Unscoped DCT Report (Standard DCT)


MLF Label: 2.1 Training & Qualification DCT Type: SP DCT Specialty: Operations Peer Group: B - Part 135 (10 or More Seats) DCT Revision: 39.0 on 06/26/20 (Released)
Summary Information

Purpose (Certificate Holder Responsibility): The CH is responsible to manage the safety of the Training & Qualification processes within its operation.
Objective (FAA Responsibility): The FAA objective is to determine if the CH; (1) Met regulatory requirements, guidance, and safety performance objectives of its Training & Qualification processes, and; (2) Managed safety of the Training & Qualification processes by incorporating system safety principles which include safety attributes.

The Training & Qualification Subsystem includes the following System(s) and Element(s)
  2.1 Training & Qualification
     2.1.1 (OP) Training of Flight Crewmembers
     2.1.2 (OP) Training of Check Pilots/Instructors
     2.1.3 (OP) Simulators/Training Devices
     2.1.4 (OP) Outsource Crewmember Training
     2.1.5 (OP) Appropriate Airmen / Crewmembers Checks and Qualifications
     2.1.6 (OP) Advanced Qualification Program (AQP)
     2.1.7 (OP) Flight Crewmember Flight / Duty / Rest Time
     2.1.8 (OP) Training of Operations Control Specialists
     2.1.9 (OP) Operations Control Specialist Duty / Rest Time

Questions Answers Comments
  2.1.1 (OP) Training of Flight Crewmembers
1   
Did the certificate holder meet its regulatory and guidance requirements for Training of Flight Crew Members?


REFERENCES: 8900.1 Vol 3 Ch 18 Sec 5, 8900.1 Vol 3 Ch 18 Sec 7, 8900.1 Vol 3 Ch 19 Sec 1, 8900.1 Vol 3 Ch 19 Sec 10, 8900.1 Vol 3 Ch 19 Sec 2, 8900.1 Vol 3 Ch 19 Sec 3, 8900.1 Vol 3 Ch 19 Sec 4, 8900.1 Vol 3 Ch 19 Sec 5, 8900.1 Vol 3 Ch 19 Sec 6, 8900.1 Vol 3 Ch 19 Sec 7, 8900.1 Vol 3 Ch 19 Sec 8, 8900.1 Vol 3 Ch 19 Sec 9, 8900.1 Vol 3 Ch 54 Sec 5, 8900.1 Vol 4 Ch 2 Sec 5, 8900.1 Vol 4 Ch 5 Sec 3, 8900.1 Vol 4 Ch 7 Sec 4, 8900.1 Vol 6 Ch 2 Sec 13, 8900.1 Vol 6 Ch 2 Sec 21, AC-135-14, AC-135-15, 8900.1 Vol 3 Ch 19, AC-120-35, AC-120-51, AC-120-68, AC-120-71, A050, B046, C048, C081, A021, A024, B030, B035, B040, B045, B059, C061, C063, C071, C072, C073, C075, C076, C079, C300, C384, H104, H110, H112, H118, H119, H122, A061, AC-120-109, 121 Appendix E, 121 Appendix F, 121 Appendix H, 121.137(b), 121.337, 121.358, 121.401(a), 121.401(c), 121.401(d), 121.403, 121.403(b), 121.404, 121.405, 121.407(a), 121.407(c), 121.409(a), 121.409(b), 121.409(c), 121.409(d), 121.412, 121.415(a), 121.415(b), 121.415(c), 121.415(d), 121.415(f), 121.415(g), 121.417, 121.417(b), 121.417(c), 121.417(d), 121.417(e), 121.418(a), 121.419(a), 121.419(b), 121.424(a), 121.424(b), 121.424(c), 121.424(d), 121.425(a), 121.426(b), 121.427(a), 121.427(b), 121.427(c), 121.427(d), 121.433(c), 121.433(d), 121.440, 121.441, 121.683(a), 121.805, 121.805(a), 121.805(b), 135 Subpart H, 135.154, 135.293(a), 135.293(b), 135.297, 135.299(a), 135.301(a), 135.323(a), 135.323(b), 135.323(c), 135.323(d), 135.323(e), 135.325(a), 135.327, 135.329(c), 135.329(e), 135.330(b), 135.330(c), 135.330(d), 135.331, 135.331(b), 135.331(c), 135.331(d), 135.335(a), 135.335(b), 135.341, 135.341(a), 135.341(b), 135.341(c), 135.341(d), 135.345, 135.345(a), 135.345(b), 135.347(a), 135.347(b), 135.347(c), 135.351(a), 135.351(b), 135.351(c), 14 CFR Part 121 Subpart N, 44703, 8000.88, 121.426(a), 135.325, 8900.1 Vol 3 Ch 19 Sec 12, 121.408(a), 121.408(b), 121.408(c), 121.408(d), 121.408(e), 121.419(c), 121.419(d), 121.423, 121.423(d), 121.423(f), 61.156, 121.418(b), 121.418(c), 121.407(e), 121.415(h), 121.415(i), 121.419(e), 121.427(e), 8900.1 Vol 3 Ch 19 Sec 15, 8900.1 Vol 3 Ch 19 Sec 14, H123, AC-121-39, AC-120-111, AC-120-114, A051, 8900.1 Vol 3 Ch 68 Sec 1, AC-135-43, 135.99(c), 8900.1 Vol 3 Ch 23 Sec 7

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  23  6/26/2020 9:10:49 AM, 

QID:
 00012736, Response Details: Procedures SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
2   
Did the certificate holder's controls effectively mitigate unacceptable levels of risk(s) for the Training of Flight Crew Members process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Controls,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  5  3/29/2019 8:22:39 AM, 

QID:
 00012737, Response Details: Controls ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Controls were effective
  Isolated instance(s) when controls were not effective
  Several instances when controls were not effective
  Systemic or significant issues
  Not Observable
3   
Did the certificate holder's Training of Flight Crew Members process ensure consistency of related processes between departments and employees (interfaces)?


