROGRAMS = "SMSVP") ,  Rev.  2  3/15/2019 9:08:44 AM, 

QID:
 00051938, Response Details: Process Measurement ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
119   
Were the certificate holder's process measurement(s) used to evaluate the performance of this element and if necessary, implement corrective action?


Safety Attribute: Process Measurement,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135" OR "145" OR "141" OR "142" OR "147") AND NOT (SAFETY PROGRAMS = "SMSVP") ,  Rev.  2  3/15/2019 9:08:44 AM, 

QID:
 00051952, Response Details: Process Measurement ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
120   
Did individuals understand their role and contribute to the safety performance of this element?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Safety Ownership,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135" OR "145" OR "141" OR "142" OR "147") AND (SAFETY PROGRAMS = "SMSVP") ,  Rev.  2  3/15/2019 9:08:43 AM, 

QID:
 00051939, Response Details: Safety Ownership ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable
121   
Did individuals understand their role and contribute to the safety performance of this element?


Safety Attribute: Safety Ownership,  Question Type: Output Validation,  

Scoping Attribute:
  (FAR PART = "135" OR "145" OR "141" OR "142" OR "147") AND NOT (SAFETY PROGRAMS = "SMSVP") ,  Rev.  2  3/15/2019 9:08:44 AM, 

QID:
 00051953, Response Details: Safety Ownership ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Yes
  No
  Not Observable


Response Details List  Safety Ownership ED/EP/SP DCTs (Both OP and AW) (Released, 3.0)
1 Unaware of or ineffective safety policies or processes
2 Unaware of or ineffective safety related reporting tools
3 Unclear safety policy
4 Ineffective safety related training
5 Lack of safety culture
6 Unclear safety objectives
7 Other
Response Details List  Authority ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Process oversight failure
2 Unacceptable safety risk acceptance
3 Ineffective planning of resources
4 Ineffective use of resources
5 Ineffective control of resources
6 Failure to implement safety risk processes
7 Process owner not clearly identified
8 Unqualified
9 Other
Response Details List  Controls ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Failure to identify hazards or ineffective risk controls
2 Failure to develop and maintain risk controls
3 Failure to effectively mitigate risk before applying risk controls
4 Risk controls ineffective
5 Unclear risk controls
6 Failure to assess risk for a new system
7 Failure to assess risk when revising an existing system
8 Failure to assess risk when developing operational procedures
9 Failure to maintain records of outputs of risk control assessments
10 Other
Response Details List  EP & ED DCTs (Both OP and AW) (Released, 1.0)
1 Unclear procedure(s)
2 Conflicting procedure(s)
3 Used workaround(s)
4 Skipped process step(s)
5 Personnel failed to follow process (procedures, guidance, etc)
6 Procedures/guidance not available
7 Procedures/guidance not current
8 Inconsistent procedure(s)
9 Undocumented procedure(s)
10 Minor typographical error(s) (i.e. record entries)
11 Information missing
12 Communication failure(s)
13 Personnel failed to perform task
14 Process failed to meet desired outcome
15 Process oversight failure
16 Equipment/tools not available
17 Equipment/tools not adequate
18 Equipment/tools not calibrated
19 Facilities not adequate
20 Other
Response Details List  Interfaces ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Internal communication failure(s)
2 External communication failure(s)
3 Lack of interfaces
4 Inconsistent interfaces
5 Poor coordination between departments and employees
6 Failure of interfaces between processes or procedures
7 Other
Response Details List  Process Measurement ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Inadequate monitoring of operations processes
2 Ineffective evaluations of processes or systems
3 Undocumented or insufficient investigations
4 Failure to conduct audits
5 Ineffective audits
6 Failure to detect changes in the operational environment
7 Personnel failed to perform/follow process (procedures, guidance, etc.)
8 Process failed to meet desired outcome
9 Process oversight failure
10 Other
Response Details List  Responsibility ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Failed to provide financial resources
2 Failed to provide sufficient human resources
3 Individual not clearly identified
4 Failure to ensure safety of process
5 Failure to oversee operations conducted under the certificate
6 Failed to ensure quality performance of process
7 Process oversight failure
8 Communication failure(s)
9 Other
Response Details List  N/A Response Detail (Released, 2.0)
1 Not applicable or authorized for the certificate holder or applicant
2 Other
Response Details List  N/O Response Detail (Released, 2.0)
1 Personnel (e.g., key certificate holder personnel not present/available)
2 Equipment (e.g., equipment not present/available/in serviceable condition)
3 Event did not occur (e.g., did not observe an intoxicated passenger on the flight)
4 Time Constraints (e.g., resources/workload)
5 Weather (e.g., weather needed for observation not present or weather made observation impossible)
6 Other