Safety Attribute: Interfaces,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  6  3/29/2019 8:22:39 AM, 

QID:
 00012738, Response Details: Interfaces ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Interfaces were effective
  Isolated instance(s) when interfaces were ineffective
  Several instances when interfaces were ineffective
  Systemic or significant issues
  Not Observable
4   
Were financial and human resources provided to ensure the safety and quality performance for the Training of Flight Crew Members process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Responsibility,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  4  3/29/2019 8:22:30 AM, 

QID:
 00012739, Response Details: Responsibility ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues?
  Not Observable
5   
Did the person with authority over the certificate holder's Training of Flight Crew Members process effectively plan, direct, control, or change procedures, and make key determinations, including safety risk acceptance decisions?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Authority,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  4  3/29/2019 8:22:31 AM, 

QID:
 00012740, Response Details: Authority ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues?
  Not Observable
6   
Were the certificate holder's process measurement(s) used to evaluate the performance of the Training of Flight Crew Members process and if necessary, implement corrective action?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Process Measurement,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  5  3/29/2019 8:22:31 AM, 

QID:
 00012741, Response Details: Process Measurement ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Process measurements were effective
  Isolated instance(s) when process measurements were not used or ineffective
  Several instances when process measurements were not used or ineffective
  Systemic or significant issues
  Not Observable
7   
Did the certificate holder's personnel understand their role and contribute to the safety performance of the Training of Flight Crew Members process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Safety Ownership,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") ,  Rev.  5  3/29/2019 8:22:31 AM, 

QID:
 00012742, Response Details: Safety Ownership ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Individuals were knowledgeable
  Isolated instances where knowledge was lacking
  Several instances where knowledge was lacking
  Systemic or significant issues
  Not Observable
  2.1.2 (OP) Training of Check Pilots/Instructors
8   
Did the certificate holder meet its regulatory and guidance requirements for Training of Check Pilots/Instructors?


REFERENCES: 8900.1 Vol 3 Ch 20 Sec 1, 8900.1 Vol 3 Ch 20 Sec 2, 8900.1 Vol 3 Ch 20 Sec 4, 8900.1 Vol 6 Ch 2 Sec 21, AC-120-68, AC-120-109, 121.401(a), 121.411(b), 121.411(c), 121.411(d), 121.411(e), 121.411(f), 121.412(b), 121.412(c), 121.412(f), 121.413, 121.413(a), 121.413(c), 121.413(d), 121.413(e), 121.414(a), 121.414(c), 121.414(d), 121.414(e), 135.247, 135.323(a), 135.337(b), 135.337(c), 135.337(d), 135.337(e), 135.337(f), 135.337(g), 135.338(b), 135.338(c), 135.338(e), 135.338(f), 135.338(g), 135.339, 135.339(a), 135.339(b), 135.339(c), 135.339(e), 135.339(f), 135.339(g), 135.340(a), 135.340(c), 135.340(e), 135.340(g), 44703, 8000.88, 121.413(h), 121.414(h), 8900.1 Vol 3 Ch 20 Sec 7, 8900.1 Vol 3 Ch 20 Sec 5, AC-120-111

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND ((TRAINING PERSONNEL = "CHECK AIRMEN AIRCRAFT") OR (TRAINING PERSONNEL = "CHECK AIRMEN SIMULATOR") OR (TRAINING PERSONNEL = "FLIGHT INSTRUCTOR AIRCRAFT") OR (TRAINING PERSONNEL = "FLIGHT INSTRUCTOR SIMULATOR")) ,  Rev.  15  6/26/2020 9:11:01 AM, 

QID:
 00012743, Response Details: Procedures SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance?
  Not Observable
9   
Did the certificate holder's controls effectively mitigate unacceptable levels of risk(s) for the Training of Check Pilots/Instructors process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Controls,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND ((TRAINING PERSONNEL = "CHECK AIRMEN AIRCRAFT") OR (TRAINING PERSONNEL = "CHECK AIRMEN SIMULATOR") OR (TRAINING PERSONNEL = "FLIGHT INSTRUCTOR AIRCRAFT") OR (TRAINING PERSONNEL = "FLIGHT INSTRUCTOR SIMULATOR")) ,  Rev.  7  12/19/2019 9:19:21 AM, 

QID:
 00012744, Response Details: Controls ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Controls were effective
  Isolated instance(s) when controls were not effective
  Several instances when controls were not effective
  Systemic or significant issues
  Not Observable
10   
Did the certificate holder's Training of Check Pilots/Instructors process ensure consistency of related processes between departments and employees (interfaces)?


Safety Attribute: Interfaces,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND ((TRAINING PERSONNEL = "CHECK AIRMEN AIRCRAFT") OR (TRAINING PERSONNEL = "CHECK AIRMEN SIMULATOR") OR (TRAINING PERSONNEL = "FLIGHT INSTRUCTOR AIRCRAFT") OR (TRAINING PERSONNEL = "FLIGHT INSTRUCTOR SIMULATOR")) ,  Rev.  7  12/19/2019 9:19:23 AM, 

QID:
 00012745, Response Details: Interfaces ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Interfaces were effective
  Isolated instance(s) when interfaces were ineffective
  Several instances when interfaces were ineffective
  Systemic or significant issues
  Not Observable
11   
Were financial and human resources provided to ensure the safety and quality performance for the Training of Check Pilots/Instructors process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Responsibility,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND ((TRAINING PERSONNEL = "CHECK AIRMEN AIRCRAFT") OR (TRAINING PERSONNEL = "CHECK AIRMEN SIMULATOR") OR (TRAINING PERSONNEL = "FLIGHT INSTRUCTOR AIRCRAFT") OR (TRAINING PERSONNEL = "FLIGHT INSTRUCTOR SIMULATOR")) ,  Rev.  6  12/19/2019 9:19:22 AM, 

QID:
 00012746, Response Details: Responsibility ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues?
  Not Observable
12   
Did the person with authority over the certificate holder's Training of Check Pilots/Instructors process effectively plan, direct, control, or change procedures, and make key determinations, including safety risk acceptance decisions?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Authority,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND ((TRAINING PERSONNEL = "CHECK AIRMEN AIRCRAFT") OR (TRAINING PERSONNEL = "CHECK AIRMEN SIMULATOR") OR (TRAINING PERSONNEL = "FLIGHT INSTRUCTOR AIRCRAFT") OR (TRAINING PERSONNEL = "FLIGHT INSTRUCTOR SIMULATOR")) ,  Rev.  6  12/19/2019 9:19:22 AM, 

QID:
 00012747, Response Details: Authority ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
13   
Were the certificate holder's process measurement(s) used to evaluate the performance of the Training of Check Pilots/Instructors process and if necessary, implement corrective action?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Process Measurement,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND ((TRAINING PERSONNEL = "CHECK AIRMEN AIRCRAFT") OR (TRAINING PERSONNEL = "CHECK AIRMEN SIMULATOR") OR (TRAINING PERSONNEL = "FLIGHT INSTRUCTOR AIRCRAFT") OR (TRAINING PERSONNEL = "FLIGHT INSTRUCTOR SIMULATOR")) ,  Rev.  8  12/19/2019 9:19:22 AM, 

QID:
 00012748, Response Details: Process Measurement ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Process measurements were effective
  Isolated instance(s) when process measurements were not used or ineffective
  Several instances when process measurements were not used or ineffective
  Systemic or significant issues
  Not Observable
14   
Did the certificate holder's personnel understand their role and contribute to the safety performance of the Training of Check Pilots/Instructors process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Safety Ownership,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND ((TRAINING PERSONNEL = "CHECK AIRMEN AIRCRAFT") OR (TRAINING PERSONNEL = "FLIGHT INSTRUCTOR SIMULATOR") OR (TRAINING PERSONNEL = "FLIGHT INSTRUCTOR AIRCRAFT") OR (TRAINING PERSONNEL = "FLIGHT INSTRUCTOR SIMULATOR")) ,  Rev.  6  12/19/2019 9:19:20 AM, 

QID:
 00012749, Response Details: Safety Ownership ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Individuals were knowledgeable
  Isolated instances where knowledge was lacking
  Several instances where knowledge was lacking
  Systemic or significant issues
  Not Observable
  2.1.3 (OP) Simulators/Training Devices
15   
Did the certificate holder meet its regulatory and guidance requirements for Simulators/Training Devices?


REFERENCES: 8900.1 Vol 3 Ch 19 Sec 6, 8900.1 Vol 6 Ch 2 Sec 21, 135.323(e), 135.327(b), 135.335(a), 135.335(b), 135.335(d)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND ((TRAINING EQUIPMENT = "FLIGHT SIMULATORS") OR (TRAINING EQUIPMENT = "FLIGHT TRAINING DEVICES")) ,  Rev.  9  9/19/2019 4:00:04 PM, 

QID:
 00012750, Response Details: Procedures SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
16   
Did the certificate holder's controls effectively mitigate unacceptable levels of risk(s) for the Simulators/Training Devices process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Controls,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND ((TRAINING EQUIPMENT = "FLIGHT SIMULATORS") OR (TRAINING EQUIPMENT = "FLIGHT TRAINING DEVICES")) ,  Rev.  5  3/29/2019 8:22:39 AM, 

QID:
 00012751, Response Details: Controls ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Controls were effective
  Isolated instance(s) when controls were not effective
  Several instances when controls were not effective
  Systemic or significant issues
  Not Observable
17   
Did the certificate holder's Simulators/Training Devices process ensure consistency of related processes between departments and employees (interfaces)?


Safety Attribute: Interfaces,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND ((TRAINING EQUIPMENT = "FLIGHT SIMULATORS") OR (TRAINING EQUIPMENT = "FLIGHT TRAINING DEVICES")) ,  Rev.  6  3/29/2019 8:22:39 AM, 

QID:
 00012752, Response Details: Interfaces ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Interfaces were effective
  Isolated instance(s) when interfaces were ineffective
  Several instances when interfaces were ineffective
  Systemic or significant issues
  Not Observable
18   
Were financial and human resources provided to ensure the safety and quality performance for the Simulators/Training Devices process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Responsibility,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND ((TRAINING EQUIPMENT = "FLIGHT SIMULATORS") OR (TRAINING EQUIPMENT = "FLIGHT TRAINING DEVICES")) ,  Rev.  5  3/29/2019 8:22:39 AM, 

QID:
 00012753, Response Details: Responsibility ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
19   
Did the person with authority over the certificate holder's Simulators/Training Devices process effectively plan, direct, control, or change procedures, and make key determinations, including safety risk acceptance decisions?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Authority,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND ((TRAINING EQUIPMENT = "FLIGHT SIMULATORS") OR (TRAINING EQUIPMENT = "FLIGHT TRAINING DEVICES")) ,  Rev.  5  3/29/2019 8:22:39 AM, 

QID:
 00012754, Response Details: Authority ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
20   
Were the certificate holder's process measurement(s) used to evaluate the performance of the Simulators/Training Devices process and if necessary, implement corrective action?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Process Measurement,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND ((TRAINING EQUIPMENT = "FLIGHT SIMULATORS") OR (TRAINING EQUIPMENT = "FLIGHT TRAINING DEVICES")) ,  Rev.  6  3/29/2019 8:22:40 AM, 

QID:
 00012755, Response Details: Process Measurement ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Process measurements were effective
  Isolated instance(s) when process measurements were not used or ineffective
  Several instances when process measurements were not used or ineffective
  Systemic or significant issues
  Not Observable
21   
Did the certificate holder's personnel understand their role and contribute to the safety performance of the Simulators/Training Devices process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Safety Ownership,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND ((TRAINING EQUIPMENT = "FLIGHT SIMULATORS") OR (TRAINING EQUIPMENT = "FLIGHT TRAINING DEVICES")) ,  Rev.  5  3/29/2019 8:22:31 AM, 

QID:
 00012756, Response Details: Safety Ownership ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Individuals were knowledgeable
  Isolated instances where knowledge was lacking
  Several instances where knowledge was lacking
  Systemic or significant issues
  Not Observable
  2.1.4 (OP) Outsource Crewmember Training
22   
Did the certificate holder meet its regulatory and guidance requirements for Outsource Crewmember Training?


REFERENCES: 8900.1 Vol 3 Ch 54 Sec 5, 8900.1 Vol 6 Ch 2 Sec 21, A031, 135.324(b)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A031") ,  Rev.  5  3/29/2019 8:22:38 AM, 

QID:
 00012757, Response Details: Procedures SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
23   
Did the certificate holder's controls effectively mitigate unacceptable levels of risk(s) for the Outsource Crewmember Training process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Controls,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A031") ,  Rev.  5  3/29/2019 8:22:38 AM, 

QID:
 00012758, Response Details: Controls ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Controls were effective
  Isolated instance(s) when controls were not effective
  Several instances when controls were not effective
  Systemic or significant issues
  Not Observable
24   
Did the certificate holder's Outsource Crewmember Training process ensure consistency of related processes between departments and employees (interfaces)?


Safety Attribute: Interfaces,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A031") ,  Rev.  7  3/29/2019 8:22:41 AM, 

QID:
 00012759, Response Details: Interfaces ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Interfaces were effective
  Isolated instance(s) when interfaces were ineffective
  Several instances when interfaces were ineffective
  Systemic or significant issues
  Not Observable
25   
Were financial and human resources provided to ensure the safety and quality performance for the Outsource Crewmember Training process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Responsibility,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A031") ,  Rev.  5  3/29/2019 8:22:38 AM, 

QID:
 00012760, Response Details: Responsibility ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
26   
Did the person with authority over the certificate holder's Outsource Crewmember Training process effectively plan, direct, control, or change procedures, and make key determinations, including safety risk acceptance decisions?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Authority,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A031") ,  Rev.  5  3/29/2019 8:22:39 AM, 

QID:
 00012761, Response Details: Authority ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
27   
Were the certificate holder's process measurement(s) used to evaluate the performance of the Outsource Crewmember Training process and if necessary, implement corrective action?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Process Measurement,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A031") ,  Rev.  6  3/29/2019 8:22:38 AM, 

QID:
 00012762, Response Details: Process Measurement ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Process measurements were effective
  Isolated instance(s) when process measurements were not used or ineffective
  Several instances when process measurements were not used or ineffective
  Systemic or significant issues
  Not Observable
28   
Did the certificate holder's personnel understand their role and contribute to the safety performance of the Outsource Crewmember Training process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Safety Ownership,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A031") ,  Rev.  5  3/29/2019 8:22:31 AM, 

QID:
 00012763, Response Details: Safety Ownership ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Individuals were knowledgeable
  Isolated instances where knowledge was lacking
  Several instances where knowledge was lacking
  Systemic or significant issues
  Not Observable
  2.1.5 (OP) Appropriate Airmen / Crewmembers Checks and Qualifications
29   
Did the certificate holder meet its regulatory and guidance requirements for Appropriate Airmen/Crewmember Checks and Qualifications?


REFERENCES: 8900.1 Vol 3 Ch 18 Sec 3, 8900.1 Vol 3 Ch 19 Sec 10, 8900.1 Vol 3 Ch 19 Sec 7, 8900.1 Vol 3 Ch 20 Sec 1, 8900.1 Vol 3 Ch 20 Sec 2, 8900.1 Vol 3 Ch 31 Sec 1, 8900.1 Vol 3 Ch 31 Sec 3, 8900.1 Vol 6 Ch 2 Sec 14, 8900.1 Vol 6 Ch 2 Sec 21, AC-135-14, AC-120-35, AC-120-68, A021, A031, 121 Appendix F, 121.402(b), 121.409, 121.409(d), 121.427(a), 121.432(a), 121.432(b), 121.433(c), 121.433(e), 121.434(b), 121.434(c), 121.434(g), 121.439(a), 121.439(b), 121.439(c), 121.439(d), 121.440, 121.441, 121.441(a), 121.443(a), 121.443(b), 121.445(d), 135.115, 135.243(b), 135.243(c), 135.244(a), 135.244(b), 135.245, 135.25(d), 135.293, 135.293(a), 135.293(b), 135.297, 135.299, 135.299(a), 135.301(a), 135.324(b), 135.337(b), 135.337(c), 135.338(b), 135.338(c), 135.351(a), 135.63(a), 135.63(b), 44703, 61.23(a), 61.3(a), 8000.88, 121.441(b), 121.441(d), 135.243, 135.299(b), 135.95, 121.436(a), 121.436(b), 135.609(c), 135.603, AC-120-114, A051, 8900.1 Vol 3 Ch 68 Sec 1, AC-135-43, 135.99(c)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  17  6/26/2020 9:10:51 AM, 

QID:
 00012764, Response Details: Procedures SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
30   
Did the certificate holder's controls effectively mitigate unacceptable levels of risk(s) for the Appropriate Airmen/Crewmember Checks and Qualifications process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Controls,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  5  3/29/2019 8:22:46 AM, 

QID:
 00012765, Response Details: Controls ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Controls were effective
  Isolated instance(s) when controls were not effective
  Several instances when controls were not effective
  Systemic or significant issues
  Not Observable
31   
Did the certificate holder's Appropriate Airmen/Crewmember Checks and Qualifications process ensure consistency of related processes between departments and employees (interfaces)?


Safety Attribute: Interfaces,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  6  3/29/2019 8:22:46 AM, 

QID:
 00012766, Response Details: Interfaces ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Interfaces were effective
  Isolated instance(s) when interfaces were ineffective
  Several instances when interfaces were ineffective
  Systemic or significant issues?
  Not Observable
32   
Were financial and human resources provided to ensure the safety and quality performance for the Appropriate Airmen/Crewmember Checks & Quals process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Responsibility,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  6  3/29/2019 8:22:48 AM, 

QID:
 00012767, Response Details: Responsibility ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues?
  Not Observable
33   
Did the person with authority over the certificate holder's Appropriate Airmen/Crewmember Checks and Qualifications process effectively plan, direct, control, or change procedures, and make key determinations, including safety risk acceptance decisions?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Authority,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  5  3/29/2019 8:22:45 AM, 

QID:
 00012768, Response Details: Authority ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues?
  Not Observable
34   
Were the certificate holder's process measurement(s) used to evaluate the performance of the Appropriate Airmen/Crewmember Checks and Qualifications process and if necessary, implement corrective action?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Process Measurement,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  5  3/29/2019 8:22:31 AM, 

QID:
 00012769, Response Details: Process Measurement ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Process measurements were effective
  Isolated instance(s) when process measurements were not used or ineffective
  Several instances when process measurements were not used or ineffective
  Systemic or significant issues
  Not Observable
35   
Did the certificate holder's personnel understand their role and contribute to the safety performance of the Appropriate Airmen/Crewmember Checks & Quals process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Safety Ownership,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") ,  Rev.  5  3/29/2019 8:22:31 AM, 

QID:
 00012770, Response Details: Safety Ownership ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Individuals were knowledgeable
  Isolated instances where knowledge was lacking
  Several instances where knowledge was lacking
  Systemic or significant issues
  Not Observable
  2.1.6 (OP) Advanced Qualification Program (AQP)
36   
Did the certificate holder meet its regulatory and guidance requirements for Advanced Qualification Program (AQP)?


REFERENCES: 8900.1 Vol 3 Ch 21 Sec 1, 8900.1 Vol 3 Ch 21 Sec 2, 8900.1 Vol 3 Ch 21 Sec 3, 8900.1 Vol 3 Ch 21 Sec 5, 8900.1 Vol 6 Ch 2 Sec 21, AC-120-35, AC-120-54, AC-120-68, 121.903, 121.903(c), 121.909, 121.909(b), 121.913(a), 121.913(b), 121.913(d), 121.915(a), 121.915(b), 121.917(a), 121.917(b), 121.917(c), 121.921, 121.923, 121.925, 135.335(a), 135.335(b), 44703, 8000.88

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A034") ,  Rev.  6  3/29/2019 8:22:41 AM, 

QID:
 00012771, Response Details: Procedures SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
37   
Did the certificate holder's controls effectively mitigate unacceptable levels of risk(s) for the Advanced Qualification Program (AQP) process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Controls,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A034") ,  Rev.  5  3/29/2019 8:22:38 AM, 

QID:
 00012772, Response Details: Controls ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Controls were effective
  Isolated instance(s) when controls were not effective
  Several instances when controls were not effective
  Systemic or significant issues
  Not Observable
38   
Did the certificate holder's Advanced Qualification Program (AQP) process ensure consistency of related processes between departments and employees (interfaces)?


Safety Attribute: Interfaces,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A034") ,  Rev.  6  3/29/2019 8:22:38 AM, 

QID:
 00012773, Response Details: Interfaces ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Interfaces were effective
  Isolated instance(s) when interfaces were ineffective
  Several instances when interfaces were ineffective
  Systemic or significant issues
  Not Observable
  Not Applicable
39   
Were financial and human resources provided to ensure the safety and quality performance for the Advanced Qualification Program (AQP) process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Responsibility,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A034") ,  Rev.  5  3/29/2019 8:22:38 AM, 

QID:
 00012774, Response Details: Responsibility ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
40   
Did the person with authority over the certificate holder's Advanced Qualification Program (AQP) process effectively plan, direct, control, or change procedures, and make key determinations, including safety risk acceptance decisions?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Authority,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A034") ,  Rev.  5  3/29/2019 8:22:39 AM, 

QID:
 00012775, Response Details: Authority ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues?
  Not Observable
41   
Were the certificate holder's process measurement(s) used to evaluate the performance of the Advanced Qualification Program (AQP) process and if necessary, implement corrective action?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Process Measurement,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A034") ,  Rev.  6  3/29/2019 8:22:39 AM, 

QID:
 00012776, Response Details: Process Measurement ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Process measurements were effective
  Isolated instance(s) when process measurements were not used or ineffective
  Several instances when process measurements were not used or ineffective
  Systemic or significant issues
  Not Observable
42   
Did the certificate holder's personnel understand their role and contribute to the safety performance of the Advanced Qualification Program (AQP) process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Safety Ownership,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A034") ,  Rev.  5  3/29/2019 8:22:31 AM, 

QID:
 00012777, Response Details: Safety Ownership ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Individuals were knowledgeable
  Isolated instances where knowledge was lacking
  Several instances where knowledge was lacking
  Systemic or significant issues
  Not Observable
  2.1.7 (OP) Flight Crewmember Flight / Duty / Rest Time
43   
Did the certificate holder meet its regulatory and guidance requirements for Flight Crewmember Flight/Duty/Rest Time?


REFERENCES: A033, 135.263, 135.265, 135.269, 135.271, 8900.1 Vol 3 Ch 68 Sec 1, AC-135-43, 135.99(c)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  7  6/30/2019 8:16:13 PM, 

QID:
 00012778, Response Details: Procedures SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
44   
Did the certificate holder's controls effectively mitigate unacceptable levels of risk(s) for the Flight Crewmember Flight/Duty/Rest Time process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Controls,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  4  3/29/2019 8:22:31 AM, 

QID:
 00012779, Response Details: Controls ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Controls were effective
  Isolated instance(s) when controls were not effective
  Several instances when controls were not effective
  Systemic or significant issues
  Not Observable
45   
Did the certificate holder's Flight Crewmember Flight/Duty/Rest Time process ensure consistency of related processes between departments and employees (interfaces)?


Safety Attribute: Interfaces,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  5  3/29/2019 8:22:31 AM, 

QID:
 00012780, Response Details: Interfaces ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Interfaces were effective
  Isolated instance(s) when interfaces were ineffective
  Several instances when interfaces were ineffective
  Systemic or significant issues?
  Not Observable
46   
Were financial and human resources provided to ensure the safety and quality performance for the Flight Crewmember Flight/Duty/Rest Time process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Responsibility,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  4  3/29/2019 8:22:32 AM, 

QID:
 00012781, Response Details: Responsibility ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
  Not Applicable
47   
Did the person with authority over the certificate holder's Flight Crewmember Flight/Duty/Rest Time process effectively plan, direct, control, or change procedures, and make key determinations, including safety risk acceptance decisions?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Authority,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  5  3/29/2019 8:22:45 AM, 

QID:
 00012782, Response Details: Authority ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues?
  Not Observable
48   
Were the certificate holder's process measurement(s) used to evaluate the performance of the Flight Crewmember Flight/Duty/Rest Time process and if necessary, implement corrective action?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Process Measurement,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135" ) ,  Rev.  5  3/29/2019 8:22:32 AM, 

QID:
 00012783, Response Details: Process Measurement ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Process measurements were effective
  Isolated instance(s) when process measurements were not used or ineffective
  Several instances when process measurements were not used or ineffective
  Systemic or significant issues
  Not Observable
49   
Did the certificate holder's personnel understand their role and contribute to the safety performance of the Flight Crewmember Flight/Duty/Rest Time process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Safety Ownership,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") ,  Rev.  5  3/29/2019 8:22:32 AM, 

QID:
 00012784, Response Details: Safety Ownership ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Individuals were knowledgeable
  Isolated instances where knowledge was lacking
  Several instances where knowledge was lacking
  Systemic or significant issues
  Not Observable
  2.1.8 (OP) Training of Operations Control Specialists
50   
Did the certificate holder meet its regulatory and guidance requirements for Training of Operations Control Specialists?


REFERENCES: AC-120-96, 135.619(f), 135.619(d), 135.619(e)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A021") AND (TYPE/KIND OF OPERATION = "10 OR MORE HELICOPTER AIR AMBULANCES") ,  Rev.  3  3/29/2019 8:22:42 AM, 

QID:
 00049735, Response Details: Procedures SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
51   
Did the certificate holder's controls effectively mitigate unacceptable levels of risk(s) for the Training of Operations Control Specialists process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Controls,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A021") AND (TYPE/KIND OF OPERATION = "10 OR MORE HELICOPTER AIR AMBULANCES") ,  Rev.  3  3/29/2019 8:22:41 AM, 

QID:
 00049754, Response Details: Controls ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Controls were effective
  Isolated instance(s) when controls were not effective
  Several instances when controls were not effective
  Systemic or significant issues
  Not Observable
52   
Did the certificate holder’s Training of Operations Control Specialists process ensure consistency of related processes between departments and employees (interfaces)?


Safety Attribute: Interfaces,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A021") AND (TYPE/KIND OF OPERATION = "10 OR MORE HELICOPTER AIR AMBULANCES") ,  Rev.  3  3/29/2019 8:22:41 AM, 

QID:
 00049763, Response Details: Interfaces ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Interfaces were effective
  Isolated instance(s) when interfaces were ineffective
  Several instances when interfaces were ineffective
  Systemic or significant issues
  Not Observable
53   
Were financial and human resources provided to ensure the safety and quality performance for the Training of Operations Control Specialists process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Responsibility,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A021") AND (TYPE/KIND OF OPERATION = "10 OR MORE HELICOPTER AIR AMBULANCES") ,  Rev.  3  3/29/2019 8:22:41 AM, 

QID:
 00049764, Response Details: Responsibility ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues?
  Not Observable
54   
Did the person with authority over the certificate holder's Training of Operations Control Specialists process effectively plan, direct, control, or change procedures, and make key determinations, including safety risk acceptance decisions?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Authority,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A021") AND (TYPE/KIND OF OPERATION = "10 OR MORE HELICOPTER AIR AMBULANCES") ,  Rev.  3  3/29/2019 8:22:41 AM, 

QID:
 00049765, Response Details: Authority ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
55   
Were the certificate holder's process measurement(s) used to evaluate the performance of the Training of Operations Control Specialists process and if necessary, implement corrective action?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Process Measurement,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A021") AND (TYPE/KIND OF OPERATION = "10 OR MORE HELICOPTER AIR AMBULANCES") ,  Rev.  3  3/29/2019 8:22:42 AM, 

QID:
 00049767, Response Details: Process Measurement ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Process measurements were effective
  Isolated instance(s) when process measurements were not used or ineffective
  Several instances when process measurements were not used or ineffective
  Systemic or significant issues
  Not Observable
56   
Did the certificate holder's personnel understand their role and contribute to the safety performance of the Training of Operations Control Specialists process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Safety Ownership,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A021") AND (TYPE/KIND OF OPERATION = "10 OR MORE HELICOPTER AIR AMBULANCES") ,  Rev.  2  3/29/2019 8:22:49 AM, 

QID:
 00052100, Response Details: Safety Ownership ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Individuals were knowledgeable
  Isolated instances where knowledge was lacking
  Several instances where knowledge was lacking
  Systemic or significant issues
  Not Observable
  2.1.9 (OP) Operations Control Specialist Duty / Rest Time
57   
Did the certificate holder meet its regulatory and guidance requirements for Operations Control Specialist Duty/Rest Time?


REFERENCES: AC-120-96, 135.619(g)

Safety Attribute: Procedures,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A021") AND (TYPE/KIND OF OPERATION = "10 OR MORE HELICOPTER AIR AMBULANCES") ,  Rev.  3  3/29/2019 8:22:42 AM, 

QID:
 00049778, Response Details: Procedures SP DCTs (Both OP and AW),  Status: Released

  Met regulatory and guidance requirements
  Isolated instance(s) when guidance requirements were not met
  Several instances when guidance requirements were not met
  Regulatory noncompliance
  Not Observable
58   
Did the certificate holder's controls effectively mitigate unacceptable levels of risk(s) for the Operations Control Specialist Duty/Rest Time process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Controls,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A021") AND (TYPE/KIND OF OPERATION = "10 OR MORE HELICOPTER AIR AMBULANCES") ,  Rev.  3  3/29/2019 8:22:42 AM, 

QID:
 00049780, Response Details: Controls ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Controls were effective
  Isolated instance(s) when controls were not effective
  Several instances when controls were not effective
  Systemic or significant issues
  Not Observable
59   
Did the certificate holder’s Operations Control Specialist Duty/Rest Time process ensure consistency of related processes between departments and employees (interfaces)?


Safety Attribute: Interfaces,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A021") AND (TYPE/KIND OF OPERATION = "10 OR MORE HELICOPTER AIR AMBULANCES") ,  Rev.  3  3/29/2019 8:22:42 AM, 

QID:
 00049781, Response Details: Interfaces ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Interfaces were effective
  Isolated instance(s) when interfaces were ineffective
  Several instances when interfaces were ineffective
  Systemic or significant issues
  Not Observable
60   
Were financial and human resources provided to ensure the safety and quality performance for the Operations Control Specialist Duty/Rest Time process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Responsibility,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A021") AND (TYPE/KIND OF OPERATION = "10 OR MORE HELICOPTER AIR AMBULANCES") ,  Rev.  3  3/29/2019 8:22:42 AM, 

QID:
 00049782, Response Details: Responsibility ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
61   
Did the person with authority over the certificate holder's Operations Control Specialist Duty/Rest Time process effectively plan, direct, control, or change procedures, and make key determinations, including safety risk acceptance decisions?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Management Authority,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A021") AND (TYPE/KIND OF OPERATION = "10 OR MORE HELICOPTER AIR AMBULANCES") ,  Rev.  3  3/29/2019 8:22:42 AM, 

QID:
 00049784, Response Details: Authority ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Management of the process was effective
  Isolated instance(s) where management of the process was ineffective
  Several instances where management of the process was ineffective
  Systemic or significant issues
  Not Observable
62   
Were the certificate holder's process measurement(s) used to evaluate the performance of the Operations Control Specialist Duty/Rest Time process and if necessary, implement corrective action?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Process Measurement,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A021") AND (TYPE/KIND OF OPERATION = "10 OR MORE HELICOPTER AIR AMBULANCES") ,  Rev.  3  3/29/2019 8:22:42 AM, 

QID:
 00049785, Response Details: Process Measurement ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Process measurements were effective
  Isolated instance(s) when process measurements were not used or ineffective
  Several instances when process measurements were not used or ineffective
  Systemic or significant issues
  Not Observable
63   
Did the certificate holder's personnel understand their role and contribute to the safety performance of the Operations Control Specialist Duty/Rest Time process?


REFERENCES: AC-120-92, 8900.1 Vol 17 Ch 3 Sec 3

Safety Attribute: Safety Ownership,  Question Type: Process Observation,  

Scoping Attribute:
  (FAR PART = "135") AND (OPSPEC = "A021") AND (TYPE/KIND OF OPERATION = "10 OR MORE HELICOPTER AIR AMBULANCES") ,  Rev.  2  3/29/2019 8:22:50 AM, 

QID:
 00052101, Response Details: Safety Ownership ED/EP/SP DCTs (Both OP and AW),  Status: Released

  Individuals were knowledgeable
  Isolated instances where knowledge was lacking
  Several instances where knowledge was lacking
  Systemic or significant issues
  Not Observable


Response Details List  N/O Response Detail (Released, 2.0)
1 Personnel (e.g., key certificate holder personnel not present/available)
2 Equipment (e.g., equipment not present/available/in serviceable condition)
3 Event did not occur (e.g., did not observe an intoxicated passenger on the flight)
4 Time Constraints (e.g., resources/workload)
5 Weather (e.g., weather needed for observation not present or weather made observation impossible)
6 Other
Response Details List  N/A Response Detail (Released, 2.0)
1 Not applicable or authorized for the certificate holder or applicant
2 Other
Response Details List  Procedures SP DCTs (Both OP and AW) (Released, 1.0)
1 Unclear procedure(s)
2 Conflicting procedure(s)
3 Used workaround(s)
4 Skipped process step(s)
5 Personnel failed to follow process (procedures, guidance, etc)
6 Procedures/guidance not available
7 Procedures/guidance not current
8 Inconsistent procedure(s)
9 Undocumented procedure(s)
10 Minor typographical error(s) (i.e. record entries)
11 Information missing
12 Communication failure(s)
13 Personnel failed to perform task
14 Process failed to meet desired outcome
15 Process oversight failure
16 Equipment/tools not available
17 Equipment/tools not adequate
18 Equipment/tools not calibrated
19 Facilities not adequate
20 Other
Response Details List  Controls ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Failure to identify hazards or ineffective risk controls
2 Failure to develop and maintain risk controls
3 Failure to effectively mitigate risk before applying risk controls
4 Risk controls ineffective
5 Unclear risk controls
6 Failure to assess risk for a new system
7 Failure to assess risk when revising an existing system
8 Failure to assess risk when developing operational procedures
9 Failure to maintain records of outputs of risk control assessments
10 Other
Response Details List  Interfaces ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Internal communication failure(s)
2 External communication failure(s)
3 Lack of interfaces
4 Inconsistent interfaces
5 Poor coordination between departments and employees
6 Failure of interfaces between processes or procedures
7 Other
Response Details List  Responsibility ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Failed to provide financial resources
2 Failed to provide sufficient human resources
3 Individual not clearly identified
4 Failure to ensure safety of process
5 Failure to oversee operations conducted under the certificate
6 Failed to ensure quality performance of process
7 Process oversight failure
8 Communication failure(s)
9 Other
Response Details List  Authority ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Process oversight failure
2 Unacceptable safety risk acceptance
3 Ineffective planning of resources
4 Ineffective use of resources
5 Ineffective control of resources
6 Failure to implement safety risk processes
7 Process owner not clearly identified
8 Unqualified
9 Other
Response Details List  Process Measurement ED/EP/SP DCTs (Both OP and AW) (Released, 1.0)
1 Inadequate monitoring of operations processes
2 Ineffective evaluations of processes or systems
3 Undocumented or insufficient investigations
4 Failure to conduct audits
5 Ineffective audits
6 Failure to detect changes in the operational environment
7 Personnel failed to perform/follow process (procedures, guidance, etc.)
8 Process failed to meet desired outcome
9 Process oversight failure
10 Other
Response Details List  Safety Ownership ED/EP/SP DCTs (Both OP and AW) (Released, 3.0)
1 Unaware of or ineffective safety policies or processes
2 Unaware of or ineffective safety related reporting tools
3 Unclear safety policy
4 Ineffective safety related training
5 Lack of safety culture
6 Unclear safety objectives
7 Other